SABRE , AMADEUS, APOLLO, GALILEO, GMAIL, OUTLOOK,FRESHDESK, ETRACK, CITRUS payment gateway,
Prakashan Prabhakar Ashokan
Senior Travel Consultant
Mumbai,Maharashtra
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Eager travel consultant with passion to sell and focused on leisure travel. Strong research background and love of all things travel. Extensive career in travel and hospitality working with clients pursuing vacation of lifetime. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
1
1
Language
7
7
years of post-secondary education
8
8
years of professional experience
Work History
Senior Travel Consultant
Etraveli group
Mumbai, Maharashtra
07.2019 - 04.2021
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Communicated with clients to confirm itineraries, including methods of transportation, cultural standards, currency exchange and travel regulations.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Handled sensitive personal data with discretion, including credit cards, date of birth and home addresses.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
Supervisor
Jet Airways
Mumbai, Maharashtra
02.2016 - 05.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Developed and actualized customer service initiatives to decrease wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Achieved profitability goals by developing and implementing all commercial activities.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Provided information on company offerings to promote products and services to customers.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Promoted assigned company program, including warranty sales, loyalty rewards and more.
Customer Service Associate
WNS PVT LTD
Mumbai, Maharashtra
01.2015 - 01.2016
- Developed and actualized customer service initiatives to decrease wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Implemented procedures for processing tickets for all types of sales, including day to day processing, marketing initiatives, financial reporting needs and event promoter settlements.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Discussed security issues and protocols with individuals traveling to highly insecure areas such as International destination.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Executive Customer Representative
IBM Daksh
Mumbai, Maharashtra
10.2011 - 04.2014
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Organized customer information and account data for business planning and customer service purposes.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Reviewed and applied changes to customer account profiles in CITRUS, MIGS, EDVIN
Education
Bachelor of Arts - Sociology
Elphinston College (Mumbai University)
Mumbai, India 06.2007 - 06.2010
High School Diploma -
Elphinston College
Mumbai, India 06.2004 - 06.2006
No Degree - All Subjects,
St.Joseph High School
Mumbai, India 06.2003 - 06.2004
Diploma - IATA Foundation Course
IITC Institute
Mumbai, India 06.2014 - 12.2014
Skills
Company guidelines and procedures
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Senior Travel Consultant
Etraveli group
07.2019 - 04.2021
Supervisor
Jet Airways
02.2016 - 05.2019
Customer Service Associate
WNS PVT LTD
01.2015 - 01.2016
Diploma - IATA Foundation Course
IITC Institute
06.2014 - 12.2014
Executive Customer Representative
IBM Daksh
10.2011 - 04.2014
Bachelor of Arts - Sociology
Elphinston College (Mumbai University)
06.2007 - 06.2010
High School Diploma -
Elphinston College
06.2004 - 06.2006
No Degree - All Subjects,
St.Joseph High School
06.2003 - 06.2004
Similar Profiles
Kajal SinghKajal Singh
Reconciliation Associate at Etraveli GroupReconciliation Associate at Etraveli Group
Arti ThoratArti Thorat
AGENT - REFUND at Etraveli GroupAGENT - REFUND at Etraveli Group
Affan AnsariAffan Ansari
Training Specialist at Etraveli GroupTraining Specialist at Etraveli Group
Amreen ShaikhAmreen Shaikh
Team Leader at Etraveli GroupTeam Leader at Etraveli Group
Sahil JambleSahil Jamble
Client Relationship Manager at Pluxee India (Sodexo SVC)Client Relationship Manager at Pluxee India (Sodexo SVC)