Hi, I’m
PRAKASH KAVERI
Str.Techforce Analyst
Hyderabad
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Salesforce.comHyderabad, Telangana
Sr.Techforce Analyst
02.2021 - Current
Job overview
- Worked effectively in fast-paced environments. and Proven ability to learn quickly and adapt to new situations. Which helped me to get new role as SME-Audio visual
- Along with daily work as part of SME AV support, I gained the strong knowladge on AV equipments (QSC, Google meet and Chrestron devices) and performed regular conference room checks,troubleshooting AV related issue, addressing CFM alerts,
- Also includes Supporting webinars /Live streams, global meetings , Techtalks, Townhalls/All hand calls and Hackthons on Google meet and zoom
I was responsible for monitoring and keeping the all meeting room up and running including all India locations. - New Building/Floor GOT,
- Reimage /Update the Google meet hardwares
Assigning / removing or modifying Calendar for Google meet device - Managing Digital Signage Devices includes reimaging, assigning content and changing content
- Apart of the day to day activity took participation in Vending machine implimentation in India
- Part new office GOT for network and AV
- EOL swaps of the user laptop and Meeting room equipment (India Level)
- Hosted Techforce outreach events 3 times
- Part of newhire orintation and queue managing and mentoring new joinees in team
- Worked flexible hours across night, weekend and holiday shifts whenever required
Salesforce.comHyderabad, Telangana
Techforce Analyst
03.2017 - 02.2021
Job overview
- As a Member of Techforce team I was responsible for Supporting employees with on all IT related issue. Which include Handling walkup / troubleshooting various Windows,Mac and Linux related issues,
- Also includes Troubleshooting Nomachine issues on linux desktop, VPN, Network related issues, Printer configuration, Install various softwares and whitelist if required.
- Provisioning windows /linux /mac laptop and preparing the breakfix devices
- Conducting New hire orientation for new joiners and walking them through the laptop setup and login
- knowledge of Gpanel with creating the google groups, modifying groups, creating email alias managing CFM devices etc
- Soft hands for the Infra team for any network issues
- Managed the Queue for India team, Assigning tickets to team
- Assisting users with Printers, SSO, Jabber, Chrome, Gotomeeting, Webex,Zoom and other organization level application
- Managing canon printers and work with vendor for major issues
- Active directory and OKTA tasks such as adding and removing groups and reset passwords
- Have fair knowledge on JAMF, ZTP, reinstall Mac
- Worked on Mobile Device management (MDM- Airwatch) enrolling devices (iPhones and Android), Device wipe, Clear passcodes, Push policy and certificate, troubleshoot MDM related issues.
- Maintain the required KPI such as SLA, TTR and and CSAT
- Worked on multple stream like Techbar (handling walkups), Phone support and Chat support.
LinkedInBangalore, Karnataka
Helpdesk Technician
03.2015 - 03.2017
Job overview
- Member of GTS (Global Technology Solutions) supports Global LinkedIn employee for the IT Related queries through Phone, Email and Chat support
- Global Queue manager: Monitor tickets on master queue , read understand and categories and assign to technicians
- Educate the technician on any new issue, collaborate with US team and other teams whenever required and route the tickets if necessary
- Providing Remote support to global Linkedin users using Bomgar, Webex and Bluejeans Handling windows7,Windows10, Mac and Linux basic issue
- Administer Active Directory tasks; for example, provide end-user's access to certain security groups, password resets and account unlocks, changing display name for users, updating work location, address, phone numbers and manager name in active directory
- Utilize Exchange 2008 server to create and provide access for email alias, mail forwarding, creating distribution list, external email access
- Troubleshoot remote VPN connection issues, enrolling Symantec VIP token credentials, Voice mail password resets
- Working knowledge on Mobile device management such as Mass360 and Airwatch
- Basic knowledge of SSO (OKTA)
- Working With Mobile engineering tool Tangoe to order new mobiles , Upgrades
- Working Knowledge of JIRA and ServiceNow Ticketing Tool
- Hands on experience on Collaboration tools like WebEx, Jabber, Life-size, BlueJeans, VC Capabilities.
- Part of KCS team in creating Knowledge base articles
EES Pvt LtdBangalore, Karnataka
Desktop Support Engineer
10.2009 - 03.2015
Job overview
- One point contact for all IT support , Job responsibility included managing IT, EPABX, UPS, Telephone, Mobiles, Internet, all vendor management.
- Job responsibility included configuring hardware, devices and software to set up work stations for employees on day one and have the machine ready OS, Printers,Required applications, MS Outlook, Antivirus and other Job specific software.
- Troubleshooting day to day issues of client machines, includes network, internet, outlook and hardware problems etc. Assisted users on remote using Logmein, Teamviewer and webex
- Part of new hire orientation included, Issuing new laptop /desktop to new hires and take them through the login process, setting up softwares, guide with IT polices and provide complete training on HRMS and CRM tools
- Also done complete Asset management cycle, including Procurement of IT hardware and software, Upgrade and disposal and Vendor Management.
- Involved in review, evaluation , purchase and configuration of HRMS tool
- Vendor management, Asset Management
- Suggested software and hardware modifications to reduce lag time and improve overall speed by reviewing One achievement would like to mention that reviewed, evaluated and procured the HRMS tool which helped the orgnization to increase productivity for recruiters.
- Adding to it hosted inhouse FTP server faster and secured data transfer for Mechanical Project division
Arch ComputersBangalore, Karnataka
Resident Engineer
09.2003 - 10.2004
Job overview
- Installation of client operating systems win98, win2000 and win xp
- Installation of dot matrix printer, inkjet and laser jet printer and plotters
- Troubleshooting desktops, laptops, and printers
- Trouble shooting telephone problems
- Troubleshooting virus problems
- Troubleshooting network problems
- Was part of team while doing 200 nodes of LAN network
- Crimping of RJ45 cables
- Precautionary maintenance
- Troubleshooting ERP problems ( internal ERP)
- Asset Management
Skills
- G-Suite
- Technical Support
- Computer Hardware Knowledge
- Windows 10
- Mac OS
- Linux
- Network
- VPN
- AV Support
- QSC
Certification
Microsoft Certified professional
Education
Jetking Infotran
D.Hardware&NT
2002
University Overview
GPA: 79
BVVS Polytechnic
Diploma from E&C
2001
University Overview
GPA: 55
S K High School
SSLC
1997
University Overview
GPA: 67
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