Talented software development professional with experience in Type applications. Consistent in delivering clean, error-free, reliable code to meet current or expected needs. Well-versed in software trends and confident in multiple languages, frameworks, and programming tools. Expert Job Title bringing Number years of expertise in Industry. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
Hi, I’m
Prakash Sundaresan
Bangalore
Summary
Overview
5
years of professional experience
1
Certification
Work History
Groupon Shared ServicesBangalore
CSR
04.2023 - Current
Job overview
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Followed up with customers to ensure their satisfaction.
- Researched required information using available resources.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
Concentrix India Daksh Private LimitedBangalore
Quality Analyst
02.2023
Job overview
- Simulated system operation virtually to complete assessments and tests
- Performed project monitoring and air sampling for lead, mould, and asbestos.
Wipro LimitedBangalore
Associate Analyst
07.2018 - 06.2021
Job overview
- Wrote and implemented efficient Type code, guaranteeing business needs were met
- Developed quality assurance procedures to minimize coding errors
- Ensured smooth communication between the development team and the client, focusing on a correct transition of the requirements and specifications
- Conducted testing every 2 weeks, creating documentation and actively reported bugs affecting software performance
- Developed a marketing lead MySQL database, collecting, categorizing and filtering leads from various stakeholders
- Handled programming tasks and maintained 7 internal websites with a high success rate in product under deployment
- Using the Python programming language to create scalable code
- Working in concert with front-end programmers.
- Troubleshot, debugged, and fixed issues related to existing Python codebase.
- Utilized Pandas library for data analysis, manipulation, and visualization purposes.
Education
Edyoda InstituteBangalore
EdYoda: Data Science Program from Data Science
01.2023
University Overview
C. Abdul Hakeem College Of Engineering And TechVellore
B.E - ECE from Electronics And Communications Engineering
07.2017
University Overview
GPA: 6.6
Don Bosco Hr Sec SchoolTirupattur
Don Bosco Matric Hr Sec School
06.2013
University Overview
Percentage: 78%
Brindavan Matric SchoolNattrampalli
Brindavan Matric School
04.2011
University Overview
Percentage: 89%
Skills
- Python
- MySQL
- Data Structure and Algorithm
- Project management
- Power BI
- SQL
- Pandas
- Numpy
- Problem Solving
- Report Generation
Awards
Awards
Got appreciation for publishing the Black Friday sale on correct time during the peak time in market. Gold coin Award for Leadership. Developed Food ordering app for the restaurants as a final project for my Edyoda institution. Got certification for the Python in Edyoda.
Extracurricular Activities
Extracurricular Activities
Travelling and Moto Vlogging Video Editing
Projects
Projects
Food Ordering Application, 07/2022 - 04/2023, 1, Food ordering appliocations is a python projects. We have developed Food Ordering System using Python and MySQL. The main modules available in this project are Order module which manages the functionality of Orders, Delivery is normally used for managing Delivery, Payment contain all the functionality related to Payment, Customer manages the Customer functionality, Category has all the features of Categoty and sales module namages the functionality of Sales.
Certification
- Data Science Certification
Timeline
CSR
Groupon Shared Services
04.2023 - Current
Associate Analyst
Wipro Limited
07.2018 - 06.2021
Quality Analyst
Concentrix India Daksh Private Limited
02.2023
Edyoda Institute
EdYoda: Data Science Program from Data Science
C. Abdul Hakeem College Of Engineering And Tech
B.E - ECE from Electronics And Communications Engineering
Don Bosco Hr Sec School
Don Bosco Matric Hr Sec School
Brindavan Matric School
Brindavan Matric School
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