Prakash Chandran
Banker
Bangalore
Summary
9462587/ Professional with 7+ years of experience in the field of banking, financial management, dispute management, risk management, Transaction processing focused on supporting cross functional teams to increase customer satisfaction through process improvements with exceptional knowledge of developing strategic plans for service excellence.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Operation Team Leader
Commonwealth Bank
Bangalore
11.2021 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Risk Operations Agent
PayPal India Private Limited
03.2021 - 10.2021
- Holistic review of the merchant’s PayPal account which involves day to day transactions
- Approval of branded and unbranded products to the merchant based on various risk factors
- Onboarding merchants to PayPal platform by closely monitoring the documents provided
- Monitoring accounts for indications of risk assessments with merchant’s growth potential
- Monitoring merchant’s account to suspect fraud.
Senior Analyst
ANZ Support Services India Private Limited
06.2016 - 02.2021
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Meeting team standards for quality and performance/productivity, making monetary adjustment on merchant’s account
- Analyze transactional and dispute records/reports (both fraud & non-fraud)
- Maintain a high level of knowledge that relates to chargeback regulations for Visa and
- MasterCard
- Analyze transactions, deposits, statements, and account information in order to resolve and provide solutions to the merchants
- Handing escalation cases from VIP merchants and negotiating chargeback settlements with them in accordance with the schemes
- Handling chargeback approvals, high dollar audits and drive zero audits for the team in all the queues
- Have knowledge on the account reconciliations handled by Melbourne team, cleared entries including the rejection and credit chargebacks
- Handling high dollar value audits and drive zero audits for the team in all the queues (chargeback cycle)
- Identified and resolved problems through root cause analysis and research.
Process Finance Associate
Hewlett-Packard
07.2014 - 05.2016
- Performing complex analysis of transactional accounting information to support decision making
- Performed validation and posting the invoices raised by vendor in ERP tools handling cross opco’s operating companies) on the basis of requirement
- Working with vendor master data team for vendor related issues
- Sending emails to the higher management on daily basis about the inflows of the information
Education
Bachelor Of Commerce -
Dayanand Sagar University
Pre University - undefined
PES College
Skills
Customer Relations
Timeline
Operation Team Leader
Commonwealth Bank
11.2021 - Current
Risk Operations Agent
PayPal India Private Limited
03.2021 - 10.2021
Senior Analyst
ANZ Support Services India Private Limited
06.2016 - 02.2021
Process Finance Associate
Hewlett-Packard
07.2014 - 05.2016
Bachelor Of Commerce -
Dayanand Sagar University
Pre University - undefined
PES College
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