Summary
Overview
Work History
Education
Skills
Languages
Training
Hobbies and Interests
Personal Information
Disclaimer
Timeline
Generic
PRAKASH KUMAR MANDAL

PRAKASH KUMAR MANDAL

Jamshedpur

Summary

Dynamic Service Engineer with a proven track record at Gulf Oil Lubricants India Limited, excelling in warranty adjudication and customer relations. Adept at problem-solving and technical support, I have successfully implemented training programs and resolved escalated issues, enhancing service quality and customer satisfaction. Committed to continuous improvement and effective communication.

Overview

9
9
years of professional experience

Work History

Service Engineer

Gulf Oil Lubricants India Limited
Cuttack
08.2024 - Current

At Gulf Oil India, we believe that we all share a responsibility toward doing our bit for the betterment of the society of which we are a part. Inspired and guided by the pioneering thoughts, "My dharma (duty) is to work as an organization; I have undertaken and implemented many social initiatives." These efforts are not only aimed at creating a better and more sustainable future, but also strive to make a difference to those around us.

  • Warranty Adjudication
  • Cut Open Analysis.
  • Conducted regular audits on existing processes and systems to ensure accuracy of data.
  • Performed regular audits of warehouse operations, and developed corrective action plans to address discrepancies.
  • Assisted in the preparation of weekly and monthly reports for management review.
  • Developed and implemented customer training programs.

Service Engineer

M/s. Amara Raja Energy & Mobility Limited
Bhubaneswar
08.2016 - 08.2024

Company Overview: Amara Raja believes in influencing and improving the quality of life by building institutions that provide better access to better opportunities, goods, and services to people all the time.

  • Warranty Adjudication.
  • BTL Activities.
  • Retailer and OE visits.
  • Resolved escalated customer complaints regarding product quality or service delivery issues.
  • Assisted in the preparation of weekly and monthly reports for management review.
  • Developed and implemented customer training programs.

Education

Diploma - Mechanical

Nilachal Polytechnic
Bhubaneswar
01-2016

Matriculation -

J.A.C, Ranchi
Jamshedpur
01-2009

Skills

  • Excellent communication
  • Service sales
  • Technical support
  • Self-motivation
  • Time management abilities
  • Field service experience
  • Customer relations
  • Problem solving
  • Ability to learn quickly

Languages

  • Hindi
  • English
  • Bengali
  • Odia

Training

  • Plant training at Usha Martin Ltd., Gamharia, Jamshedpur
  • AutoCAD, CTTC Bhubaneswar, 2015

Hobbies and Interests

  • Cricket
  • Listening Songs
  • Traveling

Personal Information

  • Date of Birth: 04/14/1993
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Disclaimer

I do hereby declare that all the above information furnished is true and correct to the best of my knowledge

Timeline

Service Engineer

Gulf Oil Lubricants India Limited
08.2024 - Current

Service Engineer

M/s. Amara Raja Energy & Mobility Limited
08.2016 - 08.2024

Diploma - Mechanical

Nilachal Polytechnic

Matriculation -

J.A.C, Ranchi
PRAKASH KUMAR MANDAL