Prakash Aakula
Vijayawada
Summary
To work in a challenging environment, utilize my skill and knowledge to the best of my abilities and contribute positively to the growth of the organization
Overview
3
3
Languages
2
2
years of post-secondary education
13
13
years of professional experience
Work History
LGC Manager
LG electronics India Ltd
Vijayawada
10.2025 - Current
- Managed LGC service operations for consumer electronics and home solutions customers.
- Coordinated service requests, complaint resolution, and installation support across branch teams.
- Monitored repair schedules, technician assignments, and spare parts availability.
- Reviewed service records, billing entries, and warranty claims for accuracy.
- Guided field staff on service policies, escalation handling, and customer support.
- Collaborated with sales, logistics, and service teams to streamline branch workflows.
- Resolved escalated customer complaints in a professional manner while ensuring customer satisfaction.
Branch Service Manager
Panasonic Life Solutions India Pvt. Limited
Vijayawada
09.2019 - Current
- Led branch operations to enhance service delivery and customer satisfaction.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined workflow processes, reducing response times for customer inquiries.
- Analyzed customer feedback to provide service improvements and operational strategies.
- Resolved customer complaints and inquiries professionally, restoring satisfaction and fostering loyalty.
- Addressed and resolved service-related issues promptly, enhancing overall customer satisfaction.
- Evaluated employee performance regularly, delivering constructive feedback to support continuous improvement.
Area Service Manager
Whiripool of India Limited
Visakhapatnam
03.2018 - 08.2019
- Led service strategy implementation to enhance customer satisfaction and operational efficiency.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Managed escalated customer issues, ensuring effective resolution and maintaining brand reputation.
- Resolved escalated customer issues, ensuring effective solutions and preserving brand reputation.
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
- Enhanced customer retention by delivering consistent, exceptional service experiences.
- Streamlined service processes for increased efficiency and quicker response times.
- Cultivated strong customer relationships, fostering trust and encouraging repeat business.
Senior Area Service in Charge
Tata sky Limited
Hyderabad
01.2017 - 03.2018
- Demonstrated self-motivation in completing assigned tasks, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated self-motivation in completing assigned tasks, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained effective working relationships, fostering a positive team environment.
- Employed critical thinking skills to analyze complex problems to break down problems, evaluate solutions and make decisions.
- Adapted to new workplace environments and effectively learned new tasks. workplace environments and effectively managed transitions in work processes. environments and changes in the workplace. Proficient in learning new concepts quickly and efficiently.
- Adapted to new environments and changes in the workplace. and proficient in learning new concepts quickly and efficiently.
Customer Service Engineer
Apollo Tyres Limited
Hyderabad
09.2016 - 12.2016
- Provided top-notch customer support, ensuring timely resolution of complex technical issues.
- Collaborated with cross-functional teams to improve customer experience and service delivery outcomes.
- Analyzed customer feedback to identify trends, recommending actionable process improvements.
- Led initiatives to streamline troubleshooting processes, reducing response times significantly.
- Collaborated with cross-functional teams to enhance customer experience and service delivery.
- Conducted root cause analysis on recurring problems, developing long-term solutions that minimize future incidents.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Streamlined repair processes and updated procedures to ensure consistent support actions.
Senior Service Engineer
Amararaja Batteries Limited
Delhi
07.2013 - 08.2016
- Led technical support initiatives for battery systems, ensuring optimal performance and reliability.
- Streamlined service workflows, enhancing customer satisfaction through effective process improvements.
- Managed escalated customer concerns, providing solutions that met company standards and aligned with client expectations.
- Established strong client relationships by delivering exceptional service, driving repeat business and referrals.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Resolved customer complaints in a prompt, polite and professional approach.
- Addressed customer complaints in a prompt, polite and professional approach.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
Education
B.Tech. - Electrical and Electronics Engineering
JNTU
AnantapurIntermediate -
M.P.C, Vikas Junior College
Tirupati 06.2006 - 03.2008
SSC -
Harinadha Reddy School
TirupathiSkills
- Positive attitude
- Trustworthy and honest
- Problem-solving
- Customer service management
- Estimating and quoting
- Team leadership
- KPI monitoring
- Time management
- Staff motivation
- Service and parts teams' management
- Technician scheduling
- Inventory management
- Billing review
- Process improvement
- Employee training
- Complaint resolution
Personal Information
- Date of Birth: 1990-06-06
- Nationality: Indian
- Marital Status: Married
Interests And Hobbies
- Date of Birth: 1990-06-06
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Reduced reminders from customers by less than 1 % in the span of 6 months
- The wrong practices have been reduced by more than 50% by reaching a greater number of trade partners and achieved ZERO defectives pending at dealer place
- Maintained billing hygiene at ASC by ensuring monthly payments for Out warranty parts and Accessories
- Achieved EWC and Accessories target more than 100% in every month by showing secondary scope in the market by tracking engineer level achievement by running incentive schemes to engineers
- All India No.1 ASC in evaluation and maintain position in top 10 list in many of the months after joining
Languages
- Date of Birth: 1990-06-06
- Nationality: Indian
- Marital Status: Married
Disclaimer
- Date of Birth: 1990-06-06
- Nationality: Indian
- Marital Status: Married
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Timeline
LGC Manager
LG electronics India Ltd
10.2025 - Current
Branch Service Manager
Panasonic Life Solutions India Pvt. Limited
09.2019 - Current
Area Service Manager
Whiripool of India Limited
03.2018 - 08.2019
Senior Area Service in Charge
Tata sky Limited
01.2017 - 03.2018
Customer Service Engineer
Apollo Tyres Limited
09.2016 - 12.2016
Senior Service Engineer
Amararaja Batteries Limited
07.2013 - 08.2016
Intermediate -
M.P.C, Vikas Junior College
06.2006 - 03.2008
B.Tech. - Electrical and Electronics Engineering
JNTU
SSC -
Harinadha Reddy School