Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
PRAKASH BAHADDURBANDI

PRAKASH BAHADDURBANDI

Project Manager
Bengaluru

Summary

Experienced IT professional with 19+ years in Project Management, Delivery, and Operations Management. Delivered 40+ medium to large-scale IT infrastructure projects on time, within budget, and meeting quality standards. Recognized for attention to detail, efficiency, risk management, and stakeholder satisfaction.

Overview

19
19
years of professional experience
2
2
Certifications

Work History

Project Manager

Infosys Limited
01.2017 - Current
  • Successfully led and delivered multiple end-to-end projects with minimal supervision, collaborating across cross-functional teams and business verticals.
  • Initiated and facilitated project kick-off meetings with stakeholders, aligning on scope, objectives, and deliverables.
  • Developed and maintained detailed project plans; conducted regular status reviews to track milestones, and ensure alignment with timelines.
  • Estimated project budgets, coordinated cost approvals, and ensured adherence to financial constraints.
  • Identified project risks early, formulated mitigation strategies, and maintained proactive risk management throughout the lifecycle.
  • Monitored project health and performance, ensuring timely delivery, resolving variances, and implementing corrective actions.
  • Compiled and presented comprehensive weekly status reports to senior leadership and key stakeholders.
  • Managed project scope changes, documented impacts, and secured approvals through structured change control processes.
  • Ensured all project deliverables met organizational quality standards and compliance protocols.
  • Completed project closure activities, including documentation archiving, and lessons learned sessions.
  • Reviewed low-level technical architecture (LTA) and worked with security teams to gain the necessary implementation approvals.
  • Conducted quality assurance checks, analyzed SLAs, and ensured outcomes met or exceeded agreed KPIs.
  • Resolved escalations and post-deployment issues through coordination with SMEs for root cause analysis and resolution planning.
  • Liaised with change management teams to schedule and gain approvals for planned infrastructure outages.
  • Collaborated with Talent Acquisition for workforce planning, onboarding, and allocation of project resources.
  • Provided performance feedback to leadership, and led teams in identifying continuous improvement opportunities via proactive problem-solving and RCA techniques.
  • Maintained strong stakeholder engagement and communication across all project phases to ensure transparency and expectation alignment.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

IT Analyst

Caterpillar India Pvt. Limited
06.2011 - 12.2016
  • Expert in management portals: Azure Portal, Teams Admin Center, and PowerShell.
  • Managing and Administrating Teams.
  • Messaging Policy, Teams Policy, Meeting Policy, Calling Policy.
  • Teams Phone System, PSTN Connectivity options (Calling Plan, Direct Routing, Operator Connect).
  • Teams device management, Cloud registration of Teams IP Phone.
  • IVR Solution (Call Queue and Auto Attendant).
  • Troubleshoot AudioCodes and Polycom desk phones logging issue.
  • Renew certificate on AudioCodes SBC and Upgrade AudioCodes Firmware.
  • Experience in working and configuring and modifying (Phones, Mailbox) of user's accounts in Cisco Communications Manager for IP Desk Phones and CIPC.
  • Working Experience on managing and configuring the Jabber accounts for multiple devices for the users.
  • Experience of working with Hunt Pilots, CTI Route points, Line Groups, Shared Lines.
  • Worked on setting up the Cisco Communication Manager in the production environment with configuring, setting up the dial plan, Device Pools and other related experience.
  • Worked on Unity Connections for setting up the user accounts, modifications like setting up the Team Voice Mails.
  • Troubleshooting critical Voice Network Issues.
  • Handle change and service request for new implementation.
  • Training new team members about the processes and SLAs with respect to the Incident Management.
  • Work for permanent solution on reoccurring Voice Incidents.
  • Worked on Monitoring Incidents related to Network Interfaces, PRI's, BRI's from the In-House Tools.

Service Desk Shift Technical Analyst

Logica
03.2010 - 04.2011
  • Be readily available to answer the phone to our customers in a professional and efficient manner.
  • Providing a positive image of the company through my role as the first point of contact with customers.
  • Laptop and Desktop hardware troubleshooting.
  • Solving problems related to RSA Secure ID and Check Point VPN-1 Connection.
  • Creation of users, mailbox, and distribution lists, distribution groups, File Share.
  • Granting access permissions for users on distribution list, mailbox etc, file shares.
  • Microsoft Outlook profile creation and troubleshooting.
  • Ensure calls returned to DESK are reassigned without breaching the SLA.

Technical Support Associate

IBM India Pvt. LTD
06.2009 - 03.2010
  • Providing first level technical support to AT&T corporate employees on desktops, laptops, printers, email issues, VPN, network issues and application support over the phone.
  • To deal with the activation of user ids and enabling user accounts for new employees of AT&T.
  • Coordinating with field technicians to resolve the issues within stipulated timeframe to meet Service Level Agreement.
  • Identifying, Analyzing and utilizing all technical resources to meet FCR (First call Resolution).
  • Activating, resetting and re-synchronizing secure id tokens for VPN connectivity.
  • Taking remote access of the machines for installation and uninstallation of certain software and also to issues in a better fashion.
  • Mapping network printers and share drives.
  • Trouble shooting on outlook issues, mapping personal folders and creating new profiles in outlook.
  • Excellent communication skills.

Associate Consultant-Product Support

Symphony Services
06.2006 - 05.2009
  • Responsibility involves daily monitoring of Spend Management Solutions hosted/ASP installations.
  • To execute procedures in accordance with each client's production calendar for hosted/ASP clients' and verify output.
  • Generate reports and do data analysis of the generated report.
  • Applications production support/ troubleshooting by voice & mail.
  • On-going Application Production Support and Maintenance.
  • Ensure that all incoming data into the systems is as per the master production calendar, contractual SLA agreements.

Education

BACHELOR OF BUSINESS MANAGEMENT -

GHN College of Commerce

Skills

    Project Management

    Project planning and execution

    Sourcing & Procurement

    Stakeholder management

    Resource management

    Monitor and manage scope

    Teams Admin center

    Azure Portal

    ARM (Audio code Routing manager)

    One Voice Operation Center (OVOC)

    PowerShell Scripting

    CCNA (Cisco Certified Network Associate)

    Working experience on Cisco Unified Communications Manager (CUCM)

    Cisco Unity Connections

    Voice gateways (H323, MGCP, and SIP)

    IT infrastructure management

Accomplishments

  • Infosys Townhall award for the outstanding level of commitment and performance in 2023
  • Handled IP Phone deployment process and training program successfully for Bangalore.
  • Provided IPT training and processes for the new team from the inception during the IPT deployment for a new site for Caterpillar India Pvt. LTD.
  • Symphony Spot Award – For outstanding performance in the process.

Certification

Infosys certified Project management certification

Timeline

Project Manager

Infosys Limited
01.2017 - Current

IT Analyst

Caterpillar India Pvt. Limited
06.2011 - 12.2016

Service Desk Shift Technical Analyst

Logica
03.2010 - 04.2011

Technical Support Associate

IBM India Pvt. LTD
06.2009 - 03.2010

Associate Consultant-Product Support

Symphony Services
06.2006 - 05.2009

BACHELOR OF BUSINESS MANAGEMENT -

GHN College of Commerce

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PRAKASH BAHADDURBANDIProject Manager