Experienced L2 and L3 application support engineer with strong track record of delivering technical support for critical banking applications in Finance and ALM domain. Skilled in troubleshooting complex issues, performing root cause analysis and implementing solutions. Proficient working with ticketing systems and various monitoring tools.
Skilled ETL application developer and experience working onsite with business users in designing, developing and optimizing ETL processes. Proficient in working with ETL tools like SAP BODS, SSIS, as well as expertise in SQL, data warehousing.
Highly-motivated employee with desire to take on new challenges, Strong work ethic, adaptability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Software Engineer
Cognizant
Pune, Maharashtra
06.2023 - Current
L3 support for critical business applications, and coordination with business users to resolve the issues on time.
Led different migration projects, which involved application technology upgrades, and performed end-to-end testing.
Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
Led regular team meetings to communicate current business issues, and relevant updates.
Analyzed user requirements, designed, and developed ETL processes to load data into the Data Warehouse.
Developed and documented detailed test plans, test cases and scripts for various migration projects.
Application Developer
Cognizant France
Paris
01.2022 - 06.2023
Analyzed requirements and designed system architecture for new business requirements.
Documented design specifications, test plans and code changes in accordance with industry standards.
Performed unit tests on source code to verify accuracy prior to release into production environments.
Used T-SQL scripting language for creating stored procedures and functions.
Developed ETL processes using SAP BODS jobs for loading data from various sources into a data warehouse environment.
Utilized version control systems to manage changes to SQL scripts and database objects, ensuring consistency across environments.
Supported end users during UAT phase by providing necessary training materials and responding their questions quickly.
Deployment of the business request in production, and ensure that applications are working as expected.
Provided technical support after deployment and handover to the offshore team.
Programmer Analyst
Cognizant
Pune, Maharashtra
06.2019 - 12.2021
Worked as the application POC for different finance applications.
Involvement in different projects and coordination with project teams.
Stakeholder Management
Communication with business users, obtaining clarifications, and providing updates.
Set up Business Bridge calls to update the status of critical incidents and outages.
Ensure a successful transition from the current SME, document the handbook, SOPs, and application-level process documents.
Worked in L2 and L3 support, along with the maintenance and enhancements of applications.
Experience in ITIL processes, Incident, Change, Release, Configuration, and Problem management.
Assisted in developing processes to improve customer service efficiency.
Conducted root cause analysis for recurring problems to prevent future occurrences.