Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Websites
Awards
Timeline
Generic
Prakhar Saraswat

Prakhar Saraswat

Associate Director- Head of Operations
Bengal

Summary

Dynamic and results-oriented professional with over 13 years of experience in leadership roles, including Associate Director, Senior Manager, and Delivery Manager. Expertise in project management, stakeholder engagement, and strategic planning across diverse sectors within the IT industry. Proven track record of driving operational excellence and delivering innovative solutions that align with business objectives. Committed to fostering collaborative environments that enhance team performance and achieve organizational goals.

Overview

13
13
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Associate Director of Operations

SCM Yuga Technologies Pvt. Limited
07.2024 - Current
  • Strategic Leadership: Spearhead end-to-end operations for a high-growth IT consultancy, aligning finance, HR, and marketing with the company’s vision to drive scalability, profitability, and client excellence. Key Responsibilities & Impact: - Operational Excellence: Design and execute lean processes across delivery, finance, HR, and marketing.
    - Revenue & Growth: Partner with the COO and leadership team to identify expansion opportunities (e.g., new markets, M&A, service lines), which can contribute to year-over-year revenue growth.
    - Stakeholder Leadership: Act as the bridge between C-suite strategy and ground execution, ensuring seamless collaboration among pre-sales, delivery, and client success teams. Talent & Culture: Scale high-performing teams through agile HR practices, leadership development, and retention strategies, fostering a culture of innovation and accountability. Why It Matters: I thrive on turning ambiguity into structure, balancing rapid growth with operational discipline, to build a foundation for sustainable scale. Strategic Leadership: Spearhead end-to-end operations for a high-growth IT consultancy, aligning finance, HR, and marketing with the company’s vision to drive scalability, profitability, and client excellence. Key Responsibilities & Impact: - Operational Excellence: Design and execute lean processes across delivery, finance, HR, and marketing. - Revenue & Growth: Partner with the COO and leadership team to identify expansion opportunities (e.g., new markets, M&A, service lines), which can contribute to year-over-year revenue growth. - Stakeholder Leadership: Act as the bridge between C-suite strategy and ground execution, ensuring seamless collaboration among pre-sales, delivery, and client success teams. -Talent & Culture: Scale high-performing teams through agile HR practices, leadership development, and retention strategies, fostering a culture of innovation and accountability. Why It Matters: I thrive on turning ambiguity into structure, balancing rapid growth with operational discipline, to build a foundation for sustainable scale.
  • Skills: Leadership, Operations Management, Business Strategy, People Management, IT Operations.

Senior Manager

KAAR Technologies
07.2023 - Current
  • Possessing Delivery Management, Client Relationship Management, Delivery governance across the project, Operational Excellence, Change Management, Drive and deploy Knowledge Management and sharing Capability Development and Talent Pipeline Creation, Team Management.
  • Develop a detailed project plan that outlines the scope, timelines, resources, and milestones.
  • Define the project objectives and deliverables in collaboration with key stakeholders.
  • Allocate and manage resources efficiently, including both internal teams and external consultants or vendors.
  • Lead and motivate the project team, fostering a collaborative environment to meet project goals.
  • Facilitate stakeholder meetings and workshops to ensure alignment and address concerns or changes.
  • Continuously monitor risks throughout the project lifecycle, adapting strategies as necessary.
  • Oversee the project budget, ensuring that the upgrade stays within financial constraints.
  • Ensure that quality standards are met throughout the project, from initial planning to final implementation.
  • Oversee the testing processes, including unit testing, integration testing, and user acceptance testing, to ensure the new system meets business requirements.
  • Develop and implement a comprehensive training program for end-users, ensuring smooth adaptation to the new SAP S/4 HANA system.
  • Lead change management efforts to minimize resistance and maximize user adoption and proficiency.
  • Oversee the migration of data from the current SAP system to SAP S/4 HANA, ensuring accuracy and minimal data loss.
  • Conduct post-implementation reviews to evaluate the success of the project and identify lessons learned for future initiatives.

Project Manager

Wipro Ltd.
12.2022 - 07.2023
  • Identify key stakeholders to ensure establishing and maintaining positive business relationships among stakeholders (internal or external)
  • Providing progress and status reports at regular intervals to the client
  • Maintain regular communication with customer / partner / supplier; addressing needs through empathy with their environment
  • Define activities, responsibilities, critical milestones, resources, skills, interfaces and budget. Optimize costs and time utilization minimise waste and deliver projects on time and budget as per the contract and agreed scope with a high-quality result.
  • Anticipate all possible risks and manage them by applying the suitable risk management strategy; developing contingency plans.
  • Define and implement the governance model as per the project needs
  • Executing Steering Committee Discussion
  • Adopt and build software engineering best practices which can be leveraged by other teams

Delivery Manager

TCS
06.2021 - 12.2022
  • Building and driving strong client relationship with client’s sponsor, CIO and other leadership members to manage digital transformation agenda and delivery of their programs and projects.
  • Managing stakeholder expectations including driving Steering Committees/ Exco meetings on overall project status, key issues and risks and able to drive decision making at leadership level.
  • Providing delivery management that covers the full project life cycle: opportunity management, proposal building, bid qualification, delivery partner identification, staffing, client management, delivery and execution governance
  • Executing multiple delivery streams spread across geography for clients to ensure governance at a management level
  • Providing management oversight and direction to Project and Agile/Scrum Teams and act as a bridge between these teams and the other support, management, vendor, service provider and partner organizations

