Prakash Gaikwad
Senior Customer Service & Export Documentation
Mumbai,Maharashtra
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Senior Executive
Panalpina Global Business Services (I) Pvt. Ltd.
Mumbai
01.2018 - 08.2019
- To do Export documentation as assigned in each day from Panalpina worldwide offices and agents on different systems
- Pre -Post Shipment Export documentation planning process for all the shipments
- Creating & Finalizing the shipment in SAP system including end to end export process, right from sending SI to the carrier to releasing House BL to the customer
- Handling different types of shipments-MCC, Direct Shipments, SCO, BCO, L/C Shipments, DG cargo, Pharma shipments, Reefer shipments, etc
- Working on all PANALPINA systems-SAP_TM V.50, Pantrace, SCP, Intrac, .AMS Webtool, PUMA Speed, IHT, Etc
- Co-ordination with Shipper, Carrier/Shipping Line, Sub-Contractor, Origin & Dest
- PANALPINA counterparties, Internal Stakeholders, Consignee in case L/C, etc Sending Regular reports on pendency of shipments, AMS & Security Filling and productivity reports
- Maintain the track of AMS / ACI vessels and ensure all missing shipping instructions to be completed Before AMS / ACI cut off
- Working Knowledge of Purchase Oder Management.
Senior Officer
Shipco IT Pvt.Ltd.
Pune
04.2016 - 08.2017
- To key data for Export documentation as assigned in each day from Shipco worldwide offices and agents on different systems
- To cross verify shipment details as per manifest
- Amend shipment details as per container load plan and shipping documents
- To co-ordinate with Documentation team for correct updation
- To create HBL and MBL
- To send SI to the carrier via EDI or manually within cut off
- To check exception prior sending SI to carrier
- To contact origin office when job is closed on a daily basis
- Vendor Invoicing.
- Negotiated contracts with vendors to secure favorable terms, resulting in significant cost savings for the company.
Process Associate
DHL Logistics Pvt. Ltd.
Mumbai
12.2012 - 04.2016
- To provide instructions regarding the management of export and import documentation within the global control tower
- On To create new shipments
- To co-ordinate with control tower regarding shipments
- To check documents are prepare with accuracy
- To send Pre- alert to customers
- Update all parties related to the shipments
- To raise tickets for incorrect documents.
- Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Senior Executive Customer Service
Sharp Logistics Pvt, Ltd.
Mumbai
12.2020 - Current
- Complete handling of shipment from the booking stage to delivery of shipment at destination
- Follow up with s/line, co-loader & overseas on the shipment and updating customer / client on the status of the shipment
- Handling project cargo
- Co-ordinate with the shipper for B/L draft & File the shipping instructions with the shipping line
- Co-coordinating with shipping line ,Shipper , customers and others parties related to shipments
- Preparing & maintain weekly / monthly report for the customers and internal stakeholders
- Addressing customer queries & closing as per 100% customer satisfaction
- Keeping a close track on shipments from booking stage, to the follow up for HBL & MBL releasing & completion on invoicing of files
- Vendor Invoicing
- Sending timely pre –alert Co-Coordinating with the team and supervisors and Customer service unit ensuring smooth flow of work.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Branch executive
KAMANI OIL INDUSTRIES
Pune
03.2002 - 09.2008
- To keep day to day records of activities in branch
- To look after Accounting and Book keeping
- Provide daily rates to customers about products
- Follow up with debtors for payments
- Prepare sales invoices
- Keep record of stocks
- To look after logistics
- Report to H.O regarding daily transaction of the branch
- Assist branch manager in day to day branch activities.
Education
B.Com - undefined
Ness Wadia College
MBA - undefined
Trinity College, Pune University
Skills
Performance Improvement
Mail handling
Cross-functional Team Coordination
Team building
Adaptability and Flexibility
Performance reviewing
Analytical Skills
Financial Management
Active Listening
Good Judgment
Documentation And Reporting
Team Development
MS Office
Interpersonal Skills
Multitasking
Positive Attitude
Relationship Building
Reliability
Written Communication
Task Prioritization
Time Management
Performance Tracking and Evaluation
Goal Setting
Excellent Communication
Self Motivation
Continuous Improvement
Problem-solving abilities
Adaptability
Team Leadership
Supply Chain Coordination
Documentation Management
Customer Service
Freight forwarding experience
Trade finance familiarity
Shipment Coordination
Incoterms Proficiency
Export documentation knowledge
Mmmmm
Report Preparation
Effective Communication
Customer Relationship Management
Passport Available
Yes
Additional Qualifications
- Basic Computer Fundamentals (M.S.Office)
- Knowledge of Capital Market
- Tally
- SAP TM V50
- Language Known English,Hindi and Marathi.
Personal Information
- Date of Birth: 05/30/78
- Gender: Male
- Marital Status: Married
- Hobbies: Reading books, Traveling, Watching news, Social work.
Timeline
Senior Executive Customer Service
Sharp Logistics Pvt, Ltd.
12.2020 - Current
Senior Executive
Panalpina Global Business Services (I) Pvt. Ltd.
01.2018 - 08.2019
Senior Officer
Shipco IT Pvt.Ltd.
04.2016 - 08.2017
Process Associate
DHL Logistics Pvt. Ltd.
12.2012 - 04.2016
Branch executive
KAMANI OIL INDUSTRIES
03.2002 - 09.2008
B.Com - undefined
Ness Wadia College
MBA - undefined
Trinity College, Pune University