Prakash Tiwari

1. Operational Duties

• Supervise daily restaurant operations (kitchen, service, cleanliness, and safety).
• Ensure food quality meets KFC's brand standards.
• Maintain equipment and arrange timely repairs.

2. Customer Service

• Guarantee excellent guest experience through fast, friendly, and accurate service.
• Handle customer complaints and resolve issues professionally.
• Create a welcoming environment that encourages repeat business.

3. Team Management

• Recruit, train, and develop staff members.
• Prepare work schedules and manage shifts.
• Motivate employees to achieve performance goals and maintain high morale.

4. Financial Responsibilities

• Monitor sales targets and profitability.
• Control costs by managing inventory and reducing wastage.
• Prepare reports on sales, expenses, and performance.

5. Inventory & Supply Chain

• Order supplies and manage stock levels.
• Track usage to minimize waste and ensure smooth operations.

6. Compliance & Standards

• Follow health, safety, and hygiene regulations.
• Ensure compliance with company policies and local laws.
• Uphold KFC's brand image in food, service, and presentation.

7. Strategic Growth

• Implement marketing and promotional strategies to boost sales.
• Analyze local market trends and adapt accordingly.
• Work with higher management to achieve long-term goals.

8. Inventory & Stock Control

• Managing raw materilas stock(chicken,oil,spices,packaging items etc.
• Placing orders with vendors.
• Preventing wastage and maintain cost control.
  

🎯 Key Responsibilities

1. Guest Relations

• Welcome and greet guests warmly upon arrival.
• Handle reservations, seating arrangements, and special requests.
• Address customer complaints and feedback professionally.
• Build rapport with regular customers to encourage loyalty.

2. Operational Management

• Supervise front desk staff (hosts/hostesses, receptionists).
• Coordinate with kitchen and service teams to ensure smooth guest flow.
• Maintain cleanliness and ambiance of the reception and waiting areas.
• Ensure compliance with restaurant policies and service standards.

3. Administrative Duties

• Manage reservation systems and maintain accurate records.
• Prepare daily reports on guest flow, reservations, and feedback.
• Handle billing, payments, and assist with cash reconciliation.
• Monitor supplies for the front office (stationery, menus, reservation books).

4. Team Leadership

• Train and mentor front office staff in customer service and communication.
• Schedule shifts and assign duties to ensure adequate coverage.
• Motivate staff to deliver consistent, high-quality service.

5. Sales & Marketing Support

• Promote special offers, events, and loyalty programs to guests.
• Assist in upselling premium menu items or services.
• Collaborate with management to improve guest experience and increase revenue.

• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.
• Completed Industrial Exposure Training Programme in the Front Office / F&B Service / Kitchen Department.

✅ Operational Management

• Supervised daily store operations during assigned shifts, ensuring smooth workflow and timely service.
• Monitored food preparation and delivery processes to maintain Domino's quality and speed standards.
• Ensured compliance with health, safety, and hygiene regulations.

👥 Team Leadership

• Directed and motivated team members to achieve performance goals.
• Trained new employees on customer service, food handling, and company procedures.
• Managed shift schedules, delegated tasks, and resolved staff issues.

🎯 Customer Service

• Delivered excellent customer experiences by handling orders, complaints, and special requests professionally.
• Maintained a welcoming environment that encouraged repeat business.

💰 Financial & Inventory Control

• Oversaw cash handling, reconciled daily sales, and ensured accurate financial reporting.
• Managed inventory levels, reduced wastage, and coordinated supply orders.

📈 Performance & Growth

• Implemented upselling strategies and promotions to increase sales.
• Analyzed shift performance metrics to improve efficiency and customer satisfaction.

• Leadership: Motivate and train staff to deliver excellent customer service. Quality Control: Maintain consistency in taste, presentation, and service.
  Compliance: Ensure adherence to health, safety, and company policies.
  Sales Growth: Implement promotions, upselling, and local marketing strategies.
  Customer Relations: Build rapport with regular customers and encourage loyalty.
  Reporting: Provide daily/weekly updates to higher management on performance and challenges.