Summary
Overview
Work History
Education
Skills
Projects
Personal Information
Software
Timeline
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Prakash Vaghasiya

Prakash Vaghasiya

Customer Support Representative
Surat

Summary

Successful Executive with years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

6
6
years of professional experience
1
1
Language

Work History

Customer Service Representative

Autozone Private Limited(Hyundai)
08.2022 - 11.2023
  • Conducted follow-up communication with customers to ensure their satisfaction and gather feedback.
  • Addressed customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction.
  • Collaborated with the technical team to address and resolve complex automotive service-related problems.
  • Conducted customer surveys to gather feedback and identify areas for improvement.

Customer Service Representative

Torque Automotive Pvt.Ltd (Skoda)
07.2020 - 06.2022
  • Engaged with customers in a professional and friendly manner, providing information about automotive services, pricing, and policies.
  • Addressed customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction.
  • Resolved customer issues and conflicts, demonstrating strong problem-solving skills and the ability to make decisions under pressure.
  • Handled administrative tasks, including appointment scheduling, invoice processing, and maintaining customer records.

Customer Service Representative

Uma Motors Private Limited
01.2020 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Tracked customer service cases and updated service software with customer information.
  • Maintained up-to-date knowledge of product and service changes.

Control Centre Executive

ARS T&TT
06.2017 - 12.2019
  • Answered customer calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.

Education

B.E. - Automobile Engineering

A.D.I.T.
05.2017

Higher Secondary Certificate - Maths, Physics,Chemistry

Vatsalya International School
03.2013

Secondary School Certificate - Science, Maths, Social Science

Vatsalya International School
03.2011

Skills

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Projects

Design engineering project: Intelligent Braking System Final year project: Analysis and prevention of connecting rod in milk homogenizer (Industry defined project)

Personal Information

  • Date of Birth: 06/03/1996
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Software

MS Excel

AutoCAD Model Designing in 2D and 3D

SolidWorks

Timeline

Customer Service Representative

Autozone Private Limited(Hyundai)
08.2022 - 11.2023

Customer Service Representative

Torque Automotive Pvt.Ltd (Skoda)
07.2020 - 06.2022

Customer Service Representative

Uma Motors Private Limited
01.2020 - 06.2020

Control Centre Executive

ARS T&TT
06.2017 - 12.2019

B.E. - Automobile Engineering

A.D.I.T.

Higher Secondary Certificate - Maths, Physics,Chemistry

Vatsalya International School

Secondary School Certificate - Science, Maths, Social Science

Vatsalya International School

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Prakash VaghasiyaCustomer Support Representative