Prakhar Parashar
Summary
Strategic leader with 12+ years of experience in customer service, order management, and supply chain operations . Expertise in team leadership, stakeholder collaboration, process automation, and operational efficiency . Proven ability to develop high-performing teams, drive KPIs, and optimize global supply chains . Adept at leveraging SAP S/4HANA, RPA, and Lean methodologies to enhance productivity and customer satisfaction. Seeking a Managerial role to lead and develop teams while improving service delivery and business outcomes.
Overview
13
13
years of professional experience
6
6
Certification
Work History
Lead Analyst - Order Management & Customer Service
Mann and Hummel Filters
10.2022 - Current
- Led & mentored a 17-member team , improving order processing efficiency and exceeding KPI targets by 15% .
- Spearheaded RPA & IDP automation in SAP , reducing order processing time by 85% (from 20 minutes to 3 minutes per order) .
- Standardized global SOPs , enhancing operational transparency and service consistency.
- Optimized on-time delivery tracking , improving fulfillment timelines by 10% .
- Managed stakeholder engagement across supply chain and logistics, enhancing vendor relationships.
- Improved customer satisfaction by 15% through proactive issue resolution ( 90% of escalations resolved within 24 hours ).
- Conducted team training and performance evaluations , increasing efficiency by 20% through coaching initiatives.
Senior Specialist - Order Management & Customer Service
Mann and Hummel Filters
03.2016 - 01.2020
- Led a pilot process for activity downloads , training 10+ team members , developing 5+ Job-Aids and process manuals , and implementing quality audits that improved process accuracy by 30% .
- Translated 500+ critical business documents, emails, and reports from French to English , ensuring seamless communication between global teams.
- Provided oral and written interpretation services in French and English , supporting cross-functional collaboration for 20+ stakeholders .
- Applied customer service best practices , contributing to a 20% increase in client satisfaction through accurate and efficient communication.
Senior French Associate
Capgemini
01.2010 - 09.2012
- Part of the pilot batch handling Work-In-Progress (WIP) files for a leading Canadian insurance client , ensuring a seamless transition and process stabilization.
- Provided bilingual (French-English) customer service , managing policy inquiries, claims processing, and escalations , improving response accuracy by 20% .
- Translated 1200+ critical insurance documents, emails, and reports from French to English , facilitating clear communication across global teams.
Education
Master of Tourism Administration - Minor in French Language
Banaras Hindu University
01.2012
Bachelor of Science -
Veer Bahadur Singh Purvanchal University
01.2010
Skills
- Team Management
- Stakeholder Collaboration
- KPI & SLA Management
- SAP SD
- CRM (SAP S/4HANA)
- RPA (BluePrism)
- IDP (Decipher)
- CSM (ServiceNow)
- Data Visualization
- Performance Dashboards
Accomplishments
- Customer Service & Stakeholder Engagement: Enhanced customer satisfaction ratings from 85% to 97% by spearheading proactive issue resolution processes, strengthening vendor relationships and communication channels.
- Process Automation & Operational Efficiency: Reduced order processing time by 85% by leading RPA and IDP automation, saving approximately 10 hours of manual effort weekly.
- Leadership & Team Development: Led and mentored a 17-member team, achieving a 20% improvement in individual performance through coaching and team training focused on Lean methodologies.
Certification
- Zendesk Customer Service Professional Certificate, 2024
- Agile Foundations (IIBA), 2024
- Lean Six Sigma with AI (Yellow Belt), 2024
- Root Cause Analysis (PMI), 2024
- Process Discovery for RPA, 2024
- ServiceNow IT Leadership, Projected 2025
Languages
English
French
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Analyst - Order Management & Customer Service
Mann and Hummel Filters
10.2022 - Current
Senior Specialist - Order Management & Customer Service
Mann and Hummel Filters
03.2016 - 01.2020
Senior French Associate
Capgemini
01.2010 - 09.2012
Bachelor of Science -
Veer Bahadur Singh Purvanchal University
Master of Tourism Administration - Minor in French Language
Banaras Hindu University
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