Kubernetes,openstack
PRAKASH KUMAR SINGH
Project/Program Manager(Technical)
Noida
Summary
Experienced Project/Program Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Cloud,IT Infrastructure planning and deployment.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Technical Manager
Infinite Computer Solutions
09.2021 - Current
- Liaised between business and technology units to manage delivery schedules for applications.
- Developed suggestions for technical process improvements to optimize resources.
- Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
- Working As Technical Project Manager (Agile) for EMEA (Europe, Middle East, Africa) region for Nokia for Cloud and datacenter Deployment and Migration.
- Currently handling Program of Orange in 7 different geo locations in Europe for NFVI and Telco cloud deployment as delivery Manager to Market. CBIS, CBAM, CBND and NCS integration, Deployment, Handover for customers around world.
- Handling a team of 11 Domain Architect and 15 Software engineers with a large team of vendors for smooth service delivery. Handling Nokia cloud Migration, integration, and ATP for different OPEX around work.
- Establish Project Plan/Schedule and obtain customer acceptance. Review the project progress with teams regularly. Periodic reports to customer & management as per agreed timelines. Supporting the end-to-end daily operations of DC customers for Network devices including both proactive and reactive management; planning & managing systems initiatives with IT and customer teams Establishing & maintaining technical standards & security policies Administering the Project delivery from Planning to closure phase with technical expertise support for Nokia CBIS,CBAM,CBAND.
- Mentoring and tracking training for new cloud environment and Nokia tools for ne joiners and freshers. Working with HR for the rapid expansion of Support and Infrastructure Management Teams to meet increased IT demands due to major company restructuring/ ramp-up/ downsizing. Mentoring and tracking Training for Freshers and experience Engineers.
- Handling European and Middle east customers for smooth integration of Cloud integration and handovers with different stockholders
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
Sr. Project lead
Infinite computer solutions
01.2014 - 09.2021
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Met with manager weekly to provide detailed project report and milestone updates.
- Partnered with project team members to identify and quickly address problems.
- Updated customers and senior leaders on progress and roadblocks.
- Reduced risk and coordinated project specifications to meet safety and federal compliance.
- Led team of engineers in providing design and engineering solutions to various clients and market sectors.
- Set up and managed team meetings.
NOC Lead
PAN Asia Towers
Yangoon
11.2019 - 05.2021
- End-to-End Operation management from the NOC Point of view(Monitoring, Tracking vendors, Incident Managements)
- Handling a team of 8 NOC engineers with a large team of vendors for smooth service delivery and operational Uptime to customers
- Supporting the end-to-end daily operations of DC customers for Network devices including both proactive and reactive management; planning & managing systems initiatives with IT and customer teams
- Establishing & maintaining technical standards & security policies
- Administering the Service Level Management, Incident Management, Service Request Management, Change Management and Problem Management for the entire portfolio/span of control
- Prepare change request and proposals.
- Supervising the development of a new server room, network infrastructure, communication technology and presentation rooms Partnering with development teams to ensure meaningful metrics are fed into the system for centralized reporting
- Leading the design and documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system & software documentation
- Monitoring the communication between L1 and L2 teams and observing the resolution to escalations within the given Service Level Agreements (SLAs)
- Scheduling architectural meetings to review different environments within the organization along
- Observing systematic engagement between end-users and the remote support deployment engineers performing these upgrades through proper planning and scheduling
- Transforming the IT Service delivery operations for quick Turnaround Times (TAT) by creating Job Aid documentation for client service engineers and system administrators
- Implementing Problem Management initiatives for a valid and improved Root Cause Analysis (RCA) review
- Manage delivery of projects outputs
- Identify &manage risks and issues
- Manage & document Operation & progress
- Manage the operational budget, quality & implementation Categorizing the Root Cause Analysis (RCA) findings with the fix type, such as Improving Infrastructure, Software Patch/Version, Hardware Requirement, and so on.
