Prakash R
Sales Manager
Bengaluru,Karnataka
Summary
A results-driven professional with over 13 years of experience in Credit cards, Personal Loan, Used Car Loan Sales, Real Estate Lead Generation, Digital Marketing, Corporate Activities, Sales Training & Development, specializing in Credit Cards, Loans, and BPO industries. Skilled in delivering effective sales programs, promotional strategies, and management techniques that drive business growth. Proven track record of introducing new markets, expanding accounts, and consistently exceeding sales goals. Strong focus on leading organizations to successful outcomes through innovative solutions and strategic leadership.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Sales Manager
Kotak Mahindra Bank
Bengaluru
05.2025 - Current
- Led a high-performing sales team to consistently exceed quarterly revenue targets through strategic planning.
- Developed and implemented customer-focused sales strategies that enhanced client retention and satisfaction.
- Collaborated with cross-functional teams to streamline processes, resulting in improved operational efficiency.
- Hired, Trained and mentored new sales staff, fostering a culture of continuous improvement and knowledge sharing.
Project Manager Sales and Marketing
Digiforth Solutions Pvt Ltd
Bengaluru
11.2022 - 04.2025
- Develop and execute lead generation strategies to meet sales targets for Banking and Real Estate Sales.
- Develop strategies to increase sales volumes, manage costs and source through different channels.
- Create and distribute marketing materials, including email campaigns, social media posts, blog articles and Corporate activity.
- Utilize data and analytics to optimize marketing campaigns and improve lead quality.
- Collaborate with cross-functional teams, including sales, product, and compliance.
- Manage and maintain accurate records of lead generation activities and results.
- Identify and capitalize on new business opportunities through market research and competitor analysis.
- Develop and maintain relationships with key stakeholders, including customers, partners, and vendors.
- Publish regular dashboards describing the progress & updates on the sales conducted and effectiveness of the sales on a month on month basis Product wise.
Area Sales Manager
SBI Cards and Payment Services Pvt Ltd
Bengaluru
12.2019 - 08.2022
- Handling team to drive co-branded cards through Retail stores like (Croma, Star Bazaar & Big Bazaar). And BPCL and HPCL fuel Outlets.
- Building healthy relationship with partner employees to drive business from stores.
- Responsible for driving sales of credit cards through partnered Retail Stores Led a team of 70+frontline sales force and backend.
- Recruitment training and development of team.
- Relationship with channel partners and cross selling of products.
- Ensuring approval rates and quality of business.
- Doing Promotion activities in corporate
- Drive Productivity, manage costs of acquisition and ensure compliant sourcing processes Build and nurture relationships with the store managers, key employees and the DRI single point of contact for all issues that the store face for their day to day operations.
- Update the stores on all approvals, declines, incentives earned etc.
- Recruit train and motivate Branch Relationship executives and Relationship Managers.
- Responsible for increasing approval rates through right sourcing
- Develop strategies to increase sales volumes, manage costs and source through different channels ability to manage teams, motivate and grow sales executives
- Understand basic labor regulations, administrative responsibilities in managing agencies/sales teams monitor and develop sales teams, ensure sales force effectiveness.
Relationship Manager (SBI CARDS)
Quess Corp Ltd
Bengaluru
11.2017 - 11.2019
- Responsible for driving sales of credit cards through partnered Retail Stores a team of 50+frontline sales force and backend.
- Recruitment training and development of team.
- Relationship with channel partners and cross selling of products.
- Ensuring approval rates and quality of business.
- Doing Promotion activities in corporate.
- Drive Productivity, manage costs of acquisition and ensure compliant sourcing processes.
- Build and nurture relationships with the store managers, key employees and the DRI Single point of contact for all issues that the store face for their day to day operations.
- Update the stores on all approvals, declines, incentives earned etc.
- Recruit train and motivate Branch Relationship executives and Team Leaders.
- Responsible for increasing approval rates through right sourcing.
- Develop strategies to increase sales volumes, manage costs and source through different channels.
- Ability to manage teams, motivate and grow sales executives.
- Understand basic labor regulations, administrative responsibilities in managing agencies/sales teams.
- Monitor and develop sales teams, ensure sales force effectiveness.
Team Leader Sales (Kotak Mahindra Bank- Credit Cards, Personal Loans & Used Car Loans)
Serco Global Services
Bengaluru
07.2015 - 11.2017
- Handling team strength of 100 Tele-callers to drive sales through Tele-calling and maintaining relationships with Clients of Kotak Mahindra Bank Credit Cards (40), Personal Loans (40) & Used car Loans (20).
- Consistently exceeded personal loan sales targets, achieving over 100% of sales Targets.
- Coordinating with location wise sales managers for smooth loan disbursement.
- Handling Escalations, following up the high profile customers and to ensure the target given to the team is achieved on time.
- Drive the sales through dialing on dialer predictive mode and ensure each telesales Officers are active (ON CALLS) for 60% of their login hours to get better output.
- Use Various filters to use the data and get the maximum productivity from the data shared by Clients.
