PRAKHIL NAIK
Hinganghat
Summary
Dynamic Senior Chief Engineer with extensive experience at Aditya Birla Sunlife Insurance, excelling in application maintenance and support. Proven track record in incident management, reducing resolution times significantly. Adept at stakeholder management and fostering cross-functional collaboration, leveraging skills in Agile methodologies and tools like Service Now to drive operational excellence.
Overview
10
10
years of professional experience
Work History
Senior Chief Engineer
Aditya Birla Sunlife Insurance
Mumbai
11.2022 - Current
- Govern the support for entire Digital Applications for Aditya Birla Sunlife Insurance.
- Maintaining and managing all Prospecting, Onboarding and Servicing applications.
- Collaborated with cross-functional teams, including development, operations, and quality assurance, to optimize application support workflows and enhance system stability.
- Implemented robust incident management procedures, to reduce mean time to resolution (MTTR) for critical incidents.
- Conducted regular reviews of support metrics, identifying trends and recommending proactive measures to prevent recurring issues.
- Developed and maintained comprehensive documentation for support procedures, troubleshooting guides, and knowledge base articles.
- Facilitated training sessions for support teams to ensure a deep understanding of applications and effective troubleshooting techniques.
Senior IT Manager
HDFC Bank
Mumbai
04.2021 - 10.2022
- Interfacing with clients for gathering requirements, conducting system analysis and finalizing technical / functional specifications and high level design documents for the project; contributing to the development of physical & logical architecture diagrams including testing, troubleshooting & debugging the application.
- Providing post-implementation, application maintenance and enhancement support to the client with regard to the Critical Business Application; ensuring availability and performance of each applications.
- Developing & implementing plans to improve delivery standards and presenting detailed reports to the management; defining service standards and ITIL based guidelines that serve as benchmark for excellent service delivery.
- Leveraging on broad knowledge of contractual SLAs to ensure service delivery as per client expectations; setting quality standards for all operational areas.
- Performing vulnerability assessments of software/ application by identifying, evaluating & classifying the same; taking corrective action to mitigate in accordance with set guidelines.
- Ensuring timely closure of all incidents as per Incident Management practices; conducting RCA of all incidents and preparing incident reports; leading trend analysis to avoid recurrence of the issues.
Developer Analyst - I
Wipro Technologies
Mumbai
01.2016 - 04.2021
- Defined & enforced standards to enhance automation of the build process and the development of environments.
- Suggested & implemented improvements to existing product documentation.
- Assisted in the development of internal as well as customer training materials.
- Managed escalated ticket/ incident management to support applications as well as participated in defect management, issue tracking/ trending.
- Imparted training on infrastructure & supported application; mentored the team members in day-to-day activities.
- Reported the issues to project management of TSA applications and escalated the same to tier 3 support personnel.
- Assisted internal customers and provided a high level of customer service and when providing application support.
- Supported applications, revised, updated, created & improved stored procedures, problem-solving and provided documentation as required, including RCA.
Systems Engineer
iGate Global Solutions
Mumbai
12.2015 - 12.2015
- Project Handled: Title: Enterprise Infrastructure Monitoring.
- Duration: Oct' 12 - Dec' 15.
- Description: EIM was about maintaining client's server infrastructure.
- It meant monitoring basic components of server and providing support to client.
- Deployed, monitored & set-up a particular threshold, when breached creates a BMC remedy ticket to client and helped in resolving the issue before any user generates a ticket.
Education
B.E. - Computer Engineering
Mumbai University
Mumbai, MH05-2011
Certificate of Higher Education - science
St Johns Junior College of Science
Hinganghat, MH06-2007
Skills
- Application Maintenance & Support
- Project Management
- Incident/ Change Management
- Requirement gathering and analysis
- Agile/ Scrum Methodologies
- SLA Management
- Stakeholder Management
- Client Engagement
- Team Management
- Dynamic
- Flexible
- Analytical
- Innovator
- Adaptable
- Problem Solver
- Secure CRT
- Jenkins
- New Relic
- TMART
- Service Now
- BitBucket
- BMC Patrol
- Unix/ Solaris
- WebSphere
- Jboss
- Weblogic
- Oracle
- Tomcat
- Java (Error Analysis)
- Dynatrace
Personal Information
Date of Birth: 30 March 1990
Languages
- English
- Marathi
- Hindi
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Timeline
Senior Chief Engineer
Aditya Birla Sunlife Insurance
11.2022 - Current
Senior IT Manager
HDFC Bank
04.2021 - 10.2022
Developer Analyst - I
Wipro Technologies
01.2016 - 04.2021
Systems Engineer
iGate Global Solutions
12.2015 - 12.2015
B.E. - Computer Engineering
Mumbai University
Certificate of Higher Education - science
St Johns Junior College of Science