Prakhar Tyagi
Ghaziabad
Summary
Associate Architect with over 5 years of successful experience in SQL,Python, project planning and execution to provide end to end solutions using Agile methodology. Recognized consistently for performance excellence and contributions to success in Information Technology industry. Strengths in data analytics using Amazon Quicksight and a hands-on POC using Amazon Connect for Chat channel backed by training in AWS. Managed and reviewed Defect analysis reports, created on Quicksight dashboards, on a daily basis with the client to ensure defect free project and timely completion of the software development of the system. A quick learner and a hard worker with excellent communication skills motivated to learn and grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Platform Engineer
Quantiphi
10.2023 - Current
- Worked as a Technical Architect to design end to end Contact Center solutions using AWS, making use of services such as Amazon Connect, Lex, Polly etc
- Worked on several RFIs and RFPs, in coordination with other stakeholders involved and developed project plans for the solutions.
- Developed dashboards using Tableau and Quicksight to derive deep insights from the data provided and made use of these insights to enhance the implementation process or the existing setup.
- Successfully provided deliverables post the closing of the project by providing training to the concerned users and post deployment support.
Amazon Connect Developer
HCL Technologies
09.2021 - 10.2023
- Led a team of Service Now developers and Amazon Connect developers to provide end to end Contact Centre solutions (CCas) using Amazon Web Services.
- Designed, developed,deployed and managed Omni channel cloud contact center. Modified and created contact flows to enhance customer's experience with the contact center
- Ensured successful migration of contact centers from their existing platforms like Genesys, CISCO etc to Amazon Connect Omnichannel Cloud contact center.
- Implemented, documented and maintained the Service Now platform to meet specific business needs to support ITSM and business processes.
- Oversaw the integration of Service Now and Amazon Connect integrated services portal development.
- Translate complex requirements into detailed architecture, design and code and ensure timely execution of the project under the designated budget and timeline.
- Experience with other AWS services such as Amazon Connect, Amazon Lex, AWS Polly, S3 etc
- Built conversational interfaces using voice and text with Amazon Lex, and incorporated them into the Contact center flow as per the client's requirements.
- Used the speech language understanding system by taking text and utterances as input and generate the appropriate response for the user
- Hands on experience with python scripting, required for developing and maintaining Lambda and Service Now functionalities
- Developing and maintaining Amazon Connect APIs with Service Now
- Developed enhancements for applications developed by the enterprise application development team.
Senior Analyst
Wipro Technologies
04.2017 - 07.2021
- Performed system and business analysis along with configuration management. Understanding the functional and technical requirements initiated by clients and implementing them on the existing system.
- Developed complex SQL queries for data analysis, processing and maintaining large database.
- Successfully handled and executed 4 Annual Enrollment projects for different clients. Leading the Upoint change orders for all of the assigned clients.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Developing and executing comprehensive test plans for unit, integration, regression testing, black box and white box testing etc
- Managing and reviewing Defect reports with the Client to ensure the project is free of all the defects and bugs at the time of moving into Production environment
- Identified and resolved any reported bugs or defects through root cause analysis and research
- Supported and aligned efforts to meet business and customer needs
Education
Bachelor of Technology - Information Technology
Inderprastha Engineering College
Ghaziabad, India07.2017
Skills
- Tableau
- Foundations of Project Management
- Amazon Connect
- Amazon Lex
- SQL
- Cloudwatch
- Python
- Service Now
- SDLC
Certification
- Tableau
- Foundations of Project Management, Google Project Management
Timeline
Senior Platform Engineer
Quantiphi
10.2023 - Current
Amazon Connect Developer
HCL Technologies
09.2021 - 10.2023
Senior Analyst
Wipro Technologies
04.2017 - 07.2021
Bachelor of Technology - Information Technology
Inderprastha Engineering College
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