Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Prakash K Singh

Prakash K Singh

Summary

  • Experienced Product Owner & Business Analyst with 13+ years in Banking, Life Sciences, and Healthcare domains. Proven expertise in requirement gathering, backlog refinement, stakeholder collaboration, and delivering client-focused solutions. Strong analytical, problem-solving, and communication skills, with a solid background in documentation, process flows, and governance.
  • Experience in prioritising and planning requirements with business stakeholders and SMEs, having a client-facing role as a Product Owner.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Analyst/PO

Barclays / Accenture
09.2023 - Current
  • Streamlined operations & KYC reporting, by providing senior management with MI dashboard to enhance decision-making. This allowed senior management to focus on critical paths such as KYC wherein 30% time of client on-boarding was spent.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Conducted workshops and mind-mapping sessions with SMEs and UX teams to refine use cases, wireframing, and solution designs.
  • Performed detailed data analysis using SQL and Excel to identify exceptions and optimize alert screening, bringing in 30% efficiency.
  • Managed end-to-end product delivery, including sprint planning, user story development, and requirement refinement.
  • Oversaw the entire product deployments from vision, creation, to rollout, and delivery.
  • Owned and prioritized product backlog.

Product Owner/BA

United Health Group / Accenture
03.2022 - 07.2023
  • Owned the product roadmap and met 96% of all the features deadlines by proactively identifying and mitigating any engineering roadblocks.
  • Encouraged more and open communication between stakeholders, engineering, resulting in a 24% percent annual increase in the pace of feature development life cycle.
  • Owned the planning and scheduling of two weeks sprint and clearly articulated the product vision to engineering resulting in hitting 99% of the product goals defined at the beginning of the year in 2023.

Product Owner

Natwest Group (Fraud Prevention COE) / Accenture
01.2022 - 03.2022
  • Worked as a Product owner on fraud profiling tool migration.
  • Experienced on documenting as-is journey, process flow diagrams, requirement elicitation, requirement gathering, worked with architect on tactical and strategic approach of the application, lead the brain storming session, API requirements, backlog refinement, conducting user stories workshops with Business team & other stakeholders, GAP analysis, traceability mapping of business and technical requirements, etc.
  • Experienced in setting Roles & Permissions of an application.
  • Worked with security accessor to cover risk & governance aspect of an application.
  • Experienced in preparing demo presentations and leading it to internal and Business teams.
  • Experience in leading Scrum calls in absence of Scrum master.

Business Analyst

KP (Healthcare) / Accenture
09.2021 - 01.2022
  • Provided business requirements in the form of user stories from users and stakeholders using JAD sessions, brainstorming sessions, focus groups and personal interviews to get a better understanding of the client's business process.
  • Developed a process mapping of current and future business processes.
  • Understand the business requirements, identify gaps in different processes, and implement process improvement initiatives across the business improvement model.
  • I gathered the business requirements, and prepared and reviewed the Long Term Forecast.
  • Planned, facilitated, and reported on quality assurance testing efforts.
  • Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of the stories.

Product Owner/Business Analyst (GPS) - Novartis

Cognizant - (Nov 2011 - Aug 2021)
09.2015 - 08.2021
  • Acted as single point of contact between Business and appropriate IT groups from solution planning to fulfilment.
  • Applying good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques.
  • Support short and long-term operational / strategic business activities through analysis, review, forecasting.
  • Keen on delivering value and innovation through the product line.
  • Maintaining functional specifications.
  • Working closely with Product Owner and other Business Analysts within the program to ensure integrity of the end-to-end solution.
  • Demonstrated use of best practice business and technical analysis principles such as process analysis and definition using structured approaches, etc.
  • Identify and raise risks, issues, assumptions, dependencies, etc. to support solution delivery.

Application Lead

MasterCard
05.2014 - 08.2015
  • Managing senior stakeholder across both IT & business vertical within project. Building & maintaining strong working relationship with the key banks for card issue.
  • Directing, managing and coordinating development team members located across onsite and offshore locations.
  • Worked on Grafana dashboard for monitoring transaction success/failure using master card.
  • Coordination with L2 and development on sql query for generating logs.
  • Conduct monthly Induction Training for all new joiners.

