Prakash Chandra
Bengaluru
Summary
Results-driven Cluster Manager with extensive experience in managed shared living accommodations, and restaurant operations. Proven expertise in overseeing daily operations, team leadership, customer service, cost control, and contract management, ensuring seamless business functions, and exceptional customer satisfaction. Skilled in process optimization, SOP compliance, and proactive issue resolution through structured feedback and rigorous follow-ups. Adept at driving sales, retention, and revenue growth, while enhancing operational efficiency and service quality. A strategic leader with a track record of fostering high-performing teams, implementing continuous improvement initiatives, and delivering outstanding resident and guest experiences.
Overview
20
20
years of professional experience
Work History
Cluster Manager
Stanza Living
Bangalore
10.2021 - Current
- Company Overview: Managed Shared Living Accommodations
- Operations Management – Ensured smooth day-to-day operations of multiple shared living properties by maintaining high service standards and resolving resident concerns proactively.
- PNL Management - Cost-saving Initiative at the ground level.
- Team Leadership & Supervision – Led and trained on-ground staff, housekeeping, and maintenance teams to ensure seamless service delivery and adherence to SOPs.
- Customer Experience & Retention – Fostered a customer-centric environment by taking structured feedback, resolving complaints promptly, and improving service offerings to enhance resident satisfaction and retention.
- Property Maintenance & Compliance – Conducted regular property rounds to ensure safety, cleanliness, and compliance with operational standards, while coordinating timely maintenance and repairs.
- Sales and Occupancy Management – Drove occupancy and revenue by pitching properties to prospective leads, working closely with the sales team, and ensuring high conversion rates.
- Contract Renewals & Retention – Managed tenant contract renewals, negotiated terms, and implemented retention strategies to maintain long-term relationships.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Monitored market trends and competitor activities, adjusting strategies to maintain the competitive edge.
- Analyzed data regularly to evaluate trends or changes that could impact service delivery or operations within the cluster.
- Coordinated resources across the cluster to ensure efficient delivery of services.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
- Addressed and resolved customer complaints, maintaining high levels of customer service.
- Worked with cross-functional teams to achieve goals.
- Ensured compliance with all applicable laws, regulations, policies, and procedures related to shared living services.
Business Manager/Cluster Manager
Barbeque Nation
04.2017 - 01.2021
- With six years of experience at Barbeque Nation, I began my journey as a Restaurant Service Manager, and was subsequently promoted to Business Manager, and then Cluster Manager.
- Implemented efficient operational controls.
- Managed and monitored PNL effectively to ensure consistent profits.
- Analyzed income and spending trends to find areas for cost efficiency.
- Created, managed, and executed business plans while effectively communicating vision and goals to align and motivate on-ground teams.
- Communicated with customers and vendors positively, with particular attention to problem resolution.
- Addressed issues efficiently to ensure customer satisfaction.
- Effectively lead staff to maximize productivity and eliminate process lags.
- Promoted company best practices, leading to significantly increased staff retention.
- Improved productivity while reducing staffing and operational costs.
- Training outlet managers and giving them a brief of best practices to be followed to achieve their targets (e.g., cost, guest satisfaction, employee satisfaction, etc.).
- Implemented process improvements to streamline operations and reduce costs.
Restaurant Service Manager
Barbeque Nation
01.2015 - 03.2017
- "Developed, implemented, and managed business plans to drive profitable food and beverage sales, accurately calculated inventory, and ensured timely ordering of necessary supplies.
- Resolved challenging customer complaints with a solution-driven approach, ensuring satisfaction, brand loyalty, and increased repeat business.
- Reconciled cash and credit card transactions to maintain accurate records.
- Actively encouraged feedback, and used it to drive and implement positive changes within the restaurant.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Associate Restaurant Manager
Bonsouth ( Billion Smile Hospitality Pvt Ltd)
Bengaluru
10.2012 - 02.2015
- Resolved customer complaints promptly and professionally.
- Maintained accurate records of financial transactions using QuickBooks software.
- Organized promotional activities such as special events or discount programs.
- Set goals for staff members; evaluated their performance regularly.
- Managed daily operations of the restaurant, including staff scheduling and training.
- Provided support during peak hours when necessary.
- Prepared weekly reports on sales figures, stock levels, staffing needs.
Food and Beverage Assistant
P&O Cruise Line
01.2010 - 01.2011
- Delivered outstanding dining experiences for Guest.
- Ensured all dishes were properly sanitized prior to use.
- Assisted in the presentation of dishes at the buffet table.
- Restocked beverage stations according to demand during peak hours.
- Maximized efficiency by organizing kitchen dispensing workstations.
- Checked temperatures of freezers, refrigerators, and heating equipment to maintain proper functioning levels.
- Engaged with guests, clarifying menu selections while recommending beverages.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Restaurant Captain
Barbeque Nation
01.2007 - 01.2010
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Coached lower-level servers on tableside preparation.
- Delivered outstanding dining experiences for Guest.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Greeted guests, answered questions about menu selections and offered drink.
- Asked customers for feedback, solved problems, provided additional items.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Guest Service Assistant
Mainland China (A Chain of SRPL Group)/ TGI Fridays
01.2005 - 01.2007
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Hotel Management -
Amrapali Institute of Hotel Mangement
Haldwani 03-2005
HSC (12th) -
01.2001
SSC (10TH) -
01.1999
Skills
- Operations management
- Workforce planning
- Cross-functional coordination
- Product launches
- Policy administration
- Team development
- Attention to detail
- Managing operations and efficiency
- Customer relationship management
- Data analysis
- Crisis management
- Cost control
- Task delegation
- Teamwork
- Brainstorming
- Inventory Control and record Keeping
- Problem Solving
- Decision making
- Reviewing/adjusting budgets, actuals, and forecasts
- Passion for Customer Satisfaction
- Team Player/ Staff Management
- Flexibility
Hobbies and Interests
- Reading
- Playing Cricket
- Listening Music
- Learn Photography
- Travelling
Languages
- English
- Hindi
Personal Information
- Father's Name: Urba Datt
- Title: Retired Government Employee
- Date of Birth: 06/18/83
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Cluster Manager
Stanza Living
10.2021 - Current
Business Manager/Cluster Manager
Barbeque Nation
04.2017 - 01.2021
Restaurant Service Manager
Barbeque Nation
01.2015 - 03.2017
Associate Restaurant Manager
Bonsouth ( Billion Smile Hospitality Pvt Ltd)
10.2012 - 02.2015
Food and Beverage Assistant
P&O Cruise Line
01.2010 - 01.2011
Restaurant Captain
Barbeque Nation
01.2007 - 01.2010
Guest Service Assistant
Mainland China (A Chain of SRPL Group)/ TGI Fridays
01.2005 - 01.2007
Bachelor of Hotel Management -
Amrapali Institute of Hotel Mangement
HSC (12th) -
SSC (10TH) -
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