PRAKASH E
BANGALORE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
TANISHQ FLOOR MANAGER
TITAN COMPANY LIMITED
BANGALORE
05.2013 - Current
- Assigned tasks to team members in accordance with their skillset.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Coached team members on customer service techniques and provided feedback on performance.
- Maintained a safe, clean and organized floor environment.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Developed strategies for increasing sales productivity and profitability within the department.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Managed financial records related to budgeting, forecasting, and other accounting activities.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Analyzed market trends to develop strategies for increasing sales revenue.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Created daily work schedules for staff members according to the needs of the business.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Followed up with existing customers to generate new prospective buyers through referrals.
Education
DAE - DIPLOMA IN AUTO MOIBILE ENGINEERING
CORPORATION HIGHER SECONDARY SCHOOL CIT NAGAR
CHENNAI, INDIA05-2010
Skills
- Point of sale systems
- Department management
- Operations Management
- Scheduling and Planning
- Policy Enforcement
- Performance Improvements
- Conflict Resolution
- Sales Development
- Employee Relations
- Sales Training
- Operations administration
- Customer Relations
- Store maintenance
- Employee Scheduling
- Resource Allocation
- Team training and development
- Product Promotion
- Stock management
- Recruitment and hiring
- Employee Development
- Employee Management
Affiliations
- Store BOD to EOD Entire operation's doing well.
- Generating Reports and Building blocks for the Business.
- Conducting Morning Meeting and setting expectations.
- Driving results to the Achievement.
- Handling objections and difficulties.
- Maintaining the customer experience.
- providing solutions.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Urdu
Intermediate (B1)
B1
kanada
Intermediate (B1)
B1
Accomplishments
- Tanishq Gold Harvest Master Award from Titan.
- 2017 USA Tanishq Expo Member out of 10.
- 2022 Did the Store operational standard in USA New Jersey.
- 2024 April A Rated Candidate as a Tanishq Floor Manager in Titan.
Timeline
TANISHQ FLOOR MANAGER
TITAN COMPANY LIMITED
05.2013 - Current
DAE - DIPLOMA IN AUTO MOIBILE ENGINEERING
CORPORATION HIGHER SECONDARY SCHOOL CIT NAGAR
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