Cluster Partnership Manager
Hiveloop Technology Pvt Ltd (Udaan.com)
Mumbai
07.2020 - 08.2023
- Led team to meet 100% of performance goals.
- Implemented account diagnostics, relationship analysis and engagement execution.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Built partnerships with assigned retailers and buyers through presentation of market trends and shopper data.
- Conducted market and supplier research to enhance sourcing and negotiation strategies.
- Supported business partners in vendor negotiations and cost increase justifications.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Researched and identified new suppliers and vendors.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Collaborated with sales team to identify and fulfill customer needs.
- Established relationships with vendors to secure competitive pricing and discounts.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Negotiated contracts with vendors for cost-effective purchasing terms.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Evaluated product quality and vendor performance to maintain quality standards.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Managed and maintained purchase orders and invoices.
- Studied and monitored market trends to identify potential suppliers.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Formulated business recommendations and alternative solutions based on statistical data.
- Facilitated strategy development and planned with cross-functional teams.
- Used MS Excel to analyze data and PowerPoint to share information with team members.
- Enforced use of required processes and tools for partnership management.
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.