Prajwal R

• Processing the received details from regional HR Business Partner, check for accuracy and completeness, and input the data to HR and payroll systems accurately.
• Troubleshooting, Utilization Report, Occupancy Report, SLA Report.
• Provide feedback, analysis and reporting of relevant trends, such as: call performance stats, call arrival patterns,
  staff productivity, attrition rates and resource allocation.
• Communicate effectively with internal and external customers
• Handling all complex people related matters as they may relate.
• Handling on-boarding/off-boarding, employee support, Data management, payroll.
• Generating of reports, employment verification letters, HR administration.
• Provide support to the Regional HR Business Partner as required and answering employee queries on all services supported by HRSS.
• Identify the process non-value adds and look for opportunities to reduce redundancies.
• Complete all the tasks assigned as a Lead and manage the team in the absence of Manager.
• Ensure that all changes to employee records with direct impact on payroll, general ledger are completed, updated in systems and communicated to respective outsource vendor timely with cost centre changes, pay rate changes etc.
• Working on Kronos Tool (version 8.1.7).
• Taking care of access and permission issue for Kronos.
• Activating and deactivating the employeesin Kronos
• Onboarding access for new hire employees in mytime
• Managing Login and troubleshooting issues.
• Handling the escalations through SIM ticketing tool.
• Handling Timesheet entries in mytime.
• Handling Manager, timekeepers and employee license in mytime.

Hands on experience on HR Tools:

• Human Capital Management(HCM),Phonetool- Amzoan
• PeopleSoft, iCIMS, On Base, Kronos, Employee records tool, UKG.
• Remedy-Ticketing, SIM- ticketing
• Panorama, Data loader, Mytimeoff tool
  

• Managing the Employee Life Cycle service through which employee master data records are kept up to date in
  the system (OR and HCM). Manages the complete Employee Life Cycle starting from hire until retire. Worked
  closely with BUHR to ensure the seamless operations and delivery.
• Handling hiring and onboarding activities for countries like APAC, EMEA region.
• Providing the compensation (salary & element entries) inputs to payroll team for the candidates prior to their
  onboarding.
• Generating headcount report/new hires report from HRMS to HRBPs and country HR for Orientation.
• Responsible for proactively managing cases through process stages, with reference to Oracle policies and
  procedures, to agreed resolution. Must try to exceed Team productivity by improving self-utilization and
  completing work over and above assigned to self.
• Manage the daily work flow to analyses and action according to the incoming volumes.
• Check team members’ tasks against quality criteria and internally measure process performance, identify
  improvement opportunities and Provide feedback.
• Communicating the policies to the analysts and became the primary information source.
• Following-up to ensure compliance and consistency, taking corrective action as necessary and documenting the
  issue and actions taken.
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
• Spoke to customers to maintain ownership and customer obsession.
• Allocation of daily task and distribution of daily activities.
• Managing the Trouble Ticketing Tool and getting it resolved by the team to ensure the service level is achieved.
• Handling escalations on tickets and providing root cause analysis for the error.
• Conducting weekly refresher trainings for the team in order to reduce the errors.
• Involving in automation projectsto reduce errors and manual efforts.
• Providing timely feedback to associates on the Quality errors
• Smart Forms CTK –POC from BLR hub to perform UAT testing to identify the failed cases due to issues which result in creating tickets under incorrect resolver group and issues were to avoid defects in the project.
• Owning business line and connecting with business to improve the customer experience.
• Worked with multiple business lines to the process gap between team and the business.

• Committed to build confidence in the accuracy of Time and Attendance for all associates within North America Operations, Costa Rica operations and Customer service.
• Resolved tickets which were submitted by site HR, management and ERC team to ensure accuracy of associates time cards.
• Ensured there is no pay defect for the employees before the payroll close.
• Ensured tickets assigned are resolved on timely manner and also ensuring service level is achieved.
• Worked on quality audits for new Hires and shared the best practices with them to reduce the errors.
• Conducted training to N batches new hires who were hired during peak. Also conducted cross training to tenured employees on multiple resolver groups.
• Received Accolade from Team manager for identifying the root cause of the issue and providing permanent resolution for the escalation ticket received in the month of February 2021.

• KYC versification of Customers.
• Assists in developing and implementing training programs to improve the quality and productivity of the team.
• Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and
  drives to resolution with minimal guidance from Manager.
• Identifying customer-impacting issues, working out and implementing solutions and process improvements to
  increase customer satisfaction rate. Participates in cross-functional process improvement initiatives.
• Responsible for providing daily, weekly and monthly reports to the leadership team.
• Managing the Work queue(Incident management) and Mailbox.