- Work with sales team & drive the sales objectives like accounts productivity, approval rates, applications etc.
- Publish regular dashboards describing the progress & updates on the sales conducted and effectiveness of the sales on a month on month basis channel wise.
- Mentoring and coaching of team members.
- MIS Monitoring to ensure planned vs. actual of the training schedule.
- Frequent call audit on lead generated by telesales.
- Maintains the MIS on Certification %, Throughput %, Attrition % and reports to Manager on need basis.
Sales Trainer (SBI CARDS)
Innov Source Pvt Ltd
Bengaluru
02.2015 - 07.2015
- Conducting Product/Process training on Credit card sales for New Joiners
- Training Client is SBI Cards & Payment Services.
- Conducting Refresher Training on Low & Bottom Performer Sales skills & Product & Pitching.
- Conducting On Field Training for sales executive in stores Like Croma, (Star & Big Bazaar)
- Tracking & Maintains the daily MIS on the application sourced approved & Rejected by the sales executive.
- Ensures all training is happening on time & reported to RSM, ZSM & ZTM on daily basis
- Guiding the sales executives on completing the online course which is allocated on product, process & sales skills on client portal.
- Daily store visit, frequent application/call audit will be done and reported to the respective
- Motivating the sales executives through various activities to meet their monthly Targets
- Training will be given frequently to reduce Return to Sales (RTS), Sales Reject in the time of DIP & Return to Branch (RTB).
- Analyzing and finding the solutions to reduce RTB, RTS & sales rejection.
- Managing team strength of sales 40 executive in absence of Manager & delivering sales target on Daily Bases.
- Working on decline and approval rate region wise.
Senior CSA (Kotak Mahindra Bank-Credit Cards)
Serco Global Services
Bengaluru
06.2013 - 02.2015
- Manage a Team of 20 executive in Bangalore, responsible for taking sales.
- Drive the sales through dialing on dialer predictive mode and ensure each telesales Officers are active (ON CALLS) for 60% of their login hours to get better output.
- Use Various filters to use the data and get the maximum productivity from the data shared by Clients.
- Work with sales team & drive the sales objectives like accounts productivity, approval rates, applications etc.
- Drive special trainings focused on bottom performers across sales teams and channels.
- Drive partnership trainings in channels to improve business delivery.
- Publish regular dashboards describing the progress & updates on the sales conducted and effectiveness of the sales on a month on month basis channel wise.
- Mentoring and coaching of team members
- MIS Monitoring to ensure planned vs. actual of the training schedule.
- Handling customer complaints and providing resolutions.
Education
SSLC -
Karnataka Secondary Education Board
01-2006
2nd PUC - undefined
Karnataka Senior Secondary Education Board
01-2008
Bachelor of Commerce - B Com
MITS
01-2011
MBA -
Bengaluru South University
Bengaluru, India 04.2001 -
Skills
Sales
Team Management
Recruiting
Training & Development
Data Management
Extra-Curricular Activities
Represented school & College Team in Kabaddi, represented for school & collage championship games. Represented school & College Team in Kabaddi, represented for school & collage championship games.
Declaration
I hereby declare that the above mentioned information is true to the best of my knowledge and belief I bear the responsibility for the correctness of the above mentioned particulars.
Notable Highlights
- Dialer Usage Aspect 6.5 to 7.2 Versions.
- Use filters to dial the data points as per requirements.
- Creation of Call Table to upload the data points.
- Creation of Filters to dial the data points city wise, state wise, follow up callbacks.
- Extraction of dialer report to analyze the data points shared by stake holder.
- Uploading the data to dialer.
- Creating filters to churn the data for better result.
- Exceeded targets or key performance indicators.
- Re-organized a system to make it work more efficiently.
- Achieved measurable outcomes that add value to the company.
- Trained, inducted or coached new staff members.
- Received awards or commendations from my supervisor.
- Substantially increased revenue for the company.
- Actively contributed on team projects.
- Contributed to outstanding customer service.
- Identified a problem and resolved it.
Timeline
Sales Manager
Kotak Mahindra Bank
05.2025 - Current
Project Manager Sales and Marketing
Digiforth Solutions Pvt Ltd
11.2022 - 04.2025
Area Sales Manager
SBI Cards and Payment Services Pvt Ltd
12.2019 - 08.2022
Relationship Manager (SBI CARDS)
Quess Corp Ltd
11.2017 - 11.2019
Team Leader Sales (Kotak Mahindra Bank- Credit Cards, Personal Loans & Used Car Loans)
Serco Global Services
07.2015 - 11.2017
Sales Trainer (SBI CARDS)
Innov Source Pvt Ltd
02.2015 - 07.2015
Senior CSA (Kotak Mahindra Bank-Credit Cards)
Serco Global Services
06.2013 - 02.2015
MBA -
Bengaluru South University
04.2001 -
Bachelor of Commerce - B Com
MITS
2nd PUC - undefined
Karnataka Senior Secondary Education Board
SSLC -
Karnataka Secondary Education Board