Prakash Joshi

Spearheaded team of 30 people and monitoring their workflow, monthly performance, daily/weekly/monthly reports like UPH, Occupancy, Utilization, Net Productive Worth, Quality reports. Conducting internal & external quality audits
Responsible for:
o Identifying ways to achieve goals and sharing feedback on regular basis
o All administrative and technical related issues
o Handling all client escalation, queries, and taking one-on-one sessions with team members to work on their weak areas on monthly basis.
o Attending client’s calls on weekly basis and talking about variance, process related updates, etc.
o Following up on client feedback, if any post client calls and closing within appropriate timeframe.

Awarded 4th time as Best performer 4 times.

• Implemented exercise programs and training strategies to bolster individual and team performance
• Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition
• Cultivated community and media relations through social media and other communication channels to support program
• Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements

• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Created employee schedules to align coverage with forecasted demands.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Established performance goals for employees and provided feedback on methods for reaching those milestones
• Defined clear targets and objectives and communicated to other team members
• Mentored team members to enhance professional development and accountability in workplace
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Created employee schedules to align coverage with forecasted demands
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Made hiring recommendations to increase company's productivity and profitability with quality workers
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Reviewed sales and gross profit report to assess company efficiency
• Developed strategy to increase sales and drive profits
• Increased employee performance and job satisfaction to strengthen retention and engagement
• Monitored security to protect employees, customers and property
• Supervised day-to-day operations to meet performance, quality and service expectations
• Assisted in organizing and overseeing assignments to drive operational excellence
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs
• Identified and communicated customer needs to supply chain capacity and quality teams
• Leveraged data and analytics to make informed decisions and drive business improvements
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
• Controlled resources and assets for department activities to comply with industry standards and government regulations
• Established team priorities, maintained schedules and monitored performance
• Streamlined and monitored quality programs to alleviate overdue compliance activities

• Responded to customer calls and emails to answer questions about products and services.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed and actualized customer service initiatives to decrease wait times.
• Informed customers about special promotions and provided detailed information for various products.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided customer feedback to management and identified areas of improvement for products and services.
• Provided training and support to new associates to help provide high-quality customer service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Managed over 50 customer calls per day.
• Trained new personnel regarding company operations, policies and services.
• Responded to customer calls and emails to answer questions about products and services
• Offered advice and assistance to customers, paying attention to special needs or wants
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Informed customers about special promotions and provided detailed information for various products