Prakashkumar Mewada
Ahmedabad
Summary
Assistant General Manager with over 20+ years of experience providing administrative support to staff members and interfacing with STB, Broadband, CE and IT service. I possess strong multi-tasking skills, with ability to simultaneously manage several projects. Excellent public-facing point person for clients, customers, vendors and service providers. Tech savvy and efficiency focused.
Over 20 years of experience in Support & Service operations. Currently working in GTPL Hathway LTD as Assistant General Manager STB Repair vertical Head for Set Top Box and Broadband network product repairing. Worked in Tata Sky Ltd (Tata Play) as Senior Manager Repair Centre for the Set Top Box product. Worked in Videocon Industries LTD (Takecare) as Area Service Incharge/DSC manager for CE & HA product. Worked with Neoteric Infomatique LTD as Branch Service Incharge. Worked with Samsung Electronics India LTD as Service Engineer and worked with Adonis Electronics Pvt Ltd (Onida) as Service Engineer. Worked as Electronics Technician with Vinayak Electronics. Excellent relationship management with Corporate, Retail customers, with Man power, spares suppliers with analytical & communication skills. A good planner and strategist with proven abilities in accelerating growth and generating customer loyalty levels. Skillful at training workforce to enhance efficiencies & assisting them to deliver quality services. Resourceful at maintaining client’s business relationship with clients and external & internal customers to achieve quality product and service norms by resolving their service related critical issues.
Overview
26
26
years of professional experience
Work History
Assistant General Manager
GTPL Hathway LTD
07.2021 - Current
- Responsible for Repair and Refurbish production of various models of GTPL set top box and Broadband network products
- With support team to deliver the good output as per the repair targets set by the management
- Fulfill our internal and external customer need.
- Implementing Lean Management, Improvement projects, including those relating to OEE, CTQ, material efficiency, quality, waste reduction etc.
- Planning and analysis of productivity, repair capacity, T-cycle for each repair stage and benchmarking.
- Root cause analysis of line rejections through CAR forms.
Assistant Manager > Manager > Senior Manager
Tata Sky Ltd (Tata ply Ltd)
04.2012 - 06.2021
- Responsible for Repair and Refurbish production of various models of Tata Sky set top box
- With Support team to deliver the OK output as per the repair targets set by the management.
Area Service Incharge/ DSC Manager
Videocon Industries LTD
11.2011 - 04.2012
- Responsible for Service Delivery for Area Service Centre and Direct Service Centre Operation through customer satisfaction.
Branch Service Incharge
Neoteric Infomatique Ltd
08.2009 - 02.2011
- Responsible for providing service to end user and sales partner across Gujarat state.
Service Engineer
Samsung Electronics India Ltd
01.2007 - 07.2008
- Responsible to resolve technical issue of Distributer, Dealer and End user.
Service Engineer
Adonis Electronics Pvt Ltd (ONIDA)
06.2004 - 01.2007
- Joined company as Service Engineer for Ahmedabad region Service & support For CE(consumer Electronics), IT and Telecom Product like Television, LCD-TV, DVD, Home Theater, Benq Monitor, HP Printer, Epson Printer, ZTE, Pentech Mobile L3 level Repairing.
Electronics Technician
Vinayak Electronics (Mehsana)
04.1998 - 05.2003
- Joined in Vinayak Electronics as Electronics Technician for service and support of CE (Consumer Electronics), Television, VCD Player, Home Theater, basic Telephone and Mobile repairing.
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Vendor Relationship Management
Current Designation
Assistant General Manager
Reportee
Vice President
Current Grade
STB Repair Vertical Head
Area Of Expertise
Training & monitoring the performance of each team members to ensure efficiency in service operations and meeting of individual & group targets. Conducting training for service management, spares planning, customer satisfaction, HR management and team counseling. Conducting meetings for setting up service objectives and designing or streamlining processes to ensure smooth functioning of service operations. Counseling team members, appropriate solution as per system management. Techno-Commercial direction to the team to achieve commercial and organization goals., Overseeing the complete service operations of channel partners with accountability for implementation of quality processes through own service, and channel partners. Service support/operations, key account management and customer relationship management and franchisee/service partner-based operation. Managing day to day business and administration activities. Vendor management for spares, consumables, service warranty business requirements. Relationship management with customers, channel partners & ensuring their satisfaction with quality and service norms for business retention.
Personal Information
- Title: Assistant General Manager
- Date of Birth: 04/22/78
Timeline
Assistant General Manager
GTPL Hathway LTD
07.2021 - Current
Assistant Manager > Manager > Senior Manager
Tata Sky Ltd (Tata ply Ltd)
04.2012 - 06.2021
Area Service Incharge/ DSC Manager
Videocon Industries LTD
11.2011 - 04.2012
Branch Service Incharge
Neoteric Infomatique Ltd
08.2009 - 02.2011
Service Engineer
Samsung Electronics India Ltd
01.2007 - 07.2008
Service Engineer
Adonis Electronics Pvt Ltd (ONIDA)
06.2004 - 01.2007
Electronics Technician
Vinayak Electronics (Mehsana)
04.1998 - 05.2003