Implemented account diagnostics, relationship analysis and engagement execution.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Developed detailed plans based on broad guidance and direction.
Established team priorities, maintained schedules and monitored performance.
Set aggressive targets for employees to drive company success and strengthen motivation.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Launched quality assurance practices for each phase of development
Identified and communicated customer needs to supply chain capacity and quality teams.
Leveraged data and analytics to make informed decisions and drive business improvements.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Defined clear targets and objectives and communicated to other team members.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assisted in organizing and overseeing assignments to drive operational excellence.
Built partnerships with assigned retailers and buyers through presentation of market trends and shopper data.
Conducted market and supplier research to enhance sourcing and negotiation strategies.
Supported business partners in vendor negotiations and cost increase justifications.
Devised and implemented policies and procedures for purchasing and inventory control.
Communicated with suppliers to negotiate best pricing on apparel and accessories.
Analyzed sales and inventory data to determine purchasing needs and reorder points.
Researched and identified new suppliers and vendors.
Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
Collaborated with sales team to identify and fulfill customer needs.
Established relationships with vendors to secure competitive pricing and discounts.
Developed and managed budgets for purchasing and projected purchasing needs.
Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
Negotiated contracts with vendors for cost-effective purchasing terms.
Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Cultivated relationships with wholesalers and distributors to increase inventory availability.
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Prepared and analyzed reports to track inventory and purchasing trends.
Evaluated product quality and vendor performance to maintain quality standards.
Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
Managed and maintained purchase orders and invoices.
Studied and monitored market trends to identify potential suppliers.
Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Formulated business recommendations and alternative solutions based on statistical data.
Facilitated strategy development and planned with cross-functional teams.
Used MS Excel to analyze data and PowerPoint to share information with team members.
Enforced use of required processes and tools for partnership management.
Developed annual account objectives and formalized client communications for communication of goals and plans.
Managed senior-level personnel working in marketing and sales capacities.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Regional Sales Lead
Shopkirana E- Trading PVT LTD.
Indore
11.2019 - 07.2020
Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Resolved order issues efficiently and enhanced customer satisfaction ratings.
Networked at events and by phone to expand business profits and revenues.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Assistant General Manager -Sales
Metro Cash And Carry
Mumbai
06.2018 - 08.2019
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Motivated, trained, and disciplined employees to maximize performance.
Resolved problems promptly to elevate customer approval.
Collaborated with other departments to establish productive and timely completion of projects.
Managed budget implementations, employee evaluations, and contract details.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reported issues to higher management with great detail.
Mitigated business risks by working closely with staff members and assessing performance.
Key Account Manager
Reliance Retail Ltd
Mumbai
10.2012 - 06.2018
Sales Director, Operational Efficiencies
Setting high Sales standards
Ensure Basic Channel and stocks hygiene in system to flow accurate Data
Answering queries from customers by phone and email and ensure all queries resolved
Constantly assessing the activity of retail and Cash & Carry competitors
Using local knowledge to identify opportunities and generate repeat business
Identifying sales opportunities
Coming up with innovative ways to market store and bring people in
Holding staff and supervisors accountable for ensuring high standards of presentation within& outside the store
Controlling operational expenses
Driving new business initiatives
Analysing and tracking sales figures
Recognising and rewarding exceptional staff performance
Building, developing & maintaining relationships with key business partners
Recruiting, training and developing high performing Sales Representatives.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Analyzed key competitors to respond to competitive threats.
Supported sales and reporting for large and medium-sized accounts.
Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Conducted economic and demographic research and analysis to produce critical reports.
Created sales forecasts to target daily, monthly and yearly objectives.
Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Analyzed sales to manage life cycle of product, inventory models and selling rates.
Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Positioned global capabilities to expand market share.
Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Territory Sales Officer,
Hindustan Unilever Ltd,
Mumbai
08.2010 - 10.2012
Responsible for Distributer appointment and Geography Set Up
Responsible to recruitment of Salesman and provide sales Training to Salesman
Reporting Territory Data to the Superiors in the Required Format, Ensure Distributers claim compliance within Time Frame
Communicate Trade Load ways of working to the Distributors, Distributer Salesman
Reporting of the Adverse Events and Serious Adverse Event to the Immediate and Applicable
Regulatory authorities
Distribution Expansion with the help of Outlets Covered as per the DPL (Dealers Per Lacks) Norms
Numeric Distribution of General Trades
Responsible for Maximise the Productivity (Sales Business, Increase customer Base,) of Territory as
Trainer to all Salesmen
Responsible for Customer Centricity, Route Restructuring for Market Coverage
Responsible to keep the lively & competitive environment in the Territory and various Channels
Increase Sales Productivity in Wholesale & Retail Channel & Essential Co-Ordination with C&F Agent (Depot.)
Properly Execute Designed Wholesale Loyalty Programme or Campaign in Territory
Achievement Awarded with Best Market Coverage in West Region
Consistently awarded as Star for Brook bond Sehatmand Tea for Coverage.
Territory Sales Executive
Britannia Industries Ltd
05.2009 - 08.2010
Area Sales Manager, On Job Coaching to Distributer Salesman
Communicate Trade Load ways of working to the Distributors, Distributer Salesman
Ensure Distributers claim compliance within Time Frame
Distribution Expansion with the help of Outlets Covered as per the DPL (Dealers per Lacks) Norms
Numeric Distribution of General Trades
Responsible for Maximise the Productivity (Sales Business, Increase customer Base,) of Territory as
Trainer to all Salesmen
Responsible for Customer Centricity, Route Restructuring for Market Coverage
Responsible to keep the lively & competitive environment in the Territory and various Channels
Increase Sales Productivity in Wholesale & Retail Channel & Essential Co-Ordination with C&F Agent
(Depot.).
Education
Master - Master in Marketing Management Studies.
University of Mumbai
Mumbai
08.2007 - 05.2009
B. Tech - Food Science & Technology.
Marathwada Agri. University
07.2002 - 05.2006
Skills
Expert Hands on entire West region for Sourcing and Supply for Grocery and FMCG articles, ExcellentHands-on Open new Store, Expert Hands-on Bulk Sales, City launch and HUB launchesInventory Management
Negotiation
Growth Strategies
Competitive analysis
Partnership development
Revenue Generation
Business planning
Sales and marketing
Certification
CORE COMPETENCIES
Affiliations
1)Awarded with Best CPM -West to Deliver Consistent Margin Growth and Availability Growth For Udaan.com
Awarded as Best Supply Lead for Delivering Highest Growth in West Region for Udaan.com
Awarded with Best Territory Sales Officer for Market Coverage in West Region.