Summary
Overview
Work History
Education
Skills
Leadership Profile
Timeline
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Prakirti Valiveti

Director Operations
Hyderabad

Summary

Focused operations specialist with over 5 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and spearheading target markets with new offerings.

Overview

5
5
years of professional experience

Work History

Director Operations

MentorMind
Hyderabad
07.2021 - Current
  • Defined, implemented and revised operational policies and guidelines to improve and maintain customer satisfaction at 90%
  • Oversaw day-to-day operational activities in accordance with business objectives leading to increase team member performance with 50% of the team being promoted
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Led synergies with functional leaders and management to develop and launch 3 programs and products
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations to meet the company OKRs
  • Curated and monitored SoPs & workflows to optimize resources
  • Set team and individual KPIs and provided regular, actionable feedback leading to high team member satisfaction of 96%
  • Developed and optimized organizational systems to boost efficiency, to keep operations scalable and agile for changing demands, leading to setting up processes for international client partnership delivery
  • Handled problematic customers and clients to assist the team and maintain excellent customer service
  • Managed, trained and motivated personnel to continuously excel in overseeing the customer success of an average of 10,000 customers per month
  • Managed an average of 30 partners and stake holders at any given time while maintaining high satisfaction rates of 90% and above
  • Managed diversified teams of sizes ranging from 3 to 30 over the 4-year period along with quarterly training on various aspects of management such as time management, leadership skills, project management, strategic planning and goal setting, team building, L&D, etc.

Sr Associate Strategy & Operations

MentorMind
Hyderabad
11.2019 - 07.2021
  • Identified bottlenecks to predict possible breakdowns in the processes
  • Overlooked daily operations, plan and execute delivery processes, carry out key communication between the C-Suite and the team
  • Conducted quality and user experience audits every quarter, in collaboration with the development team, to provide suggestions for the improvement of customer experience and processes automation leading to faster, more efficient problem resolutions
  • Strategized and managed over 4 projects every quarter from partnership ideation to successful delivery with my team
  • Led a team to research, test and successfully launch a product that led to exponential increase in the revenue stream by 300%
  • Mentored over 2000 users in the field of management and business administration through 1-on-1 and 1-to-many mentoring hours
  • Prepared variety of different written communications, reports and documents

Senior Associate Partnerships

MentorMind
Hyderabad
07.2018 - 11.2019
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
  • Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
  • Created strategic and tactical sales initiatives for forward planning to meet key objectives
  • Researched, tested and successfully launched a product that led to exponential increase in the revenue stream by 300%
  • Handled over 100 corporate stake holders with 90% customer retention rate
  • Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities

Operations Specialist

Dealspointer Inc
Agra
02.2018 - 06.2018
  • Assessed and set up offshore backend operation offices in India to reduce the month on month working capital by 25%
  • Assisted various departments with change by communicating new improvement plans and expectations
  • Tracked and analyzed reports to determine needed improvements
  • Monitored supply chain and managed logistics functions for company
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
  • Formulated demand planning and generated supply chain management metrics

Operations Associate

Dealspointer Inc
Dallas
04.2017 - 02.2018
  • Managed day to day operations for product procurement, packaging and delivery
  • Strategized and curated efficient processes to minimize costs and increase revenue by over 45%, every quarter
  • Led a team of 6 to manage supply and demand of products on a daily basis
  • Curated a PoA to set up offshore offices in India to run backend processes in order to decrease costs incurred on human capital
  • Led a team of 4 to run operations and pricing strategy, along with managing customer experience with the products
  • Managed the operations team to improve the efficiency of communication and automation of processes

Education

Master of Science - Environmental Engineering

Michigan Technological University
Michigan, USA
04.2001 -

Skills

    Strategic Thinking

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Leadership Profile

  • Lead coordinator at International Programs and Services at Michigan Technological University
  • President of the Indian Student Association at Michigan Technological University and led a team of 6 that resulted in 100% satisfaction rate of international students
  • Held the office of the Public Relations Officer at the International Club at Michigan Technological University
  • Interned in Cairo, Egypt in the education sector, led a team of 12 international delegates to curate an education curriculum that suits the underfunded educational institutions
  • 3 years of leadership in various roles in the world’s largest youth run organization. Led teams of various sizes, ranging from 5 to 50 over the 3-year period creating 100+ internship opportunities for international communities
  • Created over 300+ leaders in the social development sector, spread among over 5 countries
  • Developed over 175+ global social entrepreneurs via various developmental initiatives

Timeline

Director Operations

MentorMind
07.2021 - Current

Sr Associate Strategy & Operations

MentorMind
11.2019 - 07.2021

Senior Associate Partnerships

MentorMind
07.2018 - 11.2019

Operations Specialist

Dealspointer Inc
02.2018 - 06.2018

Operations Associate

Dealspointer Inc
04.2017 - 02.2018

Master of Science - Environmental Engineering

Michigan Technological University
04.2001 -

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Prakirti ValivetiDirector Operations