Summary
Overview
Work History
Education
Skills
Skills in GreytHR application
Certification
Accomplishments
Languages
Timeline
Generic

Prakash S

Bengaluru

Summary

Highly qualified Senior Product Support Specialist with significant experience in managing technical issues, resolving customer complaints, and improving product functionality. Known for strengthening customer relationships through effective communication and solution-driven approach. Instrumental in training team members on new product updates and troubleshooting techniques. Success in identifying product flaws and recommending enhancements that have improved overall usability and customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Product Support Specialist

Greytip Softwar PVT ltd
Bengaluru
11.2020 - Current
  • Managed daily workflow of incoming technical support tickets ensuring timely resolution of issues.
  • Provided leadership and mentorship to junior members of the product support team.
  • Investigated complaints from customers regarding service levels or product defects.
  • Performed root cause analysis on escalated customer inquiries and implemented corrective actions accordingly.
  • Provided technical support to customers and internal teams on product issues.
  • Prioritized tasks based on urgency ensuring critical items were addressed first.
  • Identified opportunities for process improvement within the product support team structure.
  • Collaborated with professionals to provide support specifications and resources to address end-user service requests.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained positive working relationship with fellow staff and management.

Zone Executive

Prolific Hr Consultants
Bengaluru
09.2019 - 06.2020

Education

Bachelor of Commerce -

Vijaya College
Bengaluru
05-2017

Skills

  • Issue Resolution
  • Product Lifecycle Management
  • Escalation management
  • Product expertise
  • Training abilities

Skills in GreytHR application

  • Payroll
  • Leave
  • Attendance
  • Income Tax

Certification

  • Payroll Certification

Accomplishments

  • Customer Centric Organization Level
  • GEM (Go For Extra mile) Ops Dept level
  • GEM (Go For Extra mile) Organization level
  • GEM (Go For Extra mile) Annual Award
  • GEM (Go For Extra mile) Quarterly Award

Languages

Kannada
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Timeline

Senior Product Support Specialist

Greytip Softwar PVT ltd
11.2020 - Current

Zone Executive

Prolific Hr Consultants
09.2019 - 06.2020

Bachelor of Commerce -

Vijaya College
Prakash S