PRAKASH P
bengaluru
Summary
Strategic service operations leader with 19 years of experience in managing UPS support operations for mission-critical data center, BFSI, telecom and industrial customers. Proven track record in driving AMC renewals, executing large-scale UPS retrofit and replacement projects, improving MTBF, reducing downtime, and strengthening customer trust through structured RCA governance and preventive maintenance programs.
Overview
1
1
Certification
Work History
Chief Manager – Service Operations
Company Name
- Current
- Lead Karnataka Region service operations for large data center and enterprise UPS installations.
- Successfully executed multiple UPS retrofit & replacement projects in live data centers ensuring zero downtime migration.
- Improved UPS system reliability and uptime through structured capacitor replacement, battery health audits and environmental improvement programs.
- Increased AMC renewal rate and service revenue by strengthening preventive maintenance and customer engagement models.
- Established formal RCA governance for IGBT, inverter, rectifier and capacitor failures.
- Reduced critical breakdown incidents and repeat failures through standardized corrective action frameworks.
- Lead cross-functional teams of regional managers, engineers and partners.
Manager / Assistant Manager – Service Operations
Company Name
- Handled commissioning, AMC execution, customer escalation and major fault recovery.
- Supported Tier-3 & Tier-4 data center UPS operations.
Education
Diploma - Electronics & Communication Engg
Directorate of Technical Education, Chennai
Coimbatore, Tamil Nadu04-2002
Skills
- Regional Service Operations
- Data Center UPS
- AMC Business Growth & Renewals
- SLA & Contract Governance
- UPS Retrofit / Replacement Projects
- RCA & Reliability Engineering
- MTTR / MTBF Improvement
- Field Team Leadership
- Spare & Inventory Optimization
- Escalation & Customer Satisfaction
- Compliance & Audit Support
- OEM & Vendor Management
- UPS Systems
- UPS Components
- Load Bank Testing
- Thermal Scanning
- BMS / EMS
- RCA Tools
Certification
• A+ Certificate in Computer Hardware & Networking at Coimbatore
Accomplishments
- Successfully led large-scale UPS retrofit & replacement programs in active data centers, ensuring business continuity.
- Designed structured preventive health audit models improving MTBF and reducing unexpected failures.
- Implemented dust and moisture control SOPs for UPS installations in open industrial environments.
- Recognized for handling multiple high-value critical recovery projects.
Languages
- English
- Hindi
- (Regional)
Mobility
PAN-India Travel Ready
Professional Headline
Chief Manager – Service Operations | Data Center & Critical Power (UPS Systems)
Timeline
Chief Manager – Service Operations
Company Name
- Current
Manager / Assistant Manager – Service Operations
Company Name
Diploma - Electronics & Communication Engg
Directorate of Technical Education, Chennai