Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
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Prakhar Mehrotra

Prakhar Mehrotra

Passionate Hotelier || Rooms Division
Goa

Summary

  • To carve a niche for myself at the top through teamwork, performance and competition, so as to be a part of result oriented professional team providing opportunities for career development.
  • Greet guests in a warm & friendly manner and offer personalized services.
  • Inform guests about shows, facilities, services and room amenities available at hotel.
  • Anticipate and address guest's service needs.
  • Listen to guest's complaints or concerns and resolve their issues in a timely manner.
  • Arrange transportation for all the guests.
  • Handle business center equipment.
  • Attending all local and overseas calls
  • Check-in
  • Check Out
  • Experienced in management of overall Front Office Operations, coordination with all other departments for better Guest Experience, Training & Research Development.
  • Able to structure, create and build teams and motivate employees to perform to their maximum potential.
  • Through knowledge of Front Office Operations and its effective application to achieve and overcome operations issues.

Organized office professional with top-notch administrative skills and solid background in Hotels & Resorts industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Assistant Front Office Manager

Beleza By the Beach resort
12.2023 - Current
  • Ensured accurate billing procedures were followed consistently by front desk staff members
  • Prepared reports to assist business leaders with key decision making and strategic operational planning
  • Reconciled end-of-day reports to determine accurate billing and payment processing
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement
  • Identified opportunities to streamline processes and improve office operations and efficiency

Area Quality Assurance & Operations Manager - Hyderabad

Treebo Hotels
05.2022 - 12.2023
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.

Front Office Manager

Ibis Coimbatore City Centre
01.2022 - 04.2022
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization

Duty Manager

Holiday Inn Bengaluru Racecourse
07.2021 - 12.2021
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Streamlined and monitored quality programs to alleviate overdue compliance activities

Duty Manager

Novotel Mumbai Juhu Beach
11.2020 - 05.2021
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Set aggressive targets for employees to drive company success and strengthen motivation

Duty Manager

Novotel Goa Dona Sylvia Resort
01.2019 - 08.2020
  • Developed and maintained courteous and effective working relationships
  • Managed time efficiently in order to complete all tasks within deadlines
  • Gained extensive knowledge in data entry, analysis and reporting
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Delivered services to customer locations within specific timeframes

Team Leader-Front Office

Novotel Hyderabad Airport
11.2017 - 01.2019
  • Generated reports detailing findings and recommendations
  • Evaluated customer needs and feedback to drive product and service improvements
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials

Front Office Agent

The Ritz-Carlton, Bangalore
06.2016 - 11.2017
  • Responded to inquiries from callers seeking information
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads
  • Maintained transaction security by verifying payment cards against identification
  • Completed daily logs for management review

Guest Service Associate

Jaypee Palace Hotel & Conventional Centre, Agra
01.2015 - 05.2016
  • Answered hotel phones with professionalism and directed calls appropriately
  • Provided accurate information regarding local attractions, restaurants and activities
  • Facilitated and coordinated transportation services for guests

On Job Training

GenX Rajmahal, Members Of 1589 Hotels

Industrial Trainee

The Fulbari Golf, Casino & Spa Resort

Vocational Trainee

Radisson Blu Hotel

Education

High School -

G.P.M. College
Bareilly
03.2009 - 03.2010

Intermediate -

G.P.M. College
Bareilly
03.2011 - 04.2012

B.B.A in Hotel Management -

A-IHM, Noida
Noida
07.2012 - 07.2015

Skills

Hardworking & Quick learner

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Personal Information

  • Father's Name: Mr. Manoj Kumar Mehrotra
  • Date of Birth: 12/09/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that the information furnished above is true to best of my knowledge.

Timeline

Assistant Front Office Manager

Beleza By the Beach resort
12.2023 - Current

Area Quality Assurance & Operations Manager - Hyderabad

Treebo Hotels
05.2022 - 12.2023

Front Office Manager

Ibis Coimbatore City Centre
01.2022 - 04.2022

Duty Manager

Holiday Inn Bengaluru Racecourse
07.2021 - 12.2021

Duty Manager

Novotel Mumbai Juhu Beach
11.2020 - 05.2021

Duty Manager

Novotel Goa Dona Sylvia Resort
01.2019 - 08.2020

Team Leader-Front Office

Novotel Hyderabad Airport
11.2017 - 01.2019

Front Office Agent

The Ritz-Carlton, Bangalore
06.2016 - 11.2017

Guest Service Associate

Jaypee Palace Hotel & Conventional Centre, Agra
01.2015 - 05.2016

B.B.A in Hotel Management -

A-IHM, Noida
07.2012 - 07.2015

Intermediate -

G.P.M. College
03.2011 - 04.2012

High School -

G.P.M. College
03.2009 - 03.2010

On Job Training

GenX Rajmahal, Members Of 1589 Hotels

Industrial Trainee

The Fulbari Golf, Casino & Spa Resort

Vocational Trainee

Radisson Blu Hotel
Prakhar MehrotraPassionate Hotelier || Rooms Division