Cricket
Hi, I’m
Prakash Singh
Deputy General Manager- Operations
Delhi
Summary
Dedicated and Result-Oriented Deputy General Manager- Operations with Extensive Experience in Leading and Managing Operations for Large-Scale Organizations
Skills
Leadership: Ability to lead and manage teams effectively, including setting performance goals and driving accountability
Operations Management: Strong experience in managing operational processes and systems, including quality management, supply chain management, inventory control, and cost optimization
Problem-Solving Skills: Ability to identify problems, evaluate alternatives, and implement effective solutions to improve operational performance
Communication Skills: Excellent communication and interpersonal skills to work effectively with internal and external stakeholders, including customers, suppliers, partners, and colleagues
Financial Management: Strong understanding of financial principles, including budgeting, forecasting, financial analysis, and performance reporting
Work History
PVR. LtdGurugram
DGM- Operations
12.2017 - Current
Job overview
- Managing more than 55 Cinemas with Regional Director.
- Cost Management: Ensuring cost-effective operations by controlling expenses related to staff, inventory, maintenance, and other operational costs.
- Team Management: Managing and developing team of managers, supervisors, and front-line staff to ensure efficient operations and high-quality customer service.
- Process Improvement: Continuously analyzing and improving operational processes to enhance efficiency, customer experience, and employee satisfactions..
- Reporting and Analysis: Preparing regular reports and analysis related to operations, revenue, expenses, and customer feedback to drive decision-making and process improvements.
- Reviewing Ticket Price card.
- Coordination for pre-opening of cinemas.
- Feasibility of New cinema & renovation.
- Represent operations in various meetings.
- Closely work with all departments for smooth cinema operations.
- Budget exercise – Closely work with RGM & RD to perform budget exercise.
- Cost savings through various initiatives.
- Conduct Cinema Surprise audit.
- Acted as team leader in group projects, delegating tasks and providing feedback.
PVR. LtdDelhi
Cinema General Manager
01.2015 - 12.2017
Job overview
- Business Growth: Developing and implementing strategies to drive revenue growth, maximize profits, and increase market share.
- Operational Excellence: Ensuring efficient and effective management of cinema operations, including maintenance, safety and security, procurement, and staffing.
- Customer Experience: Delivering exceptional customer service, managing customer feedback and complaints, and ensuring that customer satisfaction is maintained.
- Team Management: Recruiting, training, and managing team of employees, setting performance targets, and providing ongoing coaching and feedback.
- Financial Management: Developing and managing budgets, forecasting financial results, and ensuring that financial targets are met.
- Marketing and Promotion: Developing and implementing marketing and promotional strategies to drive attendance and revenue.
- Stakeholder Management: Building and maintaining relationships with key stakeholders such as suppliers, vendors, and local authorities.
- Compliance and Regulatory: Ensuring compliance with all legal, regulatory, and ethical requirements, including health and safety, labor laws, and environmental regulations.
- Handled more than 0.4 Millions patron annually
- Handled difficult customers and clients to assist team and maintain excellent customer service
- Interacted well with customers to build connections and nurture relationships.
Cinepolis India Pvt. LtdSurat
Deputy Unit Head -Ops
03.2012 - 01.2015
Job overview
- Revenue generation: Meeting or exceeding budgeted revenue goals of cinema by driving footfall and increasing occupancy rates.
- Operational excellence: Ensuring smooth functioning of day-to-day operations, including maintenance of cinema, managing inventory, and ensuring that customer service levels are maintained.
- Cost management: Maintaining profitability by optimizing operational costs, including inventory control, wastage reduction, and energy efficiency.
- People management: Recruiting, training, and managing staff to ensure that customer service levels are maintained..
- Sales and marketing: Planning and executing marketing campaigns, promotions, and events to drive ticket sales and revenue growth.
- Safety & Security: Ensuring that cinema complies with all safety & security regulations and standards, and maintaining safe and secure environment for customers and staff.
- Customer Satisfaction : Responsible for customer satisfaction measured through online survey.
SRS Cinemas, SRS LimitedLudhiana
Duty Manager
10.2011 - 03.2012
Job overview
- Ensuring efficient operation of cinema facilities, equipment, and processes
- Providing excellent customer service and ensuring customer satisfaction
- Managing and leading team of employees, including training, coaching, and performance management
- Planning and organizing staff schedules and shifts to ensure coverage and optimal productivity
- Ensuring compliance with health and safety regulations, policies, and procedures
- Managing inventory and supplies, including ordering, receiving, and tracking
- Overseeing financial aspects of cinema, including cash management, reconciliation, and reporting
- Resolving customer complaints and issues in timely and effective manner
- Collaborating with other departments and managers to ensure smooth and efficient operation of multiplex.
- Trained employees in essential job functions
Fun Multiplex, Essel Group, Fun Multiplex Private LimitedAmritsar
Executive
10.2008 - 10.2011
Job overview
- Coaching and Mentoring: Providing guidance and support to team members to help them develop and grow their skills and abilities
- Won SPH champion awards
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access
- Conducted regular meetings with team to discuss issues, concerns and updates
Education
NMIMS UNIVERSITYDelhi
MBA from Operations Management
07.2022 - Current
Delhi UniversitySOL
Bachelor of Arts
07.2007 - 08.2011
RSBV East Delhi
Completed the 12th from C.B.S.E in
04.1995 - 04.2007
Interests
Movies
Personal Information
Father Name - Late Shri Pratap Singh
Marital Status -Married
Residential Address - Flat No 401 Plot No- 166 Khushi Ram Park Uttam Nagar Delhi 110059
Overview
15
years of professional experience
4
year of post-secondary education