Prakhar Parashar

• Promoted to Senior Lead Analyst, leading GBTS-OM team of 17+ analysts ensuring seamless order-to-cash lifecycle management.
• Appointed as GBTS Automation Ambassador (August 2025), successfully implementing 5 automation initiatives with 100 % go-live success rate for 3 projects and 2 in user testing phase.
• Supported Automation CoE team in deployment of return analysis automation delivering 1 FTE benefit, reducing processing time from 2 days to 5 minutes (99.8% time reduction).
• Led team to win Best Team Award (September 2025) for exceptional performance in post-migration issue resolution and operational excellence.
• Designated as Point of Contact for SAP to S/4HANA migration, managing end-to-end testing, stakeholder coordination, and pre-go-live validation achieving 98.7% success rate.
• Served as Key User and Process Tester for SAP S/4HANA migration, conducting comprehensive end-to-end testing and providing critical feedback for successful implementation.
• Orchestrated resolution of 2,000+ post-migration issues in 3 days through strategic deployment of automation and team coordination.
• Maintained proactive communication with sales, customers, and internal stakeholders, ensuring zero critical escalations during migration.
• Collaborated with cross-functional teams to enhance project outcomes.
• Supported the transition and led training for the newly transitioned team during my manager’s absence, ensuring seamless knowledge transfer and 100% go-live success.
• Led cross-functional teams to analyze and optimize data-driven decision-making processes.
• Developed comprehensive reports to inform strategic initiatives and enhance operational efficiency.
• Mentored junior analysts, fostering skill development and improving analytical capabilities across the team.
• Streamlined data collection methods, resulting in increased accuracy and reduced processing time for reports.
• Collaborated with cross-functional teams to implement data-driven solutions, driving business growth and profitability.
• Served as a subject matter expert on various industry topics, providing guidance and support during strategic planning sessions.
• Leveraged advanced programming skills to automate repetitive tasks, increasing overall productivity within the analytics team.
• Identified opportunities for process improvement, leading to increased accuracy and reduced turnaround time for critical analyses.
• Generated ad-hoc reports to evaluate specific business requirements.
• Collaborated with stakeholders to align project goals with business objectives and drive results.

• Managed critical deal pipeline on monthly and quarterly basis, aligning with Sales, Sales Excellence, and key Subsidiary sales stakeholders ensuring accurate contract execution.
• Validated and executed 150+ agreements and post-sales lifecycle transactions monthly, ensuring accuracy in billing, customer records, and downstream financial processes.
• Orchestrated billing execution ensuring accurate order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability.
• Managed credit approval processes including Finance exception approvals on high-value credits, executing all credits and associated rebills while tracking billing status and customer PO coverage.
• Led & mentored a 17-member team , improving order processing efficiency and exceeding KPI targets by 15% .
• Spearheaded RPA & IDP automation in SAP , reducing order processing time by 85% (from 20 minutes to 3 minutes per order) .
• Standardized global SOPs , enhancing operational transparency and service consistency.
• Optimized on-time delivery tracking , improving fulfillment timelines by 10% .
• Managed stakeholder engagement across supply chain and logistics, enhancing vendor relationships.
• Improved customer satisfaction by 15% through proactive issue resolution ( 90% of escalations resolved within 24 hours ).
• Conducted team training and performance evaluations , increasing efficiency by 20% through coaching initiatives.

• Led a pilot process for activity downloads , training 10+ team members , developing 5+ Job-Aids and process manuals , and implementing quality audits that improved process accuracy by 30% .
• Translated 500+ critical business documents, emails, and reports from French to English , ensuring seamless communication between global teams.
• Provided oral and written interpretation services in French and English , supporting cross-functional collaboration for 20+ stakeholders .
• Applied customer service best practices , contributing to a 20% increase in client satisfaction through accurate and efficient communication.

• Part of the pilot batch handling Work-In-Progress (WIP) files for a leading Canadian insurance client, ensuring a seamless transition and process stabilization.
• Was responsible for the efficient processing and indexing of claims.
• Ensured effective audit controls and feedback mechanisms were in place, contributing to quality assurance.
• Drove adherence to operational performance standards, leading to improved team performance, product quality, and customer satisfaction.
• Played a key role in onboarding new team members.

• Promoted Latin American culture and services offered by La Casita while managing the overall center operations.

• Provided customer service to inbound customers, addressing their inquiries and concerns.

• Generated leads through social media marketing efforts.

Supported the transition.

• Established partnerships with local organizations to expand community involvement in cultural activities.
• Oversaw daily operations, ensuring compliance with health and safety regulations throughout the facility.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

• Successfully managed all aspects of client communication, including inbound calls, outbound marketing campaigns, and handling tour-related inquiries.
• Successfully managed the execution of group tours, ensuring smooth and enjoyable travel experiences for clients

• Cultivated strong relationships with clients to enhance customer loyalty and drive repeat business.
• Developed strategic sales plans to identify new market opportunities and expand service offerings.
• Analyzed market trends to adjust pricing strategies, maximizing profitability and competitiveness.
• Coordinated with marketing teams to create promotional materials that effectively communicated service benefits.
• Negotiated contracts with corporate clients, ensuring favorable terms while maintaining client satisfaction.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.