Prakash Kumar
Technical Support Engineer L2
Bangalore
Summary
Cybersecurity & Technical Support Engineer (L2) with 3+ years of experience in Endpoint Security, EDR, XDR, Antivirus, and Cloud/On-Prem security solutions. Proven expertise in ransomware investigation, malware analysis, log forensics, and Zero Trust (ZTNA) implementation. Strong track record of troubleshooting complex security issues, securing endpoints, and strengthening enterprise security posture. Skilled in customer handling, incident response, and delivering high-quality technical resolutions for large enterprise clients.
Overview
10
10
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Technical Support Engineer L2
Quick Heal Technologies Ltd.
09.2022 - Current
- Provide L2 support for EDR, XDR, EPP/EPS Cloud & On-prem, resolving high-severity endpoint security issues.
- Conduct ransomware and malware investigations, including behavioral analysis and IOC identification.
- Perform advanced log analysis to identify root cause, respond to threats, and escalate incidents when required.
- Implement and troubleshoot Zero Trust Network Access (ZTNA) solutions to improve secure access control.
- Support & configure Seqrite DLP policies to prevent unauthorized data transfer and ensure compliance.
- Analyze network traffic using Wireshark for detecting anomalies, packet loss, and attack indicators.
- Manage and secure Android devices using Seqrite mSuite (MDM), ensuring policy compliance.
- Use MobaXterm for SSH-based remote access, diagnostics, and secure environment testing.
- Collaborate with engineering teams to validate bugs, recommend fixes, and optimize endpoint protection policies.
Tech Support Executive
Simply Vyapar Apps Pvt Ltd
12.2021 - 09.2022
- Delivered technical support for application issues, installations, and troubleshooting.
- Identified and documented bugs, escalating critical issues to development teams.
- Guided customers with step-by-step resolutions, ensuring high customer satisfaction.
Support Executive
Ishan Netsol Pvt Ltd
10.2020 - 08.2021
- Provided L1 support for network connectivity, outages, and performance issues.
- Validated troubleshooting performed by field technicians before escalating to L3 teams.
- Ensured timely resolution of customer complaints, improving service satisfaction.
Sr. Project Engineer
Tele India Networks Pvt Ltd
04.2018 - 11.2019
- Handled configuration, integration, and link-stability checks for telecom equipment.
- Performed migrations and network upgrades to ensure seamless service delivery.
- Clients: RJIL, Bharati, BSNL
Project Engineer
Edge Telecom Pvt Ltd
03.2016 - 03.2018
- Worked on SONET, ASON, DWDM, SDH, PDH, and MPLS technologies.
- Supported installation, configuration, and maintenance of core telecom equipment.
- Clients: RJIL, Bharati, BSNL
Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Gandhi Engineering College, BPUT University
Bhubaneswar01.2016
Senior Secondary (12th) - CBSE
DAV Public School
Jharkhand01.2011
Secondary School (10th) - JAC Board
RMSHS
Jharkhand01.2009
Skills
Endpoint Security: EPP, EPS (Cloud/On-Prem), EDR, XDR, Antivirus, DLP
Certification
CCNA
Timeline
Technical Support Engineer L2
Quick Heal Technologies Ltd.
09.2022 - Current
Tech Support Executive
Simply Vyapar Apps Pvt Ltd
12.2021 - 09.2022
Support Executive
Ishan Netsol Pvt Ltd
10.2020 - 08.2021
Sr. Project Engineer
Tele India Networks Pvt Ltd
04.2018 - 11.2019
Project Engineer
Edge Telecom Pvt Ltd
03.2016 - 03.2018
Senior Secondary (12th) - CBSE
DAV Public School
Secondary School (10th) - JAC Board
RMSHS
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Gandhi Engineering College, BPUT University