Summary
Overview
Work History
Education
Skills
Timeline
Generic
Prakash  J

Prakash J

Technical Specialist
Bangalore

Summary

A confident and reliable IT Wintel & VMware Administrator with extensive practical experience of troubleshooting and resolving Server’s performance issues that are raised with Microsoft through professional cases by companies all over the world. An eloquent communicator can relate well with people at all levels and has the flexibility of working as a part of a team and on my own. Wants to achieve a successful career by working for an ambitious and expanding company.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Technical Specialist

HCL Technology
Chennai
06.2023 - Current

A confident and reliable IT Wintel & VMware Administrator with extensive practical experience of troubleshooting and resolving Server’s performance issues that are raised with Microsoft through professional cases by companies all over the world. An eloquent communicator can relate well with people at all levels and has the flexibility of working as a part of a team and on my own. Wants to achieve a successful career by working for an ambitious and expanding company.

Sr IT Operations Analyst

IDC Technology Solutions Pvt Limited
Bangalore
09.2022 - 05.2023

 Managing virtualization Environment using VMwareESXI 5.x and 6.x, Virtual Center, vSphere client, vSphere web client.

 Installation, Configurations, Administration and Troubleshooting of ESXi 5.x and 6.x, Virtual Center, vSphere Client and update manager.

 Creating and Managing Virtual Machines with Template.

 Creating Cluster with High Availability (HA) and Distributed Resource Scheduler(DRS)

features.

 Expertise in monitoring VM’s& ESXIhost servers using Virtual Centre.

 Working on multiple vulnerabilities like critical, medium, and high.

 Migrating VM’s using V Motion and Storage V Motion, Performing Snapshots, CloningCold

Migration and Hot migration.

 Installing and upgrading VMtools and Hardware Version to improve virtual machine

performance.

 Hands on experience migrating P2V&V2V migrations using Standalone Converter Tool.

 Expertise in Installation, configuring of Windows servers 2003, 2008, 2012 & 2016anddoing post build

activities before delivery.

 Resource’s utilization analysis (High Memory, High CPU, High Network Traffic).

 Disk, Data stores issues (Low disk space in Drive C: D: E: etc. & Data Store Low disk space)

 Administration of Windows 7, 8 and windows 10 Client OS.

 Experience on configuring data store to ESXi server using iSCSI, or LUNs.

 Having good knowledge on Hardware support and vendor support.

 Co-ordinating with different teams and vendors for resolving issues within the SLA.

IT Operations Associate

Vertive Energy Pvt Limited
Vijayawda
12.2019 - 07.2022

 Managing two different infrastructures and Managing VMware infrastructure with 250 + ESXi hosts, 2000+ virtual machines globally.

 Checking the tickets and assigning to the group to resolve within the SLA.

 Monitoring health of environment through monitoring tools for errors/crashes.

 Installing configuring & troubleshooting of ESXI Servers.

 Creating and managing resource pools and adding the VMs into resource pools.

 Creating and managing virtual machines and installing the Guest Operating system&

installing VM Tools into VMs.

 Customizing Guest operating system on virtual Machine.

 Upgrading CPU and Memory of VM’s based on requests.

 Importing and exporting the virtual machines.

 Starting and stopping the VMWare Infrastructure components.

 Managing VM’s using VMware virtual centere and virtual web client.

 Configurations of Virtual switches and VLANS.

 Creating templates from VMs and deploy VMs from templates and allocate resources.

 Creating duplicate VMs using cloning technology.

 Creating and managing VMware cluster. Enabling HA and DRS features in a cluster.

 Moving physical machine to virtual machine using P2V converter.

 Migrating the Virtual Machines using V-Motion.

 Moving VM from one data store to another data store using Storage V-Motion.

 Changing disk mode to exclude virtual disks from snapshot using the snapshot

manager.

 Troubleshooting the issues like C: Drive, Sever unreachable, and RDP issues.

 Raising Incidents, change requests to fulfil business needs.

 Creating VMs and assigning resources like CPU, memory allocation and VLANs.

 Installing Windows 2003/2008 and 2012/2016 Server

 Installing and upgrading VMware tools.

 Upgrading virtual machine hardware version.

 Creating and deleting VM's snapshots.

 Creating Virtual machines using Hyper-V and VMware.

 Extending virtual machine hard disks according to customer requests.

 Adding virtual machine memory and CPU.

 Working on Disk Expansion for Physical servers including hardware procurement from

the vendor.

 Moving the VM hard disk from one data store to another data store.

 Work in coordination with the Hardware/Storage/Network team to diagnose the cause

and assist in resolving the issue.

 Installing and upgrading VMware tools.

 Upgrading virtual machine hardware version.

 Creating and deleting VM's snapshots.

 Assigning LUN's to ESXi servers and creating data stores.

 Extending virtual machine hard disks according to customer requests.

 Adding virtual machine memory and CPU.

 Migrating VM's VMotion and cold migration.

 Moving VM hard disk from one data store to another data store (SVmotion).

Alarm Monitor

Mahindra& Mahindra
Vijayawada
09.2016 - 11.2019
  • 24X7 monitoring of network events, alarms, and ticket creation.
  • Alarms filtration and Ticket raising based on business rules.
  • Ticket co-relations and assignment to correct resolver group.
  • Perform Alarm-Event correlation, Service Impact Assessment
  • Support and execute the Real Time Change Management (Planned Outage) process. Maintain "Work logs" for each ticket.
  • Deploying and inspecting IT network systems.
  • Monitoring the performance and capacity of computer systems.
  • Performing regular checks on network hardware and software.
  • Responding to network alerts and hardware malfunctions
  • Tracking and documenting network issues and compiling incident reports.
  • Responding to user requests and providing network training.
  • Managing system backups and network security protocols.

Education

B.tech - Electrical, Electronics Engineering Technologies

Rise Krishna Sai Group of Institutions
Ongole
08.2012 - 06.2016

Skills

    Technical support knowledge

Hardware and software installations

Helpdesk administration

Network configuration

Analytical and Critical Thinking

Teamwork and Collaboration

Excellent Communication

Critical Thinking

Clerical Support

Organization and Time Management

Timeline

Technical Specialist

HCL Technology
06.2023 - Current

Sr IT Operations Analyst

IDC Technology Solutions Pvt Limited
09.2022 - 05.2023

IT Operations Associate

Vertive Energy Pvt Limited
12.2019 - 07.2022

Alarm Monitor

Mahindra& Mahindra
09.2016 - 11.2019

B.tech - Electrical, Electronics Engineering Technologies

Rise Krishna Sai Group of Institutions
08.2012 - 06.2016
Prakash JTechnical Specialist