Developer/Support Analyst (Desktop tools releases)

Novartis
02.2012 - 02.2014
  • Planning and organize meetings, demos.
  • Challenge the old norms of development to improve performance in the areas of quality, predictability, flow.
  • Facilitates Project planning such as the Daily Stand-up, Planning, System Demos, and feedback session.
  • SAS & Statistical tools maintenance Lead: Played role of Problem Manager the project and was involved in key activities of gathering information and analysing the impact for remediating the Supplementary customers.
  • Have experience of working on various ticketing tools during initial days like SNOW, IMAN & Remedy on Demand. Played key role in rolling out the upgraded version within strict timelines. It involved engaging with third party vendor based on the requirement of clients and then finalizing the product version. Obtaining the source file. Carrying dry run testing and then documenting the steps for IQ. With help from Wipro team building package and carrying out UAT.
  • Followed by rolling it globally and coordinating with different BU and releasing the package.

Education

MBA - Project Management

01.2023

B.Tech. - CCT

PDA College of Engineering
06-2011

HSC -

G.G.P.S
Bokaro Steel City
01.2006

SSC -

Eklavya School
Patna
01.2004

Skills

  • JIRA
  • Scrum ceremonies
  • Agile
  • Stakeholder collaboration
  • MsPower-point
  • MS-Word
  • MS-Excel
  • HP ALM
  • Rally
  • DB2
  • Product backlog management
  • Windows
  • Adobe
  • Figma
  • Requirements analysis
  • Requirements gathering
  • Software Development Life Cycle (SDLC)
  • Business Requirements
  • User Acceptance Testing
  • Business process improvement
  • Banking
  • SQL querying
  • Life Science
  • Healthcare
  • SharePoint
  • Visio
  • Confluence

Certification

  • Safe Agilist, 6.0, 2024-01-01
  • Certified SaFe Product Owner/Product Manager (POPM)
  • CBAP Certified IIBA, 2023-05-01
  • Agile New Certified, 2022-01-01
  • Certified SCRUM MASTER (CSM), 2021-05-01
  • Introduction to DevOps, Coursera
  • Introduction to Agile Development and Scrum, Coursera
  • Microsoft Azure fundamental
  • Cognizant Foundation Training Program on Automation Testing Tools: QC/Proton Fundamentals
  • Cognizant Certified Business communication development program
  • Cognizant Certified: Client Interfacing Skills
  • Cognizant Certified: IT Service Transition & Service Operation Assessment
  • Cognizant Certified: Deep Dive into RD in Life Sciences Industry
  • Cognizant Certified: Level 0: ITIL (eLearning)

Accomplishments

  • Recognized several times by reporting manager & client for delivering excellence in the project.
  • Awarded with Service Delivery champ of the quarter for excellent work done while working for Novartis.
  • Awarded with Supernova of Novartis for excellent support of SAS & Statistical Tools support work done while working for Novartis.
  • Awarded 'Pat on the Back' appreciation for accuracy in solving issue tickets.
  • Received several client and lead's accolades for making the Production releases.
  • Received appreciation from Management for carrying out dual work of SM and BA.

Timeline

Business Analyst/PO

Barclays / Accenture
09.2023 - Current

Product Owner/BA

United Health Group / Accenture
03.2022 - 07.2023

Product Owner

Natwest Group (Fraud Prevention COE) / Accenture
01.2022 - 03.2022

Business Analyst

KP (Healthcare) / Accenture
09.2021 - 01.2022

Product Owner/Business Analyst (GPS) - Novartis

Cognizant - (Nov 2011 - Aug 2021)
09.2015 - 08.2021

Application Lead

MasterCard
05.2014 - 08.2015

Developer/Support Analyst (Desktop tools releases)

Novartis
02.2012 - 02.2014

MBA - Project Management

B.Tech. - CCT

PDA College of Engineering

HSC -

G.G.P.S

SSC -

Eklavya School

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Prakash K Singh