Prakhar Aryan
Bangalore
Summary
Customer Success Manager, skilled in understanding customer needs and driving retention strategies. Proficient in identifying renewals, cross-selling, and upselling opportunities, resulting in a 30% increase in revenue from existing customers and a 25% increase in average deal size. Proficient in leveraging data analysis to personalize offerings and maximize customer lifetime value. Developed and implemented customer retention strategies to minimize churn and increase customer satisfaction Utilized data analysis to identify opportunities and develop plans to capitalize on the ARR of every customer. Analyzed customer trends and provided data-driven insights to the product team. Dedicated to elevating revenue and customer satisfaction by applying consultative approaches and tenacious mindset. Performance-oriented, sophisticated and level-headed in all interactions. Hardworking, resourceful and detail-oriented with progressive and cutting-edge strategies.
Overview
3
3
years of professional experience
Work History
Client Success Manager
Diligent Corporation
Bangalore
04.2024 - Current
- Established relationships with clients by anticipating needs and requirements, and identifying the best offerings to promote retention, renewals, and upsells.
- Led cross-functional initiatives to streamline processes and enhance customer experience.
- Monitored client renewals and reviewed all documentation and data to maintain compliance.
- Analysed business performance data and forecasted business results for upper management.
Customer Success Manager
MICA Educational Co. (P) Ltd
Ranchi
04.2023 - 04.2024
- Led a team of 10, achieving a 20% increase in customer satisfaction within 6 months
- Implemented a customer onboarding program, reducing the churn rate by 15%.
- Collaborated with sales and marketing, contributing to a 25% growth in customer base
- Generated weekly reports, leading to a 10% improvement in customer success metrics
- Resolved customer issues promptly, maintaining a 95% customer satisfaction rating
Customer Success Manager and Business Consultant
Nexxio Technologies
Bengaluru
05.2022 - 03.2023
- Advised clients on cross-selling opportunities, resulting in a 40% increase in cross-sell revenue.
- Implemented upselling campaigns, leading to a 20% increase in upsell revenue.
- Utilized CRM software to streamline processes, resulting in a 25% increase in team productivity.
- Guided clients on effective strategies to optimize operations and maximize profits.
- Collaborated with product development teams to enhance offerings based on customer feedback, and achieved a 92% client retention rate.
Education
BBA - Marketing and Consumer Behaviour
Narsee Monjee Institute of Management Studies
Bengaluru, Karnataka04.2022
Skills
- Customer Relationship Management
- Communication skills
- Time management
- Account oversight
- Project management
- Client liaison and advocacy
- ROI
- User feedback
- Client engagement
- Retention Strategies
- Data analysis
- Account Management
- CRM software (eg, Salesforce, HubSpot)
- Problem solving
- Conflict resolution
- Strategic Thinking
Websites
Timeline
Client Success Manager
Diligent Corporation
04.2024 - Current
Customer Success Manager
MICA Educational Co. (P) Ltd
04.2023 - 04.2024
Customer Success Manager and Business Consultant
Nexxio Technologies
05.2022 - 03.2023
BBA - Marketing and Consumer Behaviour
Narsee Monjee Institute of Management Studies
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