Prakash Gaikwad
Pune
Summary
To get challenging role in service industry where I can utilize my skills and experience and give a satisfactory service to the customer and keen to work in an environment where I can enrich my knowledge
Overview
4
4
years of professional experience
Work History
Senior Process Associate
IGT Solutions and PVT.LTD (Air India process)
Pune
10.2019 - 05.2023
- Answered phone calls from customers regarding flight information and other related queries.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collaborate with internal teams such as accounting, finance, and legal to resolve complex refund cases.
- Operated Bill desk systems to tabulate bills and issue refunds, receipts, credits and change to customers.
- Address escalations from customers who are dissatisfied with the refund process or outcome.
- Collaborated with internal departments such as finance, sales, operations and customer service regarding chargebacks.
- Handled and resolved merchant problem escalations and chargebacks.
- Assisted customers in filing claims against third-party vendors who had caused them financial loss.
Education
B.com - Marathi
H.S.C. - Science
S.S.C. - Marathi
Post graduation Diploma in Aviation, Hospitality, Travel & Customer Service -
Skills
- Good Communication Skill
- Problem Solving ability
- Smart Working
- Teamwork
- Polite
Personal information
- Date of birth -14/05/1995
- Gender - Male
- Nationality- Indian
- Marital status - Single
Languages
- English
- Hindi
- Marathi
Timeline
Senior Process Associate
IGT Solutions and PVT.LTD (Air India process)
10.2019 - 05.2023