PRAKALP SHINDE

Responsible for overseeing and managing the Operational F&B aspects of the

(IFM-)Global Strategic Account.

Demonstrated expertise in managing

large-scale kitchen operations, more than 20 pantries & VIP fine dine

operations -ensuring the highest standards of quality, safety, and customer satisfaction.

• Monitor brand consistency across marketing channels and materials
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.

In charge of Food Segment for Pune & Rest of Maharashtra: Managing 23 Site operations with 150 +Team Members. Handling offsite onsite operations for Supreme Facility Management Company for Pune & Rest of

Maharashtra.

Key Deliverables:

Directing the hospitality related activities for the entire company

• Monitoring over all Central kitchen and service operations for Pune offsite operations
• Monitoring over all Kitchen & Service Operations for Onsite operations. Tea building/Training/Supervision
• Front- & Back-of-House Operations Total Client Management
• Safety/Sanitation/Quality Controls
• TPM – Presenting Kaizen to Management. Vendor Management (Billing / Order / AMC)
• Assisting client in managing Cafeteria operations.
• Ensure organic growth of sales and sites by developing and promoting

service excellence, retail offers and value added offers Set up site organization, governance & develop controls. Monitor service levels, P&L,

• client satisfaction levels & expectations
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Implemented data-driven decision making to inform business strategies and drive operational excellence.
• Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.

• Responsible for overseeing and managing the operational aspects of the company across rest of Maharashtra
• Successfully managed and coordinated operations in various geography in Maharashtra
• Demonstrated expertise in managing large-scale kitchen operations, ensuring the highest standards of quality, safety, and customer satisfaction
• Proven track record of optimizing food production processes, controlling costs, and enhancing efficiency through strategic planning and team leadership
• Skilled in developing and implementing operational policies, menu planning, and inventory management
• Strong ability to build and lead high-performing teams, foster collaboration, and drive continuous improvement initiatives
• Committed to delivering exceptional dining experiences by maintaining rigorous quality control and adhering to industry standards and regulations
• Key strengths: Effective communication, problem-solving, and a keen eye for detail
• Experienced in liaising with vendors and suppliers to negotiate contracts and ensure timely delivery of quality ingredients
• Passionate about food and dedicated to upholding the values of excellence, sustainability, and innovation in all aspects of food operations
• Expertise in managing all aspects of site operations, including cafe services, staff management, and facility maintenance, to ensure an exceptional guest experience and operational excellence
• Proven ability to lead and motivate teams, fostering a culture of service excellence and teamwork
• Skilled in implementing efficient operational processes and cost-control measures while maintaining high-quality standards
• Strong focus on customer satisfaction, with a track record of improving guest experience metrics and boosting customer loyalty
• Adept at developing and executing strategic plans to enhance operational efficiency and profitability
• Experienced in managing budgets, optimizing resource allocation, and implementing revenue-enhancing initiatives
• Excellent communication and interpersonal skills, with a demonstrated ability to build strong relationships with guests, team members, and stakeholders
• Committed to continuous improvement and staying abreast of industry trends to implement innovative solutions and elevate the guest experience
• Passionate about creating a welcoming and inclusive environment for guests and staff

• Responsible for overseeing and managing the operational aspects of the company across rest of Maharashtra
• Successfully managed and coordinated operations in various geography in Maharashtra
• Demonstrated expertise in managing large-scale kitchen operations, ensuring the highest standards of quality, safety, and customer satisfaction
• Proven track record of optimizing food production processes, controlling costs, and enhancing efficiency through strategic planning and team leadership
• Skilled in developing and implementing operational policies, menu planning, and inventory management
• Strong ability to build and lead high-performing teams, foster collaboration, and drive continuous improvement initiatives
• Committed to delivering exceptional dining experiences by maintaining rigorous quality control and adhering to industry standards and regulations

• Managed different sections of the busy culinary section including breakfast, sauce, hot buffet, main galley
• Catering maximum of 3000 guests
• Participated in starting first time Indian Food section On Board as well as live cooking Demonstrations
• Effectively monitored finances of the restaurant, kept a track of the daily sales and cost incurred steered efforts towards keeping the food cost in control while maintaining highest levels of Quality
• Formally commended by Executive chef for significantly improving unique menu selections and presentations
• Continually receives enthusiastic compliments from guests specifically for newly created entrées