Prakhar Pandey

Business Growth:

• Strategically expand distribution channels and increase market share within the designated operational area.
• Identify, engage, and nurture Direct Selling Agents (DSAs) to synchronize efforts and enhance business presence.
• Analyze insights provided by Territory Sales Managers (TSMs) regarding local competitors, ensuring accuracy and devising appropriate counter-strategies for local initiatives.
• Utilize data analysis to pinpoint areas for improvement, conducting market visits to identify optimal performance zones.
• Compare and benchmark performance metrics against territorial standards to adopt best practices.
• Plan effective market sizing, geographic coverage, and team structure for TSMs, Team Leaders (TLs), Business Development Executives (BDEs), and Field Leaders (FLs).
• Develop clear communication strategies to effectively convey plans and targets to the team, minimizing expectation versus delivery gaps.
• Proficiently interpret formats and data to gather precise information, particularly when conducting surveys and deriving insights.

Stakeholder Management:

• Manage and resolve merchant escalations in the market, collaborating with internal stakeholders for timely resolution.
• Liaise with cross-functional teams such as Marketing, Sales Capability, and HR to ensure adequate market support in terms of collaterals, manpower, and onboarding experience.
• Establish processes and metrics for tracking progress, organizing regular review sessions with all stakeholders.
• Ensure adherence to process timelines for DSA payouts and receipts, ensuring accurate calculations and timely disbursements.

People Management:

• Drive recruitment efforts for Territory Sales Managers (TSMs), Business Development Executives (BDEs), and Relationship Team Leaders (RTLs) to maintain full team strength.
• Facilitate the onboarding process for new team members, acquainting them with PhonePe's operational protocols.
• Actively participate in performance appraisal exercises, offering insights on team performance and providing constructive feedback for individual growth and development.
• Provide regular coaching to TSMs to enhance their ability to manage the input and output deliverables of BDEs effectively.
• Analyze factors contributing to attrition and implement corrective measures to minimize turnover.
• Spearhead team-level recognition and engagement initiatives.

Quality Management:

• Oversee quality parameters such as KYC compliance and PFB usage to identify discrepancies and initiate corrective measures.
• Validate audits conducted by TSMs, evaluating the processes followed and insights shared.
• Monitor compliance performance to ensure strict adherence to regulatory standards and zero deviation.

• Business Growth: Grow merchant network by driving acquisition and servicing to attract and retain them
• Drive quality in execution by audits and review mechanisms
• Meet merchants to present products and manage escalations
• Monitor competition within assigned territory and share inputs with leadership team
• Drive acquisition and win backs productivity to ensure right ROI
• Ensure payout closure and NOC from BDEs and FLs/TLs for all payments
• Brand Visibility: Ensure brand visibility in assigned territory leveraging collaterals provided by the organization
• Participate in promotional events and other BTL activity (e.g
• Road shows and trade shows) to cultivate customer relationships
• People Management: Facilitate hiring of BDEs/ TLs to ensure 100% manning in their territories
• Onboard and provide on-the-job-training to the front-line sales team to improve performance
• Monitor KPIs and coach team members on an ongoing basis
• Work towards retention and engagement of the front-line sales team
• Drive execution rigor by being in the market and observing BDEs/TLs
• Motivate the team by regularly communicating about monthly schemes and incentives.

• Handling 20 UCDs
• Driving inspection and closure for entire city
• Contributing to 45% of total B2B GMV
• Closing 22+ car with average margin of Rs 7200 per car with 39% of I2P per month
• Guiding team of 6 members.

• Client Acquisition
• Maintaining client(dealer) heath chart from month to month
• Mentoring DRM for Pricing during auctions
• Taking care of PLL and business partner grievances in the city
• Providing refresher training for SOP's to entire retail including store managers
• Responsible for pricing for entire city
• Taking care of home inspection leads
• Highly active in expansion.

• Managing and coordinating between Retail and Sales for all communications, pricing and deal closures
• Accountable for getting the best pricing for every lead in the city
• Accountable for all deal closures of the retail centers
• Ensuring month on month growth of the retail centers allocated
• Won Best PAN India PD Award: December and March
• Closed over a 2500+ cars in the six month.

• Have sold over five hundred cars in six months
• Have handled a total dealer base of over fifty channel partners
• Key Account Management - Have managed key accounts of various brands such as Maruti, Hyundai and Tata etc
• Channel Partner On boarding
• Have won various awards such as: Best Dealer Experience - February - PAN India, Best Dealer NPS - February - PAN India, Best Calling Feedback - March - PAN India, Highest Overall Score - April - PAN India.

• Have opened and established three stores Baner, Kharadi and Swargate
• Have purchased around 100 cars ranging from scrap to luxury in one month
• Complete store management
• Taking care of overall customer experience.

• With more than 3 Lakh members, Desi Diaries is established as one of India's biggest community of photographers curating stunning photographs from daily walks of life
• Taking care of entire sales and marketing
• Designing of the website and pages
• Team building from scratch
• Branding
• Business development and plan
• Set the theme for the competition
• Looked for the collaboration with other brands
• Handled the Digital Marketing of the website.

• Analyzed the Market distribution
• Look for the new potential counters
• Deals with dealers and distributors
• Handled the issues of Retailers and Customers
• Branding and Promotions for the brand
• Did market research for Market share, Brand presence, Distribution weighted and counter share for the brand Achievement
• Got appreciation from higher level management.