Prakash V S N S D Sekharamahanthi
General Manager Sales
Visakhapatnam
Summary
Dynamic General Manager with a proven track record at Jayabheri Automotives Pvt Ltd, excelling in operations management and customer relationship management. Successfully boosted employee retention and enhanced customer satisfaction through innovative strategies. Adept at team leadership, consistently exceeding sales targets while fostering a high-performance culture.
Overview
22
22
years of professional experience
Work History
General Manager
Jayabheri Automotives Pvt Ltd
Visakhapatnam, India (Remote)
11.2014 - Current
- Presently working as General Manager of Sales for Jayabheri Automotives Pvt Ltd, authorized dealers of Maruti Suzuki India, handling the sales network for the Visakhapatnam, Vizianagaram, and Srikakulam branches.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
Branch Manager
Varun Motors
Visakhapatnam, India
05.2003 - 11.2014
- Worked at Varun Motors, Authorized Dealers of Bajaj Auto Limited, in different positions: Sales, Handling Branch Sales, Service, and Admin.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Education
Bachelor of Commerce -
ANDHRA UNIVERSITY DISTANCE EDUCATION
Visakhapatnam, India 04.2001 -
Skills
Operations management
Customer relationship management
Leadership and team building
Performance improvement
Timeline
General Manager
Jayabheri Automotives Pvt Ltd
11.2014 - Current
Branch Manager
Varun Motors
05.2003 - 11.2014
Bachelor of Commerce -
ANDHRA UNIVERSITY DISTANCE EDUCATION
04.2001 -