Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Timeline
CustomerServiceRepresentative
Prakashkumar Patel

Prakashkumar Patel

Sales Manager
Ahmedabad,GJ

Summary

Talented Customer Service Professional with 3.5+ years managing customer relationships. Expert in troubleshooting and problem-solving. Committed to delivering high-quality customer service.

Overview

4
4
years of professional experience

Work History

Sales Manager

MEERAE INFOSOFT PVT LTD
Ahmedabad
07.2024 - Current
  • Collaborated with cross-functional teams to ensure customer satisfaction and long-term loyalty.
  • Analyzed market trends and customer data to identify new sales opportunities.
  • Developed and maintained strong relationships with key customers, resulting in increased sales.
  • Implemented process changes to streamline sales department workflow.

Relationship Manager

Equitas Small Finance Bank
Mansa
09.2023 - 06.2024
  • Recovery and sales.
  • Maintained 99.5% recovery and achieved 100% of sales targets.

Relationship Executive

HDB Financial Services
Ahmedabad
04.2022 - 05.2023
  • Managed customer relationships and sold swipe machines and QR codes.
  • Handled over 300 customer accounts.
  • Promoted services to boost retention.
  • Conducted market/competitor analysis.
  • Identified cross-selling opportunities.
  • Skilled in problem-solving, decision-making, and conflict resolution.

Customer Service Associate

Firstsource Solutions
Gandhinagar
08.2021 - 04.2022
  • Company Overview: Company overview: BOB process.
  • Communicated with customers to solve problems and share information.
  • Managed over 500 customer interactions daily with 100% satisfaction rate.
  • Reduced complaints to 0%.
  • Implemented a CRM system for improved customer tracking and communication.
  • Company overview: BOB process.

Education

MBA -

Grow More Group of Institutions
Himmatnagar
01.2021

BBA -

KSV College
Gandhinagar
01.2019

Skills

  • Customer relationship management
  • Market analysis
  • Sales strategy
  • Lead generation
  • Team leadership
  • Conflict resolution
  • Effective communication
  • Negotiation skills
  • Problem solving
  • Product and service management
  • Sales team training

Hobbies and Interests

  • Coin collection
  • Traveling

Personal Information

  • Pan Number: ERGPPO586P
  • Father's Name: Patel Pankajkumar P.
  • Mother's Name: Patel Bhavanaben P.
  • Gender: Male
  • Marital Status: Married

Languages

Gujarati, Hindi, English
First Language

Timeline

Sales Manager

MEERAE INFOSOFT PVT LTD
07.2024 - Current

Relationship Manager

Equitas Small Finance Bank
09.2023 - 06.2024

Relationship Executive

HDB Financial Services
04.2022 - 05.2023

Customer Service Associate

Firstsource Solutions
08.2021 - 04.2022

MBA -

Grow More Group of Institutions

BBA -

KSV College

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Prakashkumar PatelSales Manager