Prajwala YB

• Investigated and resolved fraud cases, minimizing client and bank losses.
• Achieved 100% compliance with fraud detection protocols.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Awarded Most Valuable Player for Q1 and Q2 of 2024, Employee of the Month for May 2024, and Outstanding Performance in January 2025.

• As a part of the SAP legacy process under end-user instinct, HP Dynamix, MA9, Reltio, S4.
• Accumulating all the information of the buyer and seller, verify and migrate the data to the tool.
• Migrated and validated large-scale client data into the SAP S/4 system.
• Ensured 99% accuracy in customer-bank mapping (IBAN, SWIFT, CBN).
• Streamlined template creation with Data Loader, improving efficiency by X%.
• The creation and segregation of rights contribute to verifying the right attributes.

Accommodation services for corporates

• Managed a team of 17, improving booking efficiency for corporate clients.
• Expanded the vendor base by Y%, boosting annual revenue.
• Training and managing the operations team in Bangalore. Providing end-to-end information and problem-solving techniques by motivating the team with courage and support to prosper in one’s career.
  Roles and Responsibilities:
• Provide guidance to the subordinates.
  Managing email flow and allocation of work among employees.
  • Maintaining daily reports.

• Approaching new clients and vendors for the company.

• Checking on the new consolidator list for the betterment of the business.
• Team development skills ,Having a view of the upcoming inquiries.
• Annual analysis of increasing the business.

• International Accommodation Service to corporate-level clients like Inmobi, Strands, Phamax, BIAL, Maini Group, and Infosys. Worked as an implant at SLK Software Services. Roles and responsibilities: • Involved in getting the best of the best tariff for the customer. Negotiated with hotels to secure 15–20% cost savings for corporate clients..
  • Giving the best option by referring to several portals. • Allowing the customers to know the right option to be chosen. • Preparing a daily report on the requirements shared with the customers. • Also involved in preparing the Daily Sales Report. • Timely submission of invoices to the client. • Renegotiating with direct hotels and apartments for a better rate. • Payment settlements made to customers on their onsite business meetings. • Maintaining a database of all the corporate rates negotiated and obtained by the group of hotels. • Preparing the clients' MIS report monthly.