Prajwal G
Bangalore
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Implementation Project Manager
Zaggle
Bangalore
11.2024 - Current
- Managed overall progress of the implementation process to ensure timely completion.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Maintained accurate records of all activities performed during each stage of the project lifecycle.
- Conducted regular meetings with stakeholders to discuss project updates, resolve conflicts and address any questions or concerns.
- Collaborate with clients to gather business requirements, configure the solution, and ensure seamless integrations.
- Conduct training sessions and onboarding for client teams.
Business Analyst
American Express Global Business Travel
Bangalore
02.2020 - 11.2024
- Managed 10 flexible HR feed implementation projects.
- Collaborated with clients to tailor solutions to meet unique requirements.
- Communicating with clients throughout the software customization process to obtain feedback and approval.
- Customizing software systems based on clients' individual needs and specifications.
- Creating a specialized document for each client, detailing all customizations made.
Corporate Travel Consultant
Airone Travel, Carlson Wagonlit Travel and Curio Technologies
Bangalore
01.2011 - 01.2020
- Travel to client locations to provide on-site assistance.
- Inform clients of product functionalities and solution options.
- Assisting Implementation team on implementing Travel setup for the client.
- Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face.
- Booking flights, hotels, trains, cars for VIP Customers.
- Inform clients and provide useful travel material such as guides, maps and event programs.
Education
Bachelor Of Commerce - Accounting
Monad University
05-2017
Skills
- Microsoft Office
- Client facing
- Consulting
- Project management
- Communication
- Client collaboration
- Implementation planning
- Stakeholder communication
- Software implementation
Certification
- Prompt Engineering, Certification to learn the process of structuring an instruction that can be understood by a generative AI model.
- Information Technology Information Library (ITIL), IT best practices designed to assist businesses in aligning their IT services.
Languages
- English
- Hindi
- Kannada
Passions
- Technology
- Volunteer Work
Accomplishments
- Successfully executed a flexible HR feed across over 100 countries using a phased approach for a significant client.
- Successfully Implemented three medium-sized business projects within a period of two weeks.
Timeline
Implementation Project Manager
Zaggle
11.2024 - Current
Business Analyst
American Express Global Business Travel
02.2020 - 11.2024
Corporate Travel Consultant
Airone Travel, Carlson Wagonlit Travel and Curio Technologies
01.2011 - 01.2020
Bachelor Of Commerce - Accounting
Monad University
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