Prakash S
Bengaluru
Summary
Highly qualified Senior Product Support Specialist with significant experience in managing technical issues, resolving customer complaints, and improving product functionality. Known for strengthening customer relationships through effective communication and solution-driven approach. Instrumental in training team members on new product updates and troubleshooting techniques. Success in identifying product flaws and recommending enhancements that have improved overall usability and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Product Support Specialist
Greytip Softwar PVT ltd
Bengaluru
11.2020 - Current
- Managed daily workflow of incoming technical support tickets ensuring timely resolution of issues.
- Provided leadership and mentorship to junior members of the product support team.
- Investigated complaints from customers regarding service levels or product defects.
- Performed root cause analysis on escalated customer inquiries and implemented corrective actions accordingly.
- Provided technical support to customers and internal teams on product issues.
- Prioritized tasks based on urgency ensuring critical items were addressed first.
- Identified opportunities for process improvement within the product support team structure.
- Collaborated with professionals to provide support specifications and resources to address end-user service requests.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained positive working relationship with fellow staff and management.
Zone Executive
Prolific Hr Consultants
Bengaluru
09.2019 - 06.2020
Education
Bachelor of Commerce -
Vijaya College
Bengaluru05-2017
Skills
- Issue Resolution
- Product Lifecycle Management
- Escalation management
- Product expertise
- Training abilities
Skills in GreytHR application
- Payroll
- Leave
- Attendance
- Income Tax
Certification
- Payroll Certification
Accomplishments
- Customer Centric Organization Level
- GEM (Go For Extra mile) Ops Dept level
- GEM (Go For Extra mile) Organization level
- GEM (Go For Extra mile) Annual Award
- GEM (Go For Extra mile) Quarterly Award
Languages
Kannada
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Senior Product Support Specialist
Greytip Softwar PVT ltd
11.2020 - Current
Zone Executive
Prolific Hr Consultants
09.2019 - 06.2020
Bachelor of Commerce -
Vijaya College