Summary
Skills
Work History
Education
Interests
Personal Information
Overview
Hi, I’m

Prakash Singh

Deputy General Manager- Operations
Delhi
Prakash Singh

Summary

Dedicated and Result-Oriented Deputy General Manager- Operations with Extensive Experience in Leading and Managing Operations for Large-Scale Organizations

Skills

Leadership: Ability to lead and manage teams effectively, including setting performance goals and driving accountability

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Work History

PVR. Ltd
Gurugram

DGM- Operations
12.2017 - Current

Job overview

    • Managing more than 55 Cinemas with Regional Director.
    • Cost Management: Ensuring cost-effective operations by controlling expenses related to staff, inventory, maintenance, and other operational costs.
    • Team Management: Managing and developing team of managers, supervisors, and front-line staff to ensure efficient operations and high-quality customer service.
    • Process Improvement: Continuously analyzing and improving operational processes to enhance efficiency, customer experience, and employee satisfactions..
    • Reporting and Analysis: Preparing regular reports and analysis related to operations, revenue, expenses, and customer feedback to drive decision-making and process improvements.
    • Reviewing Ticket Price card.
    • Coordination for pre-opening of cinemas.
    • Feasibility of New cinema & renovation.
    • Represent operations in various meetings.
    • Closely work with all departments for smooth cinema operations.
    • Budget exercise – Closely work with RGM & RD to perform budget exercise.
    • Cost savings through various initiatives.
    • Conduct Cinema Surprise audit.
    • Acted as team leader in group projects, delegating tasks and providing feedback.

PVR. Ltd
Delhi

Cinema General Manager
01.2015 - 12.2017

Job overview

  • Business Growth: Developing and implementing strategies to drive revenue growth, maximize profits, and increase market share.
  • Operational Excellence: Ensuring efficient and effective management of cinema operations, including maintenance, safety and security, procurement, and staffing.
  • Customer Experience: Delivering exceptional customer service, managing customer feedback and complaints, and ensuring that customer satisfaction is maintained.
  • Team Management: Recruiting, training, and managing team of employees, setting performance targets, and providing ongoing coaching and feedback.
  • Financial Management: Developing and managing budgets, forecasting financial results, and ensuring that financial targets are met.
  • Marketing and Promotion: Developing and implementing marketing and promotional strategies to drive attendance and revenue.
  • Stakeholder Management: Building and maintaining relationships with key stakeholders such as suppliers, vendors, and local authorities.
  • Compliance and Regulatory: Ensuring compliance with all legal, regulatory, and ethical requirements, including health and safety, labor laws, and environmental regulations.
  • Handled more than 0.4 Millions patron annually
  • Handled difficult customers and clients to assist team and maintain excellent customer service
  • Interacted well with customers to build connections and nurture relationships.

Cinepolis India Pvt. Ltd
Surat

Deputy Unit Head -Ops
03.2012 - 01.2015

Job overview

    • Revenue generation: Meeting or exceeding budgeted revenue goals of cinema by driving footfall and increasing occupancy rates.
    • Operational excellence: Ensuring smooth functioning of day-to-day operations, including maintenance of cinema, managing inventory, and ensuring that customer service levels are maintained.
    • Cost management: Maintaining profitability by optimizing operational costs, including inventory control, wastage reduction, and energy efficiency.
    • People management: Recruiting, training, and managing staff to ensure that customer service levels are maintained..
    • Sales and marketing: Planning and executing marketing campaigns, promotions, and events to drive ticket sales and revenue growth.
    • Safety & Security: Ensuring that cinema complies with all safety & security regulations and standards, and maintaining safe and secure environment for customers and staff.
    • Customer Satisfaction : Responsible for customer satisfaction measured through online survey.

SRS Cinemas, SRS Limited
Ludhiana

Duty Manager
10.2011 - 03.2012

Job overview

    • Ensuring efficient operation of cinema facilities, equipment, and processes
    • Providing excellent customer service and ensuring customer satisfaction
    • Managing and leading team of employees, including training, coaching, and performance management
    • Planning and organizing staff schedules and shifts to ensure coverage and optimal productivity
    • Ensuring compliance with health and safety regulations, policies, and procedures
    • Managing inventory and supplies, including ordering, receiving, and tracking
    • Overseeing financial aspects of cinema, including cash management, reconciliation, and reporting
    • Resolving customer complaints and issues in timely and effective manner
    • Collaborating with other departments and managers to ensure smooth and efficient operation of multiplex.
    • Trained employees in essential job functions

Fun Multiplex, Essel Group, Fun Multiplex Private Limited
Amritsar

Executive
10.2008 - 10.2011

Job overview

  • Coaching and Mentoring: Providing guidance and support to team members to help them develop and grow their skills and abilities
  • Won SPH champion awards
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access
  • Conducted regular meetings with team to discuss issues, concerns and updates

Education

NMIMS UNIVERSITY
Delhi

MBA from Operations Management
07.2022 - Current

Delhi University
SOL

Bachelor of Arts
07.2007 - 2011.08

RSBV
East Delhi

Completed the 12th from C.B.S.E in
04.1995 - 2007.04

Interests

Cricket

Movies

Personal Information

Father Name - Late Shri Pratap Singh

Marital Status -Married

Residential Address - Flat No 401 Plot No- 166 Khushi Ram Park Uttam Nagar Delhi 110059

Overview

15
years of professional experience
4
year of post-secondary education

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Prakash SinghDeputy General Manager- Operations