Customer Service Manager - SAP S/4HANA Cloud

TCS
06.2018 - 06.2021
  • Customer focused and act as a single point of contact for all issues, escalations, follow-ups, and planning tasks.
  • Successfully manage Stakeholders to build strong Business Relationships and delivered highly complex and potential program solutions.
  • Project manager responsibilities for managing the project plan, working with client, third parties and offshore team to design, build, test and deploy a campaign and analytics platform.
  • Writing RFP responses, SOWs, Staffing estimations for various projects and requests from Client.
  • Proactively advocate for client’s requirement and ensure appropriate delivery.
  • Work with the development teams and other stakeholders to prioritize, mitigate, resolve, and report on tasks.
  • Monthly reporting on service level management statistics
  • Track and gather data for measuring operational trends and identify areas of improvement.
  • Maintain knowledge base and documentations to streamline incidents
  • Gathering requirements from stakeholders, create functional documents and training material, and proactively work with teams to ensure program success.
  • Understanding the requests from Presales team on new S/4HANA Cloud Finance and Controlling concepts and developing new scenarios in a form of step by step demo guide to succeed on the core mission of showcasing better demos and help systems that help customers achieve their goals.
  • Creating demo guides involves, configuration, creating required data in the various systems, and testing the end to end cycle.
  • I also work on a concept called FLC (Finance Living Company) which is like a virtual company with real time data. This helps the stakeholders to showcase the Demo with proper data and facts in order to project a real scenario.
  • Creation of Personas Tiles and Implementation of Transaction & KPI Fiori Tiles in Fiori Designer. Created around 30 personas tiles to serve various business scenarios

Project Manager

NTT DATA
06.2016 - 06.2018
  • Managed end to end operations and development activities for FI module (SLAs, KPIs, billing/revenue, service management)
  • Project proposals, effort estimation, contract documentation, billing
  • Knowledge management- solution documentation, monthly dashboard preparation
  • Regular interactions with stakeholders and customers, review of SLAs and overall deliverables

Delivery Senior Consultant

NTT DATA
04.2012 - 06.2016
  • Involved in AS-IS & TO-BE followed by BBP preparation.
  • Defining of FI Organization Structure like Company, Company Code. Configuration and Assignment of Fiscal Year Variant, Posting Period Variant and Field Status Variant.
  • In General Ledger Accounting Creation of Chart of Accounts and Account Groups. Creation of Master Records, G/L document entries.
  • In Accounts Payable: Configuration of Vendor Account Groups, Creation of Master records, Vendor Down payments and Dunning process.
  • Defining House Banks and Configuration of Automatic Payment program with Cheque printing.
  • System configuration for month end closing activity – like Foreign Exchange Valuation, Recurring Entries, Depreciation posting, Close MM period and close FI posting period.
  • Defining Controlling Area and assigning company Code to controlling Area.
  • Cost Element Accounting: Creation of Cost elements and Cost element groups.
  • Cost Center Accounting: To support management reporting a Standard. Hierarchy design is created with lower nodes level within the hierarchy which are assigned to Cost Center Master data.
  • Creating Cost Center Categories based on the functional areas and making changes to them which serves the default control indicator value to cost center master record.
  • Developing the Periodic Allocation methods: Assessments and Distribution.
  • Internal Order and Budget Calculation
  • Data migration activities for Asset Accounting and FSCM module.
  • Integration of FI with MM and SD module.
  • Implemented Cash Based accounting with New G/L concept in the system
  • Depending on nature of issue provide the solution. Raise OSS for product errors.
  • In case of Change Requests make the necessary configuration, document the changes, and obtain user approval after testing.
  • Involved in Functional and Technical specifications.

Education

Professional Certificate Programme - Business Administration And Management, General

Indian Institute of Management, Kozhikode
Kozhikode
04.2001 -

MBA - Finance and Human Resource

La Trobe University
01.2011

Masters in Technology - Electronics and Communication

La Trobe University
01.2011

Bachelors in Technology - Electronics and Communication

Amity University
01.2009

Skills

  • Delivery Management
  • Project Management
  • Stakeholder Management
  • Resource management
  • Strategy Planning
  • Operational Excellence
  • General management and administration
  • Executive leadership
  • Performance management
  • Cost reduction
  • Agile
  • Jira
  • SAP S/4HANA Cloud
  • Microsoft Suite

Certification

ITIL Foundation - Aug 2018 Internal certification from TCS

References

Susan, Wilken, Senior Accountant / Aftermarket, Susan.wilken@honeywell.com

Interests

Cricket, Dance, Fitness, Travel

Awards

Received a Dean certificate for scoring highest marks in Management Finance during my MBA., Won various Cricket tournaments at Corporate level.

Timeline

Associate Director of Operations

SCM Yuga Technologies Pvt. Limited
07.2024 - Current

Senior Manager

KAAR Technologies
07.2023 - Current

Project Manager

Wipro Ltd.
12.2022 - 07.2023

Delivery Manager

TCS
06.2021 - 12.2022

Customer Service Manager - SAP S/4HANA Cloud

TCS
06.2018 - 06.2021

Project Manager

NTT DATA
06.2016 - 06.2018

Delivery Senior Consultant

NTT DATA
04.2012 - 06.2016

Professional Certificate Programme - Business Administration And Management, General

Indian Institute of Management, Kozhikode
04.2001 -

Masters in Technology - Electronics and Communication

La Trobe University

Bachelors in Technology - Electronics and Communication

Amity University

MBA - Finance and Human Resource

La Trobe University

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Prakhar SaraswatAssociate Director- Head of Operations