PRAKASH S. K
Bangalore
Summary
Dynamic Executive Support Associate with a proven track record at Accenture Private Limited, excelling in project management and customer service. Recognized for strong leadership and effective communication skills, I consistently enhance team performance and streamline operations, ensuring timely completion of tasks while maintaining confidentiality and fostering a collaborative environment.
Overview
17
17
years of professional experience
Work History
Executive Support Associate
Accenture Private Limited
Bengaluru
06.2024 - Current
- I am working as a Virtual Assistant and Personal Assistant for Directors.
- Coordinated executive schedules and managed meeting logistics efficiently.
- Facilitated communication between departments and external stakeholders.
- Organized travel arrangements and prepared itineraries for executives.
- Maintained confidential files and documents for executive review.
- Assisted in project management tasks to ensure timely completion.
- Supported team members with administrative tasks as needed.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed all aspects of catering needs for special events hosted by the organization.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Managed and tracked expenses to meet company budget requirements.
- Assisted with the recruitment process with newcomers.
- Analyzing team performance metrics and providing necessary support.
PROJECT COORDINATOR (SENIOR EXECUTIVE ASSISTANT)
Brickwork India Pvt Ltd
Bangalore
10.2016 - 06.2024
- Supporting top level executives and Director level professionals from fortune 500 companies mainly in US and Europe
- Assist clients on their day to day business tasks, such as scheduling appointments, organizing Advanced Calendar Management
- Meeting Arrangements - Meeting Rooms, Catering other Logistics and Facilities
- Travel Booking and Expense Reporting
- Preparing and submitting expense reports on monthly basis on behalf of Leaders
- Working on Excel and Power point presentations
- Purchase order management
- Transcription Image to Text / Audio to Text
- Online Research
- Large Meeting/Event Management
- Survey Management - Facilitates Management
- Managing and Publishing Surveys and collecting Feedbacks
- Effective communication with global clients through email, phone and chat
- Working on SAP platform to accomplish client's specific task
- Share point document library management
- Training the new hires on the process
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
PRACTITIONER
Concentrix Daksh
01.2015 - 10.2016
- Resolved customer queries related to credit card services through efficient email support.
- Fetched and analyzed emails from the manage queue for timely issue resolution.
- Checked customer history to provide accurate responses and service requests.
- Initialized service requests for credit card accounts requiring assistance.
- Sent confirmation emails to customers, detailing turnaround times for resolutions.
- Conducted proactive outreach to customers about offers and account information.
- Assisted follow-up team in monitoring service request statuses within the queue.
- Trained new hires on processes and conducted assessments for team development.
ASSOCIATE
Xchanging Technologies Services Ltd
08.2013 - 01.2015
- Making reimbursement for the C&W Employee, expenses which is occurred on company business according to the company's business travel policy available
- Checking Employee details
- Auditing the expenses which is available in the system and scanned receipt copies submitted by the employee for disbursement of their expenses
- If the necessary documents are missing and/or violation of company's policy while traveling, then we are approaching C&W employee by Email/Call for clarification and if needs recovering the documents or excuses from their supervisors' Approval
- Keeping the documents recorded and saved
- People Management
- Training to Fresher's and conducting assessments on process
- Escalate any Issue & resolved.
BROKER
Xchanging Technologies Services Ltd
05.2012 - 08.2013
- Handling General insurance policies of London insurance market (LLOYDS)
- Handling claim department, dealing 3 stages of claim procedure
- Procedure 1 - First advice - Initializing policy claim if the loss occurs which is received from insured
- Procedure 2 - Interim advice - Passing the Loss details and documents to the underwriter, Investigation and auditing process will take on according to the underwriter guidelines
- Procedure 3 - Settlement - after receiving investigation report from the loss occurred place, underwriter decides to give the percentage of claim amount for the loss occurred
- Handling client queries from onsite (UK) regarding the policy details
- Handling Customer queries from different origins of the world
- People Management
- Meet in floor TAT
- Meet in daily service level and Answering level.
TCR
ANDROMEDA BPO
10.2009 - 12.2011
- Handling customer of Insurance product of KOTAK LIFE INSURANCE (BANGALORE)
- Overcome the difficulties of the queries raised by customer
- Motivating existing customers to use new & upcoming Insurance policies
- Achieving all types of targets
- Handling the EMI help desk
- Handling the higher escalation calls
- Meet in daily service level and Answering level
- Break Management
- People Management.
Education
B.E - E&Ce
Vishweshwaraiah University
01.2008
P.U.C -
State P. U Board
01.2002
S.S.LC -
State S.S.L.C Board
01.2000
Skills
- High-energy
- Self-driven
- Articulate
- Friendly personality
- Can-do attitude
- Strong team player
- Ability to generate team spirit
- Good leadership qualities
- Customer Management
- Team Leadership
- Customer Service
- Performance Monitoring
Personal Information
- Date of Birth: 04/05/85
- Nationality: Indian
- Marital Status: Married
Father's Name
Kumar S.S
Timeline
Executive Support Associate
Accenture Private Limited
06.2024 - Current
PROJECT COORDINATOR (SENIOR EXECUTIVE ASSISTANT)
Brickwork India Pvt Ltd
10.2016 - 06.2024
PRACTITIONER
Concentrix Daksh
01.2015 - 10.2016
ASSOCIATE
Xchanging Technologies Services Ltd
08.2013 - 01.2015
BROKER
Xchanging Technologies Services Ltd
05.2012 - 08.2013
TCR
ANDROMEDA BPO
10.2009 - 12.2011
B.E - E&Ce
Vishweshwaraiah University
P.U.C -
State P. U Board
S.S.LC -
State S.S.L.C Board