PRAKASH PATIL
Mira Bhayandar
Summary
Results-oriented individual with extensive experience in contributing to organizational success. Focused on leveraging skills to achieve professional growth while enhancing overall performance. Strong ability to adapt and thrive in challenging environments.
Overview
22
22
years of professional experience
Work History
Network Control Group Supervisor
DHL Express
01.2021 - Current
- Streamlined management of BOM GTW Spark, DO & EBN desk for enhanced effectiveness.
- Supervised GTW Quality Control Center and Export ECCS Filling to maintain quality standards.
- Developed AQCC Macro for precise allocation of checkpoint ageing cases.
- Activated contingency measures during service disruptions and communicated updates promptly.
- Optimized Export ECCS Bulk upload utility to increase productivity.
- Executed end-to-end transportation activities to improve logistics flow.
- Engaged with airlines to obtain pivot waivers for unavoidable delays.
Operations performance Analyst
DHL Express India Pvt Ltd
12.2015 - Current
- Ensured IN Transit time commitments for Europe and America lanes were consistently met.
- Identified service issues through root cause analysis and implemented effective solutions.
- Collaborated with Network Planning, Ground Operations, and Gateway teams to enhance service delivery.
- Managed key projects including RDD NC, AR by 9 Del by 12, Piece ID compliance, and BA Outbound.
- Facilitated knowledge sharing on key operational KPIs to empower frontline teams.
- Upgraded multiple transit time lanes from India to Europe for improved efficiency.
- Initiated campaigns rewarding DE Undel (KPI) performance at the courier level.
- Participated in GSOP audits and identified areas for improvement.
Quality Control Centre Analyst
DHL Express India Pvt Ltd
10.2010 - 11.2015
- Ensured proactive shipment monitoring using QSMS for seamless logistics operations.
- Coordinated with facilities to achieve 100% shipment connection rates.
- Activated contingency measures and updated customers during service incidents.
- Conducted regular GEMBA Walk in service centers and GTWs.
Customer Care Executive
DHL Express India Pvt Ltd
06.2005 - 09.2010
- Responsible for door-to-door delivery & Customs clearance for Exhibition shipments from India, for Exhibitions happening all over the world.
- Handled Customs related queries (CRQ Desk)
- Coordinating with Clearance teams across India GTW’s for the customs clearance of the shipments & proactive updates to customer’s.
Administration Executive
CREATIVE BUSINESS ASSOCIATES
06.2003 - 05.2005
- Facilitated telecommunication with customers to address inquiries and resolve issues.
- Prepared letters, reports, and various documents for internal and external communication.
- Coordinated and organized functions and meetings to enhance team collaboration.
Education
B.Sc - Botany & Horticulture
University of Mumbai, Sathaye College
Mumbai, Maharashtra01.2003
Skills
- Data analytics
- Team leadership
- Time management and organization
- Strategic planning
- Customer support
- Process improvement
- Problem solving
Languages
English, Hindi, Marathi
Hobbies and Interests
Music, Cricket, Cooking
Software Proficiency
- Office Suites: Word, Excel & Power Point
- Reporting Tools: Power BI, Tableau
Timeline
Network Control Group Supervisor
DHL Express
01.2021 - Current
Operations performance Analyst
DHL Express India Pvt Ltd
12.2015 - Current
Quality Control Centre Analyst
DHL Express India Pvt Ltd
10.2010 - 11.2015
Customer Care Executive
DHL Express India Pvt Ltd
06.2005 - 09.2010
Administration Executive
CREATIVE BUSINESS ASSOCIATES
06.2003 - 05.2005
B.Sc - Botany & Horticulture
University of Mumbai, Sathaye College
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