Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Prakhar Aryan

Bangalore

Summary

Customer Operations Manager with 4+ years of experience delivering excellence across contracting, order management, billing, and customer service operations. Adept at pipeline management, credit approval workflows, and driving operational efficiency through process improvement and KPI-driven decision-making. Skilled in resolving escalations, collaborating cross-functionally with Sales, Finance, and Legal teams, and delivering seamless customer experiences.

Overview

3
3
years of professional experience

Work History

Client Success Manager

Diligent Corporation
Bangalore
04.2024 - 07.2025
  • Led customer onboarding, resulting in a 25% drop in churn by streamlining processes and improving product adoption.
  • Oversaw contract validation and order processing, reducing transactional errors by 30%.
  • Liaised cross-functional teams between Billing, Accounts Receivables, Deal Desk and Sales to ensure timely credit approvals and accurate billing execution.
  • Acted as an escalation point for key accounts, improving satisfaction scores by 50% in under 6 months.
  • Reported on KPIs such as GDR/NDR, customer engagements, cross-sells, and churn trends in monthly business reviews for leadership.
  • Proficient in using tools such as Salesforce and Tableau to track customer insights and reporting.

Customer Success Manager

MICA Educational Co. (P) Ltd
Ranchi
04.2023 - 04.2024
  • Managed end-to-end customer service operations, ensuring timely resolution of escalated queries.
  • Created and tracked deal pipelines in collaboration with Sales, contributing to 25% growth in customer base.
  • Coordinated with legal and sales teams to finalize customer contracts and licensing documentation.
  • Implemented client segmentation for proactive account monitoring, boosting NPS by 18%.rowth in customer base

Customer Success Manager and Business Consultant

Nexxio Technologies
Bengaluru
05.2022 - 03.2023
  • Advised on business value deal construction, helping clients understand Microsoft licensing equivalents.
  • Improved cross-sell revenue by 40% and upsell revenue by 20% via account analysis and consultative selling.
  • Introduced client feedback loops to product teams, resulting in a 92% client retention rate.
  • Tracked and optimized customer touchpoints using CRM tools (Salesforce, HubSpot).

Education

BBA - Marketing and Consumer Behaviour

Narsee Monjee Institute of Management Studies
Bengaluru, Karnataka
04.2022

Skills

  • Contracting & Order Management
  • Billing Execution & Credit Approvals
  • Customer Service & Escalation Handling
  • Pipeline & Deal Management
  • KPI Reporting & Data Analysis
  • Stakeholder Engagement
  • Process Optimization & Operational Excellence
  • CRM Tools: Salesforce, HubSpot
  • MS Office (Excel, Outlook), Power BI (basic)
  • Customer Relationship Management
  • Communication skills
  • Time management
  • Account oversight
  • Project management
  • Client liaison and advocacy
  • ROI
  • User feedback
  • Client engagement
  • Retention Strategies
  • Data analysis
  • Account Management
  • CRM software (eg, Salesforce, HubSpot)
  • Problem solving
  • Conflict resolution

Websites

Timeline

Client Success Manager

Diligent Corporation
04.2024 - 07.2025

Customer Success Manager

MICA Educational Co. (P) Ltd
04.2023 - 04.2024

Customer Success Manager and Business Consultant

Nexxio Technologies
05.2022 - 03.2023

BBA - Marketing and Consumer Behaviour

Narsee Monjee Institute of Management Studies

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