PRAKASH JHA
New Delhi
Summary
Results-driven hospitality professional with hands-on experience in Food & Beverage Service, Guest Relations, Hospitality Operations, Team Leadership, and Business Management. Proven track record of building and managing successful hospitality businesses from the ground up, delivering exceptional guest experiences, and driving revenue growth. Successfully scaled an independent café business to annual sales of 60-70 Lakhs while managing daily operations, inventory, staffing, customer service, and vendor relationships. Strong ability to perform in fast-paced hospitality environments while maintaining international service standards and customer satisfaction. Seeking international opportunities in Hotels, Restaurants, Resorts, Cruise Lines, and Hospitality Organizations
Overview
5
5
years of professional experience
Work History
F&B Service Associate
Amrapali Residency
03.2025 - 04.2026
- Guest Service Excellence: Delivered exceptional food and beverage service while maintaining international hospitality and hygiene standards
- Order & Table Management: Handled F&B orders efficiently and accurately, ensuring prompt service and high table turnover during peak hours
- Customer Relations: Assisted guests with menu recommendations, upsold specials, and accommodated dietary/special requests professionally
- Financial Accuracy: Managed billing, processed cash/card transactions accurately, and handled daily cash-out reports
- Problem Solving: Resolved guest concerns on the floor promptly, ensuring a high level of customer satisfaction and repeat visits
Cafe Manager & Operations Lead (Co-Founder)
Mithila Making (Chai Dalaan)
04.2021 - 11.2024
- Business Growth: Co-founded and scaled an independent café business from the ground up, successfully driving annual sales revenue to
- 60-70 Lakhs
- Footfall Optimization: Increased daily customer footfall from 0 to 200+ customers through localized marketing, community engagement, and service excellence
- Team Leadership: Recruited, trained, and supervised a team of 3-5 staff members, fostering a motivating and high-performance work culture
- Supply Chain & Inventory: Managed stock planning, inventory control, procurement, and established strong vendor relationships to maintain cost control
- Operational Standards: Implemented standard operating procedures (SOPs) for front-of-house operations, food safety, and overall cleanliness
Education
Undergraduate Coursework - Journalism & Mass Communication
PDM University
Bahadurgarh, HaryanaHigher Secondary Certificate -
Bihar State Board
Skills
- Hospitality & Service
- F&B Service
- Guest Relations
- Front-of-House Operations
- Upselling Techniques
- International Service Standards
- Management & Leadership
- Shift Management
- Team Motivation
- Business & Operations
- Staff Training
- Employee Supervision
- Conflict Resolution
- Table turnover
- Team leadership
Accomplishments
- Increased annual sales revenue to
- 70 Lakhs within three years of launching business.
- Successfully increased daily footfall from 0 to 200+ customers through targeted marketing.
- Maintained customer satisfaction and repeat visits, boosting return rate by 30% annually.
- Efficiently managed 5 staff, leading to a 20% productivity improvement in service operations.
Hobbies and Interests
- Specialty Coffee & Cafe Culture
- Exploring International Cuisines
- Cinematic Storytelling
- Cultural Exchange & Languages
- Revenue Generation
- Cost Control
- Inventory & Stock Management
- Vendor Relations
- Cash Handling & POS Systems
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Nepali
Elementary
A2
Timeline
F&B Service Associate
Amrapali Residency
03.2025 - 04.2026
Cafe Manager & Operations Lead (Co-Founder)
Mithila Making (Chai Dalaan)
04.2021 - 11.2024
Undergraduate Coursework - Journalism & Mass Communication
PDM University
Higher Secondary Certificate -
Bihar State Board