Prakash Selvam
Bengaluru
Summary
Results-driven Program Manager with 8+ years of experience spanning program management, consulting, and data-driven product solutions. Proven expertise in CRM implementation, stakeholder management, and process optimization, with a track record of driving operational efficiency and business continuity. Skilled in data analytics, dashboarding, and automation, leveraging tools such as SQL, Python, Power BI, AppSheet, and Dash to deliver insights and scalable solutions. Recognized for building MVP applications, authoring white papers, and leading client-facing consulting projects across industries including FMCG, logistics, and technology. Adept at working with cross-functional teams, managing enterprise clients, and transforming business requirements into actionable technical solutions.
Overview
9
9
years of professional experience
Work History
Program Manager
Jiva.ag
09.2023 - 09.2025
- Directed end-to-end CRM setup and third-party integrations, improving omni-channel customer engagement and data flow across platforms.
- Served as the primary point of contact between Jiva and Freshworks, overseeing CRM implementation and becoming a subject matter expert. Managed troubleshooting, billing disputes, escalations, and developed SOPs to handle downtimes, ensuring seamless operations.
- Designed and implemented standard operating procedures (SOPs) for product management, streamlining processes and ensuring operational consistency.
- Built and maintained interactive dashboards to analyze KPIs and product performance, enabling data-driven decision-making for leadership.
- Developed MVP applications using Google AppSheet, Python Dash, and Plotly, accelerating internal tool adoption and reducing manual workflows.
- Collaborated with cross-functional teams and managed stakeholder expectations to ensure timely delivery of high-impact projects.
Consulting Analyst
Locus.sh
03.2020 - 02.2023
- My team and I have authored white papers on topics such as establishing relationships between captive and outsourced vehicles and utilizing the center of gravity method to recommend store locations
- Provided solutions in the form of knowledge decks and presentations for network optimization and Fleet mix problems for the following clientele:- Mondelez India, Sampoorna Indonesia, and VGuard India
- Accomplished in using SQL to analyze data and deliver insights
- Built interactive dashboards using Power BI to measure and track KPIs for clients
- Conducted and managed data analysis, routine reporting, and special risk area reporting projects
- Worked with project managers to understand and implement feature requests
- Accomplished at Data analysis, Statistical analysis, report generation, listings and graphs
- Skilled in using Python to run data science algorithms and build maps from OSM, as well as utilizing APIs to retrieve data and automate processes
- Proficient in working with APIs, data science Clustering algorithms, and geographical information systems to achieve desired outcomes for clients
- As a POC and solution architect, I have led consulting projects for organizations like Akshaya Patra, Al-Ghurair, Safe-Arrival, and Aramex
- Automated Fleet mix processes to run multiple simulations simultaneously and extract data in the client's preferred format.
Solutioning engineer
Locus
04.2019 - 03.2020
- Spearheaded Leap Start Accounts, assisting startups with dispatch and logistics solutions.
- Guided Sales team accounts through development of efficient integration solutions and API troubleshooting.
- Constructed client-specific solution architectures to align with product fit requirements.
- Oversaw production lifecycle for enterprise clients from conceptualization through to full-scale rollout.
Advance Analyst
Ernst & Young LLP
01.2017 - 04.2019
- Developed a program using VBA to automate retrieving, compiling, securing and emailing of information using STL methodologies
- This helped the STBT team to save about $150,000 per year
- Analyzed existing processes and identified process gaps, areas for improvement, and appropriate controls for each process
- Implemented improvements using technologies like VBA and python
- Developed BOTS with Automation Anywhere to improve efficiency
- Created reports relevant to Operations functions, and used automation technologies to automate the process
- Led groups and process improvement initiatives with technologies like VBA, Python, Automation Anywhere
- Received the Exceptional Client Service Award, for my contribution towards automation and quality assurance
- Awarded Turbo Leader for automation ideas contributed during FY18
- Have been recognized for my contribution, with two spot awards.
Client Technical Support Associate
Dell International Services Pvt. Ltd
05.2016 - 12.2016
- Certified Dell Resolution Expert
- Troubleshoot an array of technical issues, for a range of devices
- Identified key issues with Windows 10 implementation on new Dell Devices
- Resolved issues with peripheral devices
Education
Bachelor of Science - Computer Science, Mathematics, Electronics
St. Joseph College of Arts And Science
Bangalore06.2015
Skills
- Analytical skills and attention to detail
- Problem solving
- Project management
- Solution implementation
- Business intelligence analysis
- Effective communication and organization
- Process optimization
- Data analysis
- Client satisfaction and request fulfillment
- Programming languages: SQL, Python, VBA, HTML, Automation Anywhere, Power BI
Languages
Timeline
Program Manager
Jiva.ag
09.2023 - 09.2025
Consulting Analyst
Locus.sh
03.2020 - 02.2023
Solutioning engineer
Locus
04.2019 - 03.2020
Advance Analyst
Ernst & Young LLP
01.2017 - 04.2019
Client Technical Support Associate
Dell International Services Pvt. Ltd
05.2016 - 12.2016
Bachelor of Science - Computer Science, Mathematics, Electronics
St. Joseph College of Arts And Science