Prakash GP

Responsibilities in brief and Projects handled

 Create and execute Campaigns based on the client’s requirement, it could be with trackers or without trackers.
 Building ads that to deliver both on Amazon as well as third party sites (Amazon Cross Screen/DSP)
 Familiar in building ads on products such as Fire TV, Fire Tab, Kindle.
 Checking delivery of Ads on either platforms if needed.
 Trained new hires FTE’s and also FTC (to work in Q4/Peak Season)
 Provide Ad Screenshot to client’s (as proof of delivery) when needed.
 Performing QA before launch of campaigns and ensure trackers and tags are implemented as required.
 Submitted Gemba (Process Improvement Suggestion) to minimize the efforts in taking Screenshots.
 Submitted Gemba (Process Improvement Suggestion) to minimize the time taken after building creatives. This is applicable to DSP/Cross Screen. These 2 products will have multiple line item’s and also will have multiple creatives to be associated if there are more than 1 version trafficked.

Buy Box SOP for knowing which seller or Vendor has the least price to sell the product on Amazon Platform (Amazon Choice, Amazon fulfilled) so that there will be no more problems when it comes to Out of Stock products or products has less inventory in a particular warehouse across the geographical locations.

Responsibilities in brief

• Handling queries with related to

a. Payroll

b. Time card corrections

c. Addressing Employee grievances

d. Taxation

e. Addressing Employee Stock queries

f. Other benefits that employee is entitled to receive

g. Garnishments

h. Termination

i. Leave of Absence

j. Amazon Policies

k. Re hire eligibility

l. Providing assistance with respect to Internal Transfers Conversion policies

• Educating employees to use self-service tools when needed.
• Providing information about Employees when one particular Site HR or HRBP contacts us to know about their respective Employee.
• Acting as bridge between staffing agencies and Amazon’s HRBI/HRBP Team when there comes any issue regarding employment.
• Serving as main point of contact for all Employee’s across North America and helping them establish rapport with their Manager/HR and solve problems.
• Assisting New hires with respect to on-boarding formalities, documentation, setting up their account for salary, IT details etc.

Responsibilities in brief

Part of VCM Australia Pilot batch when Amazon expanded their business in Australia.

Handling contacts from Vendors across North America, Canada, and Australia regarding Catalog, EDI, VCM, ARA, 2 Step Verification via Email.

Catalog: Updating Title for the ASINs, creating variations, troubleshooting issues with ASINs if ASIN/ASINs are not live on Detail Page, if ASIN is yanked, buy box query, cost update issues, list price query, NIS troubleshooting

EDI: Query about documents such as PO, POA, POC, POCA, ASN, INV and the other documents that are used in Amazon for Vendors. Troubleshooting issues with respect to AS2 certificate, documents not being transmitted to Amazon servers, documents not being refreshed (ARA/ 852 report)

VCM: Query related to Purchase Orders, why no Purchase orders were placed, issues related to Account management or new account set up, invite users, password reset or unable to login query.

ARA: Why ARA data or report was not refreshed, query related to data not accurate.

2 Step Verification: Query related to enabling two step verification, disabling two step verification, unable to login when 2 step verification has enabled(if the admin has left the company) or if the password has changed. Issues when authenticator app is not working for their account.

Catalog, EDI is handled for all the 3 Marketplaces (North America, Canada and Australia).

VCM, ARA, 2 step verification is handled only for Australian Marketplace.

PROJECT WORKS handled at Amazon as SPS Associate:

a. SOP contributor (Submitting Feedbacks to get missing SOP’s in Australian Market Region from North America’s Knowledge Bank for most of the missing SOP’s in Australian Knowledge Bank)

b. Wiki Contribution (VCM tools for Australian, Image wiki creator for whole of Australian Market Place)

c. Worked on SOP’s from scratch for Australian Marketplace and created new SOPs based on the trade and business regulations that was implemented by business head’s so that the process would be simple. (September 26 2018 to October 26 2018).
d. Got in touch with Image fix team in Chennai before Image quick links was created.
e. Recognized from management and leadership team and won Best Associate award.
f. Won best performer award for the month of December during Amazon Peak season (Christmas, New Year eve).