Prakash Chandra Srivastava
Mysore
Summary
Results-driven professional with extensive experience in facilities management and transport operations at Tekion India. Achievements include significant improvements in employee satisfaction and streamlined helpdesk processes. Expertise in Microsoft Office and operational compliance ensures high standards of safety and service. Over 15 years of experience in diverse industry environments, demonstrating strong communication and time management skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Workplace Admin (Facilities Helpdesk & Transport)
Xpheno Pvt Ltd
Bangalore
07.2025 - Current
- Streamlined helpdesk operations, efficiently resolving employee queries and escalations.
- Coordinated transportation logistics to achieve optimal routing and vendor collaboration.
- Managed office infrastructure maintenance, focusing on seating arrangements and security measures.
- Liaised with internal teams and vendors to uphold SLA compliance.
- Established comprehensive safety protocols to protect workplace integrity.
- Created MIS reports reflecting service request trends and transport efficiency enhancements.
- Formulated emergency response plans for effective incident management within workplace.
- Accelerated helpdesk resolution time through improved operational strategies.
Workplace Admin (Facilities Helpdesk & Transport)
Tekion India PVT Ltd.
Bangalore
08.2024 - 06.2025
- Manage facilities helpdesk operations, handling employee queries, service requests, and escalations
- Oversee transportation services, ensuring smooth employee commutes, route optimization, and vendor coordination
- Monitor and maintain office infrastructure, including seating arrangements, housekeeping, and security services
- Liaise with internal teams and external vendors to ensure compliance with Service Level Agreements (SLA)
- Ensure adherence to workplace safety, security, and compliance policies
- Maintain MIS reports and dashboards to track service requests, transport efficiency, and operational improvements
- Coordinate emergency response plans and manage workplace incidents effectively
- Successfully streamlined helpdesk operations, reducing resolution time
- Improved transport efficiency by implementing route optimization strategies
- Enhanced employee satisfaction scores related to facility services
Station Manager
Avis India Mobility Solutions Private Limited
Bangalore
01.2024 - 07.2024
- Ensured adherence to service standards while managing operations at Avis Indian car rentals.
- Facilitated smooth team operations as Station Manager at The Oberoi Hotel Bangalore.
- Executed booking formalities for car rentals, city tours, and outstation tours.
- Handled reservations for self-drive and chauffeur services to meet client needs.
- Provided concierge services related to car bookings to enhance customer experience.
- Trained new employees on operational procedures and customer service excellence.
- Streamlined team workflows to improve efficiency in booking processes.
- Addressed challenging situations promptly to maintain high service quality.
Site Manager - Shell India Markets Private Limited
Berggruen car Rental Pvt Ltd
Bangalore
05.2022 - 12.2023
- Supervising and instructing the construction team as well as subcontractors
- Educating site workers on construction safety regulations and accident protocol
- Enforcing site safety rules to minimize work-related accidents and injuries
- Handling site accidents in accordance with established accident protocol
Sr. Rental Executive
Mercury Car Rental Pvt Ltd
Bangalore
02.2019 - 05.2021
- Car Rental Agents provide support to people who need to rent a vehicle for a short period of time
- Common work activities listed on a Car Rental Agent resume include handling paperwork, collecting payments, greeting customers, taking phone calls, solving complaints, and checking car conditions
Admin (facilities manager & Accountant) - Infosys Limited
Nikad India Business Solutions Pvt Ltd
Bengaluru
02.2016 - 01.2019
- Compiled and analyzed account information to prepare asset, liability, and capital entries.
- Documented financial transactions through meticulous data entry procedures.
- Recommended financial actions based on thorough analysis of accounting options.
- Summarized financial status by preparing balance sheets, profit and loss statements, and reports.
- Audited documents to substantiate financial transactions and ensure accuracy.
- Maintained accounting controls by developing and enforcing policies and procedures.
- Reconciled financial discrepancies through diligent data collection and analysis.
Admin
Ani Technologies Pvt Ltd
Bengaluru
01.2015 - 01.2016
- As a facility Admin direct, coordinate, and plan essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling
- Ensure buildings meet health and safety requirements and that facilities comply with legislation
- Keep staff safe
Service Advisor
Bimal Auto Agency India Pvt Ltd
Bengaluru
10.2012 - 12.2014
- Greet costumer's and offer excellent customer service from intake to release of their vehicle's
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete.
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Application Engineer
Blue Horizon Services
Chennai
10.2010 - 09.2012
- The primary role of an Application Engineer is to design and improve the software
- They perform need evaluations with clients to understand the unique goals of each project and then implement them after careful assessment
- This sometimes means they are tasked with the development of custom software
Education
Diploma in E&C Engineering - Electronics and Communications Engineering
Integrated Institute of Education Technology
Hyderabad05.2015
PGDIA -
Technocrat Automation Solution Pvt Ltd.
04.2009
Skills
- Fast Learner
- Microsoft Outlook
- Effective Time Management
- Ability to Work in a Team
- Computer Skills
- Microsoft Office
- Honesty and Integrity
- Time Management
- Communication Skills
- Facilities management
- Vendor coordination
- Emergency response planning
- Budget management
- Problem-solving
- Leadership
- Strategic planning
- Health and safety awareness
- Complaint handling and resolution
- Project planning and coordination
- Deadline management
- Public Relations
Languages
English
Advanced
C1
Tamil
Intermediate
B1
Hindi
Proficient
C2
Timeline
Workplace Admin (Facilities Helpdesk & Transport)
Xpheno Pvt Ltd
07.2025 - Current
Workplace Admin (Facilities Helpdesk & Transport)
Tekion India PVT Ltd.
08.2024 - 06.2025
Station Manager
Avis India Mobility Solutions Private Limited
01.2024 - 07.2024
Site Manager - Shell India Markets Private Limited
Berggruen car Rental Pvt Ltd
05.2022 - 12.2023
Sr. Rental Executive
Mercury Car Rental Pvt Ltd
02.2019 - 05.2021
Admin (facilities manager & Accountant) - Infosys Limited
Nikad India Business Solutions Pvt Ltd
02.2016 - 01.2019
Admin
Ani Technologies Pvt Ltd
01.2015 - 01.2016
Service Advisor
Bimal Auto Agency India Pvt Ltd
10.2012 - 12.2014
Application Engineer
Blue Horizon Services
10.2010 - 09.2012
Diploma in E&C Engineering - Electronics and Communications Engineering
Integrated Institute of Education Technology
PGDIA -
Technocrat Automation Solution Pvt Ltd.
Roles And Responsibilities
- Ensuring safety and security of assigned premises
- Monitoring and controlling entry and exit of personnel and vehicles
- Conducting routine patrols and inspections
- Managing access control systems and visitor records
- Incident identification, reporting, and documentation
- Supervising security staff and ensuring discipline
- Strict adherence to G4S SOPs and client guidelines
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Hobbies and Interests
- Traveling
- Cooking
- Swimming