Prakash Rawat

Managing and overseeing a KYC multi-faceted account of 40+ resources spread across India, and APAC regions, ensuring consistent performance and adherence to compliance
standards.
Built and led high-performing KYC teams by recruiting, training, and mentoring top talent.
Developed and implemented comprehensive process SOPs and controls to mitigate risks and enhance efficiencies.
Established strong relationships and communication channels with stakeholders, including client, executive leadership and internal departments.
Collaborated with partners to create and execute the department's strategic goals and objectives, ensuring alignment with the company's overall mission.

• Leading a KYC project for new clients onboarding which consists of 25 team members and 2 SMEs based across Bangalore and Hong Kong region
• People management and development responsibilities for 22 Analysts & Senior analysts
• Proactively lead, participate and develop a strong partnership through regular communication and engagement with key stakeholders at KPMG and client's end
• Calibrating on client calls, preparing - Quality, Productivity and other MI reports at both, team and project level and effectively utilizing them to drive staff performance.

• Management responsibility of a team of ~15 KYC analysts who were involved in performing KYC periodic reviews for existing clients through extensive research on various tools and reports
• Conducting monthly 1-2-1's with team members to gauge their performance along with periodic discussions on their yearend reviews, goal setting, development plans & career progressions
• Monitoring and managing risks and bottlenecks
• Building and leveraging cross site relationships with counterparts to ensure operational consistency across sites and sharing best practices.

• Responsible for day to day operations for an Inbound calling process of 15-24 analysts who handled queries and inquiries from cardholders pertaining to the reporting of their accounts to Credit Bureaus
• Leading, training and monitoring the performance of team members to ensure efficiency in operations and meeting BST (Business Self Testing) / Compliance and Quality results
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
• Managed escalations from Customers and senior leadership while ensuring highest level of Customer Service and timely resolution while keeping a check on regulatory requirements.

• Worked in Senior analyst role from Sep ' 2009 t0 April' 2011 in Credit Bureau Unit where I was responsible for resolving card members queries over the calls in relation to the information reported on their credit reports
• As a Job content coach, I was responsible to provide floor support and get On job training completed for the new hires
• As an Aux Trainer, I was responsible for end to end process training for all the new hires.