Prakhar Parashar

• Led & mentored a 17-member team , improving order processing efficiency and exceeding KPI targets by 15% .
• Spearheaded RPA & IDP automation in SAP , reducing order processing time by 85% (from 20 minutes to 3 minutes per order) .
• Standardized global SOPs , enhancing operational transparency and service consistency.
• Optimized on-time delivery tracking , improving fulfillment timelines by 10% .
• Managed stakeholder engagement across supply chain and logistics, enhancing vendor relationships.
• Improved customer satisfaction by 15% through proactive issue resolution ( 90% of escalations resolved within 24 hours ).
• Conducted team training and performance evaluations , increasing efficiency by 20% through coaching initiatives.

• Led a pilot process for activity downloads , training 10+ team members , developing 5+ Job-Aids and process manuals , and implementing quality audits that improved process accuracy by 30% .
• Translated 500+ critical business documents, emails, and reports from French to English , ensuring seamless communication between global teams.
• Provided oral and written interpretation services in French and English , supporting cross-functional collaboration for 20+ stakeholders .
• Applied customer service best practices , contributing to a 20% increase in client satisfaction through accurate and efficient communication.

• Part of the pilot batch handling Work-In-Progress (WIP) files for
a leading Canadian insurance client, ensuring a seamless
transition and process stabilization.
• Was responsible for the efficient processing and indexing of
claims.
• Ensured effective audit controls and feedback mechanisms were
in place, contributing to quality assurance.
• Drove adherence to operational performance standards, leading
to improved team performance, product quality, and customer
satisfaction.
• Played a key role in onboarding new team members

1. Promoted Latin American culture and services offered by La Casita while managing the overall center operations.
2. Provided customer service to international clients, addressing their inquiries and concerns.
3. Generated leads through social media marketing efforts.

• Successfully managed all aspects of client communication, including inbound calls, outbound marketing campaigns, and handling tour-related inquiries.
• Successfully managed the execution of group tours, ensuring smooth and enjoyable travel experiences for clients