PRAKRITI CHAUDHARY
Mumbai
Summary
Aspiring HR professional with 6+ years of customer service and people coordination experience, currently pursuing an MBA in Human Resources (expected 2027). Seeking an HR Executive role where I can apply my skills in recruitment, training, and employee engagement to support organizational growth and foster a positive workplace culture.
Overview
7
7
years of professional experience
Work History
Team Leader
Creation Infosolutions
Jaipur
02.2023 - 07.2024
- Coordinated recruitment drives, managed interview schedules, and conducted HR briefings for new employees.
- Conducted performance monitoring, process ramp-down, and employee engagement sessions.
- Partnered with HR in policy implementation, grievance redressal, and employee counseling.
- Oversaw performance tracking and prepared performance guide for new hires.
Customer Experience Executive
CarDekho
Jaipur
01.2022 - 02.2023
- Collaborated with HR to plan and conduct training for support staff.
- Handled customer escalations, resolving over 95% of cases with customer satisfaction.
- Maintained and analyzed team performance reports for management review.
- Process Ramp Down.
Customer Support
DealShare Pvt. Ltd.
Jaipur
01.2021 - 01.2022
- Mentored new employees, helping them adapt to processes faster.
- Partnered with HR to document and resolve workplace grievances.
- Acted as interim team leader managing 12-member team.
- Resolved 70+ customer escalations via social media within a day.
Senior Associate
VOIFS Consultancy Pvt. Ltd.
Jaipur
03.2020 - 06.2021
- Conducted tele-screening and initial HR interviews.
- Maintained attendance records and shift schedules for 20+ employees.
- Implemented refresher training that improved customer satisfaction by 15%.
- Consultancy closed during pandemic.
Customer Service Executive
Teleperformance
Jaipur
08.2018 - 02.2020
- Assisted with high-quality customer interactions while documenting cases in CRM.
- Conducted HR reporting sessions to improve service delivery.
- Organized HR employee engagement activities and feedback collection.
- Process Ramp Down.
Customer Service Associate
kuzuf Pvt. Ltd.
Jaipur
02.2017 - 06.2018
- Managed inbound client escalations, achieving 95% satisfaction ratings.
- Supported supervisors in performance tracking and reporting.
Education
MBA - Human Resources
12.2027
M.Sc. - Physics, Chemistry, Mathematics
12.2016
B.Sc. -
12.2014
12th -
CBSE
12.2012
10th -
CBSE
12.2010
Skills
- Recruitment & Onboarding
- Performance Monitoring
- Team Management
- Conflict Resolution
- Process Development
- Training & Development
- Problem Solving
- MS Excel
- HRMS Tools
- CRM Tools
- Leadership
- HRMS Tools
- CRM Tools
- Leadership
- HRMS Tools
- CRM Tools
- Leadership
- HRMS Tools
- CRM Tools
- Leadership
Languages
- Hindi
- English
Timeline
Team Leader
Creation Infosolutions
02.2023 - 07.2024
Customer Experience Executive
CarDekho
01.2022 - 02.2023
Customer Support
DealShare Pvt. Ltd.
01.2021 - 01.2022
Senior Associate
VOIFS Consultancy Pvt. Ltd.
03.2020 - 06.2021
Customer Service Executive
Teleperformance
08.2018 - 02.2020
Customer Service Associate
kuzuf Pvt. Ltd.
02.2017 - 06.2018
MBA - Human Resources
M.Sc. - Physics, Chemistry, Mathematics
B.Sc. -
12th -
CBSE
10th -
CBSE
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