Prajwal H S
Bengaluru
Summary
Having 8 years IT experience in Identity Access Management, User account administration and sail point. Hands on experience with AD, and applications like Health care and Banking application. Hands on experience in Cerner HIM. Auditing request and incidents on daily basis. Hands on experience with AD with banking application like T24, CAS handling more than 150 banking application. Identity Access Management (User Account Administration). Experience in reporting, tracking and remediating incidents. Experience with handling high priority incidents Hands on experience on Sail point. Exceptional organization, time management and planning skills with great attention to detail. Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls. Handling incidents and Requests using Ticketing Tool Service Now.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Senior Consultant
eMudhra
11.2023 - Current
- Project – First Abu Dhabi bank
- Creation, termination and managing user accounts in various Applications.
- Debording users puling ACR report in Server.
- Hands on experience in Sail point.
- Auditing request and incidents on daily basis.
- Working with First Abu Dhabi Bank.
- Provisioning user through Sail point.
- Hands on experience with AD with banking application like T24, CAS handling more than 150 banking application.
- Hands on experience of high priority incidents and tasks.
- Good understanding of banking projects.
- Supporting the project for 24 hours as an On-Call person.
- Basic understanding of and experience with databases, LDAP, and directory services and Service Now.
- Good Hands on experience on banking applications as IMAG.
Data Analyst
Tech Mahindra
06.2022 - 09.2023
- Project – Cerner Ascension
- Creation, termination and managing user accounts in various Applications.
- Hands on experience in various Ministries.
- Auditing request and incidents on daily basis.
- Hands on experience of high priority incidents and tasks.
- Hands on experience in handling the provider’s accounts, providing resolution to requestors if they face any issue while prescribing.
- Working under very tight SLA for all the accounts.
- Hands on experience in Sail point.
- Performing QA to check if the process is followed.
- Supporting the project for 24 hours as an On-Call person.
- Meeting SLA’s as per the client requirement without compromising on quality.
- Hands on experience on security chain management process.
- Assisting Team Members with queries and doubt solving.
- Handling incidents and Requests using Ticketing Tool Service Now.
- Analyzing the current process and finding any loopholes.
- Connecting with users through BOMGAR to resolve the raised issues.
- Handle Request Management, Incident Management (Severity 1 to 4) using Service Now.
Security Analysis Senior Associate
NTT DATA Services
06.2019 - 06.2022
- Project – Cerner - e Tenet
- Administer Identity and Security access for Cerner and Ambulatory accounts across multiple systems and applications. This includes on boarding/off-boarding, Incident Management associated with access entitlements and termination as well as Emergency and privileged compliance.
- Hands on experience on Athena and Ambulatory applications.
- Hands on experience in Sail point.
- Auditing request and incidents on daily basis.
- Worked on Multiple Application like Ambulatory applications and Cerner.
- Excellent Problem-Solving Management.
- Supporting the project for 24 hr as an On-Call person.
- Part of the team in global client calls and meetings
- Strong organizational skills and ability to meet changing priorities and multi-task while meeting strict deadlines.
- Gathering the information of access required for performing task and requesting access for all team members by creating access request tickets.
- Provided training to team members on various applications.
- Analysing the current process and finding any loopholes.
- Updating the process with new ideas and implementing it into production.
- Dispatching ticket assignment sheet.
- Basic understanding of and experience with databases, LDAP, and directory services and Service Now.
- Creation, termination and managing user accounts in various Applications.
- Follow up with resolver group to find out RCA after resolution of incident.
- Working under very tight SLA for all the accounts.
- Meeting SLA’s as per the client requirement without compromising on quality.
- Possible after-hours support on escalated user access or security incidents.
- Following RBAC Model.
- Managing SOPs for the accounts.
- Performing QA to check if the process is followed.
- Assisting Team Members with queries and doubt solving.
- Functioned as Primary On-Call support for incidents
- Handling incidents and Requests using Ticketing Tool Service Now
RIMS Engineer
Microland Limited
11.2018 - 06.2019
- Install, alter, and update security software and firewalls.
- Test systems for potential vulnerabilities.
- Develop systems and processes for security best practices throughout the company.
- Prepare reports on security incidents and changing responses.
- Investigating security breaches and other cyber security incidents
- Determine response plan for the security incidents that specify tasks to be carried out based on the scale and duration of the incident.
- Hands on experience on Wintel, SCADA Project.
System Engineer
General Electric Pvt Ltd
11.2017 - 10.2018
- Managing and troubleshooting Windows 7 and 10 Operating systems.
- Installing and configuring the Local Printers and network Printers.
- Managing user accounts, Password reset and unlock as per the request. in AD – Windows (ARS tool).
- Handling the helpline call assigned from helpdesk within the SLA.
- Providing support for all kinds of outlook related issues and troubleshooting.
- Installing and troubleshooting office 365.
- Configuring and troubleshooting issues related to Network (WIFI & VPN).
- Answering escalated calls and troubleshooting the issue.
- Handling the helpline call assigned from helpdesk within the SLA.
Education
Diploma - ECE
DTE Board Bangalore
06.2011
B.E - ECE
Kalpataru Institute of Technology
TIPTUR08.2015
Skills
Identity Access Management (IAM) SailPoint IIQ Active Directory (AD) ServiceNow (Incident & Request Management) LDAP / RBAC / ACR Reports User Onboarding & Offboarding Access Auditing & Compliance Banking Applications: T24, CAS, IMAG Healthcare Applications: Cerner, Athena, Ambulatory
Certification
ITIL foundation certificate in IT service management peoplecert.
Timeline
Senior Consultant
eMudhra
11.2023 - Current
Data Analyst
Tech Mahindra
06.2022 - 09.2023
Security Analysis Senior Associate
NTT DATA Services
06.2019 - 06.2022
RIMS Engineer
Microland Limited
11.2018 - 06.2019
System Engineer
General Electric Pvt Ltd
11.2017 - 10.2018
B.E - ECE
Kalpataru Institute of Technology
Diploma - ECE
DTE Board Bangalore