Accomplished Compliance Manager at Accenture with a proven track record in KYC/AML, enhancing controls, and quality assurance. Excelled in stakeholder management and people development, notably improving team efficiency and client satisfaction. Spearheaded transformative projects, achieving significant milestones in compliance and operational excellence. Skilled in fostering strong client and team relationships, demonstrating exceptional leadership and analytical capabilities.
• SME for KYC/AML policies and procedures
• Identifying issues and requirements on the KYC system by coordinating with stakeholders from Business Lines/ KYC Policy/ KYC Ops/ Anti-Financial Crime teams
• Collaborating with Global transformation teams on developments & implementation of new updates/ changes in the KYC tool
• Documentation of Business requirements & Fulfillments and aligning it according to the KYC policies and standards
• Reporting manager of 10 KYC Analysts and Checkers
• Led employee relations through effective communication, coaching, training, and development.
• Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
• Responsible for the direct reports' Performance review, rewards and recognition.
• Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Participating in Quality Assurance Calibration call
Certified Financial Crime Specialist - ACFCS