Deputy Manager
Reliance Jio Infocomm Ltd
Sidhi
06.2016 - 10.2019
- Infinite computer solutions
- As, Network/CMM team State L2 Engg (Networks), Network/CMM team State L2 Engg (Networks)
- Significant Highlights:
- Acted as the Network lead support and team management for maintenance of more than 900 Network Elements (routers, Switches),200 Wi-fi,36 Small cells sites with Network part under operations Maintained the uptime of CMP from Network point of View (L2 support for KPI, CQI)
- Operation and Maintenance of Datacentre (AG2,AG1), Planning of schedule PM, Power optimization and Cost management planning with transmission and security compliance.Acted as the technical support and team management for maintenance of more than 900 Enode sites with Network part under operations
- Provided L2 support for L1 in RF Optimization under different KPIs (SSR, HOSR, VDR) and conducted the analysis in HW and alarms through Citrix LSMR and X-shell
- Maintained the network availability and troubleshooting of Enode and maintaining the KPI and analysis of Quality degradation Service delivery and troubleshoot for wi-fi and small cell site with ATP process from deployment Successfully managed a team of 10 Engineer
- Datacenter upgradation planning and liasioning with team
- Responsible for Maintaining Network KPI as per standard parameters and optimization using Putty, Xshell.
RAN Lead
Innovis telecom Services Pvt. Ltd
Yangoon
09.2014 - 06.2016
- L2 Support, Oredoo Project
- Significant Highlights:
- Administered the 2nd level support and managed Yangon region (Rest of Yangon, PAN Myanmar and Yangon) Minimized outages and met the expectation of customer and improvement KPI and quality of network
- Provided the technical support and team management for maintenance of more than 600 sites with Active, transmission and Passive part
- Optimized cost and resources for operation including the SLA management, Resource management, for smooth operations
- Created lessons and online testing materials to facilitate remote learning.
Project Engg
RT Outsourcing
Hyderabad
04.2009 - 09.2014
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Field Support Engg
Indus Towers Ltd
07.2014 - 09.2014
- GSM 2G/3G Infra operation of various operators in UP=W Circle
BSS FLM Engineer
Intravo Technologies for Nokia Siemens Networks Pvt. Ltd
Firozabad
10.2009 - 06.2014
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Followed standards and procedures to maintain safe work environment.
Project Coordinator
Niscom Teleinfra Pvt. Ltd, Vodafone-Nokia
Jammu
12.2008 - 04.2009
Project Engineer
Magadh Technocrates, Vodafone
09.2007 - 12.2008
- Idea-Nokia Project IT/Technical Skills
- Nokia Cloud Foundation and Associate
- OpenstacK,Nokia container Service L3, Kubernetes,Telco Cloud,NFVI
- Successfully completed training for 21 PDUs from Udemy
- Project Management System and Presales
- Scrum Master,JIRA and Safe Agile from PDCP agra/
- ITIL Process, Service now.
Education
MBA - HR
Sikkim Manipal University (DL)
B.Tech - Computer Science & Engg
IACR College of Engineering, BPUT
Skills
Project Management/Program management
Certification
PMP®
Accomplishments
- Supervised team of 120 staff members.
- Achieved Spark of The Month by completing All given with accuracy and efficiency.
Affiliations
- Project Management Institute
Additional Information
Received the Training on:
o Cloud Deployment
o Agile/Waterfall
o Datacenter Management (Deployment & Migration)
o Cisco routers and switches
o SD-WAN
o Firewall
o HPSM/Service Now
o LTE networks on Nokia/Samsung Equipment
o LTE protocols layers L1, L2,L3
o Scrum Master
o SharePoint
o Openstack
Software
Timeline
PMI-ACP®
07-2023
NCS L3
11-2022
PSM 1
07-2022
Technical Manager
Infinite Computer Solutions
09.2021 - Current
Six Sigma Green Belt
06-2021
PMP®
11-2020
Six Sigma White Belt
10-2020
NOC Lead
PAN Asia Towers
11.2019 - 05.2021
Deputy Manager
Reliance Jio Infocomm Ltd
06.2016 - 10.2019
RAN Lead
Innovis telecom Services Pvt. Ltd
09.2014 - 06.2016
Field Support Engg
Indus Towers Ltd
07.2014 - 09.2014
Sr. Project lead
Infinite computer solutions
01.2014 - 09.2021
BSS FLM Engineer
Intravo Technologies for Nokia Siemens Networks Pvt. Ltd
10.2009 - 06.2014
Project Engg
RT Outsourcing
04.2009 - 09.2014
Project Coordinator
Niscom Teleinfra Pvt. Ltd, Vodafone-Nokia
12.2008 - 04.2009
Project Engineer
Magadh Technocrates, Vodafone
09.2007 - 12.2008
MBA - HR
Sikkim Manipal University (DL)
B.Tech - Computer Science & Engg
IACR College of Engineering, BPUT
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