Prakhar Mehrotra
Passionate Hotelier || Rooms Division
Goa
Summary
- To carve a niche for myself at the top through teamwork, performance and competition, so as to be a part of result oriented professional team providing opportunities for career development.
- Greet guests in a warm & friendly manner and offer personalized services.
- Inform guests about shows, facilities, services and room amenities available at hotel.
- Anticipate and address guest's service needs.
- Listen to guest's complaints or concerns and resolve their issues in a timely manner.
- Arrange transportation for all the guests.
- Handle business center equipment.
- Attending all local and overseas calls
- Check-in
- Check Out
- Experienced in management of overall Front Office Operations, coordination with all other departments for better Guest Experience, Training & Research Development.
- Able to structure, create and build teams and motivate employees to perform to their maximum potential.
- Through knowledge of Front Office Operations and its effective application to achieve and overcome operations issues.
Organized office professional with top-notch administrative skills and solid background in Hotels & Resorts industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Assistant Front Office Manager
Beleza By the Beach resort
12.2023 - Current
- Ensured accurate billing procedures were followed consistently by front desk staff members
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement
- Identified opportunities to streamline processes and improve office operations and efficiency
Area Quality Assurance & Operations Manager - Hyderabad
Treebo Hotels
05.2022 - 12.2023
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
Front Office Manager
Ibis Coimbatore City Centre
01.2022 - 04.2022
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization
Duty Manager
Holiday Inn Bengaluru Racecourse
07.2021 - 12.2021
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Streamlined and monitored quality programs to alleviate overdue compliance activities
Duty Manager
Novotel Mumbai Juhu Beach
11.2020 - 05.2021
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Set aggressive targets for employees to drive company success and strengthen motivation
Duty Manager
Novotel Goa Dona Sylvia Resort
01.2019 - 08.2020
- Developed and maintained courteous and effective working relationships
- Managed time efficiently in order to complete all tasks within deadlines
- Gained extensive knowledge in data entry, analysis and reporting
- Adaptable and proficient in learning new concepts quickly and efficiently
- Delivered services to customer locations within specific timeframes
Team Leader-Front Office
Novotel Hyderabad Airport
11.2017 - 01.2019
- Generated reports detailing findings and recommendations
- Evaluated customer needs and feedback to drive product and service improvements
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Front Office Agent
The Ritz-Carlton, Bangalore
06.2016 - 11.2017
- Responded to inquiries from callers seeking information
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads
- Maintained transaction security by verifying payment cards against identification
- Completed daily logs for management review
Guest Service Associate
Jaypee Palace Hotel & Conventional Centre, Agra
01.2015 - 05.2016
- Answered hotel phones with professionalism and directed calls appropriately
- Provided accurate information regarding local attractions, restaurants and activities
- Facilitated and coordinated transportation services for guests
On Job Training
GenX Rajmahal, Members Of 1589 Hotels
Industrial Trainee
The Fulbari Golf, Casino & Spa Resort
Vocational Trainee
Radisson Blu Hotel
Education
High School -
G.P.M. College
Bareilly 03.2009 - 03.2010
Intermediate -
G.P.M. College
Bareilly 03.2011 - 04.2012
B.B.A in Hotel Management -
A-IHM, Noida
Noida 07.2012 - 07.2015
Skills
Hardworking & Quick learner
Punctual
Self-confidence
Positive attitude
Guest Relationships
Planning and Execution
Conflict and Dispute Resolution
Team Leadership and Training
Counseling and Coaching
Extensive knowledge about, Reception, Cashiering, Concierge, Operator and Business Centre
Operations Management
Requisition for entire department
Implement systems and procedures that achieve higher cost efficiency and guest satisfaction
Facilitate learning development or all the team members
Maintain the Log Book and effective follow up system, check the daily arrival list and monitor all VIP movement
Smooth Check In & Check Out
Co-ordinate with departments like Loss & Prevention and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the Hotel are met
Act as a 'One point of Contact' for guests, constantly interact with Guests in order to solicit the feedback
Maintain the Guest History System and updating Guest Profiles
Co-ordinate operations with Club Floors, Concierge, Travel Desk or any other sub-departments through the Guest cycle
Ensure that all the statutory requirements for in house Guests are met or instance C-forms, etc
Winner of Best Practice ACDC Champion for the Hotel in India
On Shift Duty Manager during the GST Revision 2019
LCAH Champion of the Hotel
Got the Best Online Review on TripAdvisor for the Hotel
Ensure Training Calendars are religiously followed and to be submitted to L&D Manager on monthly basis
Designated as ALL SAFE Officer for Accor during the COVID-19 to ensure that all precautionary measures will be followed in the Hotel for the Guests and Staff as well
Worked for entire four months during the lockdown and post that too at the resort ensure the resort upkeep, all necessary preventive measures are taken including the staff precautions with regards to Covid-19
Personal Information
- Father's Name: Mr. Manoj Kumar Mehrotra
- Date of Birth: 12/09/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to best of my knowledge.
Timeline
Assistant Front Office Manager
Beleza By the Beach resort
12.2023 - Current
Area Quality Assurance & Operations Manager - Hyderabad
Treebo Hotels
05.2022 - 12.2023
Front Office Manager
Ibis Coimbatore City Centre
01.2022 - 04.2022
Duty Manager
Holiday Inn Bengaluru Racecourse
07.2021 - 12.2021
Duty Manager
Novotel Mumbai Juhu Beach
11.2020 - 05.2021
Duty Manager
Novotel Goa Dona Sylvia Resort
01.2019 - 08.2020
Team Leader-Front Office
Novotel Hyderabad Airport
11.2017 - 01.2019
Front Office Agent
The Ritz-Carlton, Bangalore
06.2016 - 11.2017
Guest Service Associate
Jaypee Palace Hotel & Conventional Centre, Agra
01.2015 - 05.2016
B.B.A in Hotel Management -
A-IHM, Noida
07.2012 - 07.2015
Intermediate -
G.P.M. College
03.2011 - 04.2012
High School -
G.P.M. College
03.2009 - 03.2010
On Job Training
GenX Rajmahal, Members Of 1589 Hotels
Industrial Trainee
The Fulbari Golf, Casino & Spa Resort
Vocational Trainee
Radisson Blu Hotel